Fitbit app not working? crashes or has problems?

Fitbit Status

Published by on 2022-09-13

Fitbit is part of Google. Together, we can make health and wellness features
more accessible to more people.

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problems reported in the last 24 hours

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Reported Issues: 9 Comments

By Mary
Dec 10 2022

Fit it app not showing steps zone minutes, floors and miles

By Donna L
Oct 13 2022

Fitbit charge will not sync to app. Updated phone and app, deleted app, reset network on my phone, hard reset phone, shut off wifi, did it all 100 times. Still won’t sync

By Dixie Tucker
Sep 06 2022

Cannot get fitbit charge 5 steps to sync on UHC renew rewards. I have deleted fitbit and UHC mobile apps from Iphone and reinstalled. Nothing helps. Please advise. PS spent an hour on phone with UHC rep who tried to assist., spent 45 minutes with fitbit rep. Nothing works !!

By Melissa North
Jul 06 2022

When I open the app, it opens for a second, then immediately closes. Using iPhone 11, fully up to date and app version 3.62 (updated 29/6/22).

By Nancy Fallone
Jun 17 2022

When I try to open the app, it flashes for a moment then immediately closes.

By Tara Mcniff
Jun 05 2022

Fir bit app stopped opening on my phone it flashes on for a second
The issue began yesterday

By Natalie Brown
Jun 03 2022

fitbit app stopped opening. Checked my stats on it last night, but this morning after my walk, the app won't open and just keeps returning to Home page on iphone 12.
* turning phone off, then on
* tried closing all open apps
* deleting a bunch of pictures/files/emails
* tried deleting fitbit app and re-installing
* deleted fitbit app, turned off phone, turned phone back on, re-installed fitbit app
please advise

By Jaci Thorson
May 30 2022

Today my Fitbit app won’t open, just goes back to my home app screen. So far I’ve powered my iPhone off and back on. That didn’t help it.

Mar 15 2022

I cannot sync my iphone to my fitbit charge 4. When I go to my account I am sent to "set up my device". "Set up my device": I follow the instructions until "found it", "connecting", "something went wrong, abort, retry". I do not use bluetooth.

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Common Fitbit Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Fitbit app on iOS and Android devices. Solve all Fitbit app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

  1. Fitbit iPhone Issues and Solutions

  2. Fitbit Android App Issues and Solutions


  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Fitbit, Inc., developers of Fitbit.

100% Contact Match

Developer: Fitbit, Inc.

E-Mail: [email protected]

Website: Visit Fitbit Website

About this app

Start a 90-day trial of this app Premium for personalized guidance, customized health programs, mindfulness content and 240+ video workouts you can do at home.  In Fitbit , find valuable data like resting heart rate trends, time spent in heart rate zones during workouts and a cardio fitness score.  SLEEP BETTER: Discover how long and how well you’re sleeping, then improve your nightly routine with this app’s innovative sleep tools—including a nightly Sleep Score, sleep goal setting, bedtime reminders and graphs that show your time in light, deep and REM sleep.  Plus, start a 90-day trial of this app Premium to unlock 240+ workouts from popular brands like barre3, Daily Burn, and POPSUGAR.  TRACK HEART RATE: Understand your overall health by using your watch or tracker to record your heart rate 24/7.  Or, get a this app tracker or smartwatch to see how your activity, workouts, sleep, nutrition and stress all fit together.  EAT SMARTER: Keep your nutrition in check with easy-to-use tools to set goals, log food and water, track calories in and out and see if you’re getting enough protein, fat and carbs.  - Any unused portion of a free trial period, if offered, will be forfeited when the user purchases a subscription to that publication, where applicable.  - Monthly and annual plans available that include habit-forming programs, audio & video workouts, and advanced insights.  WORK OUT FROM HOME: Access free video and audio workouts that you can do on your time, right from your living room.  The this app app makes it easy to connect with friends, start activity challenges, read educational articles, get expert advice and share your journey with an uplifting community.  Use mindfulness to start your day a better way, find moments of calm and set intentions with meditation or get help falling asleep with stories and relaxing sounds.  Or pair with a this app tracker or smartwatch to see all-day stats like steps, distance, calories burned, floors climbed and active minutes.  JOIN A COMMUNITY: Find the support and encouragement you need to get inspired, stay accountable and keep things fun.  For more personalized programs to help you reach weight and nutrition goals, try this app Premium.  - Payment will be charged to your iTunes Account when or shortly after your trial or subscription expires, if applicable.  MANAGE STRESS: Listen to free audio tracks to lessen your stress and improve your mood.  Use the this app app on its own to join our community, track basic stats, and stay motivated on your journey.  Either way, you’ll find the information and inspiration you need to reach your goals—all in one place.  GET ACTIVE: See how small moves add up by using your smartphone to track steps and distance.  You’ll find sessions for HIIT, cardio, strength, yoga and more.  - Subscriptions may be managed by the user and auto-renewal may be turned off by going to the user's Account Settings after purchase.  - Subscription automatically renews unless auto-renew is turned off at least 24 hours before the end of the current period.  Upon payment, users can see the cost of renewal in their emailed receipt or iTunes order history.  Say hello to one of the world’s leading apps for health and fitness.  Together, we can make health and wellness features more accessible to more people.  this app is part of Google. 

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