My Sprint app not working? crashes or has problems?

My Sprint Status

Published by Sprint

The My Sprint app keeps customers in-the-know while on-the-go. It’s got the
basics you need like bill pay and support as well as the fun stuff like custom
offers and app-exclusive experiences.

I have a problem with My Sprint

Are you having issues? Select the issue you are having below and provide feedback to My Sprint.

User reports:
App has problems

User reports 2

problems reported in the last 24 hours

24 hour clock

Most reported problems

Something else

300.0%

Connection

50.0%

Not working

50.0%

Reported Issues: 6 Comments

By Jew 1 year ago

When i try to open the sprint app, I get a message that says the app has a bug and to clear the cache. I tried this but keep getting the same message.

By Luis Ramos 1 year ago

can't log in to my sprint app to pay bill . Have tried 20 times and uninstalled so many times.This is the first time this has ever happened?

By David 1 year ago

can't log in to my sprint app to pay bill . Have tried 20 times and uninstalled so many times.This is the first time this has ever happened?

By Hazel Pittman 1 year ago

can't log in to my sprint app to pay bill . Have tried 20 times and uninstalled so many times.This is the first time this has ever happened?

By Lauren Poole 1 year ago

App won’t work can’t pay bill or see amount owed

By Gabriela 1 year ago

Please fix the app

Common dislikes about My Sprint app

- No option to switch to anything but Apple

- Snarky and rude associates

- Automatically puts the sort back to the ‘Featured’

- Had to pay for a new phone AGAIN

- Had to extend bill twice

Have a Problem with My Sprint Mobile? Report Issue

Common My Sprint Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot My Sprint app on iOS and Android devices. Solve all My Sprint app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

My Sprint iPhone Issues and Solutions

My Sprint iOS app crashes, not working, errors
My Sprint iOS app network issues
My Sprint on iOS has black/white screen

My Sprint Android App Issues and Solutions

My Sprint has errors/crashing/not working
My Sprint server network connectivity issues
My Sprint has black screen

My Sprint iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever My Sprint app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix My Sprint app crashes or not working on Iphone (iOS):

Close and restart the My Sprint app on iPhone
Update My Sprint app to the Latest Version for iOS
Uninstall and reinstall My Sprint iPhone app
Update your iPhone to the latest iOS version

Fix My Sprint on iPhone unable to connect to server/internet connection issues::

To resolve My Sprint network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix My Sprint black/white screen (blank screen) on iPhone:

Follow the My Sprint iOS app troubleshooting guide Here →

My Sprint Android App Issues and Solutions

Fix My Sprint not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent My Sprint app issues:

Force Stop the My Sprint App
1. On android, goto "Settings" » click My Sprint app. » click "Force Stop".

Update My Sprint to the latest version on PlayStore

Clear My Sprint App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "My Sprint app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch My Sprint.

Fix My Sprint unable to contact server/ My Sprint internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click My Sprint » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got My Sprint » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch My Sprint on android.

Solve My Sprint black/white screens issue on Android:

Follow the My Sprint android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Sprint, developers of My Sprint.

Verified email

Contact e-Mail: [email protected]

100% Contact Match

Developer: Sprint

E-Mail: [email protected]

Website: Visit My Sprint Website

About this app

It’s got the basics you need like bill pay and support as well as the fun stuff like custom offers and app-exclusive experiences. The My Sprint app keeps customers in-the-know while on-the-go. Your account is always at your fingertips with the My Sprint app. Please tell us what you think at MySprintFeedbackfromiTunesStore@sprint. com.