Xfinity Reviews

by Sean Hannity Fox News

Where do I even start? We first got this app years back for homeschooling, it was $10 a month for around 15Mbps. Very reasonable at the time, but the internet has changed, and obviously 15Mbps is nowhere near fast enough today. So a few years ago I upgraded to 50 Mbps, and was charged somewhere around $50 a month. Fine, the internet was fast enough for my needs. But 12 months later, the price doubled. So, I called and got a better deal. Again, 12 months later, price was bumped up. Same thing, except this time they forced me to sign up for a tv service I didn’t want or need in order to get a lower internet price, which ended up being more expensive than before. Now, for the problems with Xfinity . First impressions after downloading it, VERY confusing. No clear way to set up a home, way too many options. This last month I went over 250 GB and was charged an extra $40. Absolutely ABSURD. Nowhere on Xfinity or Xfinitys website is there a spot to see what device pushed me over. I usually never use more than 800GB in a month, but somehow this month I am pushing 1500 GB?! this app is a greedy, corrupt, monopoly corporation that puts profits first. I live in a large city, and this app and Satellite are the only two options. If this app’s competitor from the county next to mine served our area, we would have no data limits and the price would be less than half of what this app charges! SHAME ON ALL GREEDY CAPITALIST MONOPOLIES!

by Andbooger2

If I could find another service in my area, I would fire this app,I have had trouble with this service since 2016,yes that’s correct, I’m getting bills from my insurance because my medical equipment is not online,I have had it with these people, I pay for nothing,surveillance stays offline,slow to no internet,I’m a disabled person l need my equipment to work,fire alarm goes off no internet, no phone,if nothing is working nothing is done, I’m sick of you people, I will find another service but in the meantime you all just keep taking my money for bad,little to no service, I would recommend that no one buys property here especially if they need internet services, I wouldn’t recommend this app home either,it never worked, I have adt but it doesn’t work to par with bad internet services from this app,$110 for internet that doesn’t work properly and don’t move or upgrade services you have created even more problems,pay more money and still get a promise,I know what the problem is and as soon as I try login in Xfinity doesn’t show up as described, I would guarantee that this app would not even consider reimbursing me for spending $400 a month because my insurance bills me because it appears that I’m non-compliant,I’m perturbed.

by SiamCici

A waste of time and frustration. Just go to your admin page through your browser. Absolutely zero help with app flaws. While I appreciate being able to see unauthorized devices connecting to my network. I am dissatisfied and disappointed that the alert notification does not always work. How effective of a app is it, if it’s basic alert system does not function properly all the time? I am constantly having to check for myself to catch the unauthorized devices connecting, to pause them. I have spent since April 2020 trying to get this app to address the unauthorized devices ability to keep connecting no matter all the menu actions I repeatedly take, and switching out my modem 4xs so far, and still I have unauthorized devices reconnected within a week or two.
Why does this app have a app to find issues, but it’s like pulling teeth to get anything but basic help for the issue instead of actually diagnosing why it keeps happening? Very frustrating. I like Xfinity , but this app customer support is time consuming to get them past just the basics each time. Customer support is in bad bad shape. Who are their Trainers? Epic fail! Xfinity is great, but fails to notify consistently.

by Houdinipyro

Update: I posted the below email and got a response to go to a forum with a link for more help and when I try to click on that or copy the link it is impossible to do so. Seems to be another way Comcast just messes with you. Thanks again!!!

I have been paying for the highest speed of Internet, and for the last seven months have continually had intermittent Internet connectivity, which is even more frustrating now that we are all working from home as we get constantly kicked off of our VPN. I have spent over eight hours talking to Comcast people on the phone and through their stupid chat line, and have yet to get any resolution. They make it so difficult for you to troubleshoot and speak to anyone to get the problem fixed, that you end up just getting frustrated and giving up. I am not giving up, but I am so frustrated and I’m looking for other Internet services other than Comcast. In a society where customer service is the most important thing that we produce these days, this company has absolutely no idea what they are doing, and have done everything in their power to make it difficult to receive any customer service. Comcast if I could give you zero stars I would!!!

by Mad In Galveston

I’ve been trying for more than 12 hours to get a new modem/router online that we purchased to replace a failed netgear router. It’s bad enough that I paying outrageous amount of money each month simply for Internet for a weekend house that we are only able to get to 4 to 5 days per month. I previously had a router I purchased when we switched from AT&T to Comcast. It failed. I didn’t wanna pay an additional seven dollars a month from the rest of my life for a piece of equipment that cost $150. So we bought a new one. Everything about the router is working. However, neither the this app app, nor the technicians on the chat feature can clear the firewall for it to work. I’m convinced this app does this to punish you for not using their this app gateway. They keep telling me I need to register the equipment. When I couldn’t do it on Xfinity , I contacted the technician on the chat feature, gave them all the information, and they told me it would take 45 to 50 minutes for it to come online. That was 7 1/2 hours ago. Everything on my end is green. When I put in the IP address, it sees all of our attached devices. The problem is with this app and Xfinity doesn’t seem to be able to clear the problem.

by Gilgillgil

As a loyal this app member I was disappointed by their contract. I fully understand what a contractis , however this app does not let you aware unless your physically seeing that bill every month. I signed up for paperless billing to help me save an additional 10 dollars and receive my statement through my email. I also sign up for autopay to have this app take that money out of my account every month, which also helps me save money. I however like a lot of people do not live in my email box nor do I have the time to view the statement. The money is taking out of my account for a bill that I pay and assume I have coverage. I was amazed to find out how much my bill would have been if I would not have called and made aware that my contract was expiring and I would be charged almost double the amount for what I pay now. this app is horrible and bad customer service for not letting customers physically aware of the contract expiring. I phone call would be nice, at this point I would even settle for an automated voice letting me aware of contract details. By all means my dentist calls me for an appointment!!! B aware and don’t trust and assume that this app has your back, because just like any corporation there in it for the money.

by Clw781

I previously moved out over a month ago , Xfinity worked fine before then, when I got to my new address Xfinity tells me to text an agent so we can get you up and running. I text the agent , the message says we have found multiple addresses associated with my mobile number and to determine my proper location and to enter my house number. I text the right address ,then It says we’re going to call you. Comcast customer care has transferred me 4 times trying to figure out why I cant sign in. I tried deleting and re-installing Xfinity , they checked to see if i’m at the right address which It was ,I still can’t sign in. I can sign into the “my account” app and also the this app website, my modem is working fine I have over 200 mbps. Comcast customer care tried nothing that I didn’t try , asking me if i’m using the right account and password , its incredibly frustrating when I need to use Xfinity for the XFI pods, when they go down theres nothing I can do about it, I can’t check their status nothing , It shouldn’t be this difficult to figure out considering it was working fine at my last address, i’m using the same modem I had before makes zero sense.

by Jyy900

If i had the availability to use any other provider i would. Comcast/this app has always been just absolute garbage. Such a money hungry corporation, random changes in your monthly charges. RANDOMLY - For two months i went through “100% of my data” and this was after about 20 months with this app. My life did not change bro, how and where did data percentage even come from for my wifi. And with no changes to my life, i am no longer using “100% of my data” for my wifi. Don't know how it resolved itself but for 2 months apparently i used crazy amounts of wifi - with a 2 person household and NOT the cheapest plan whatsoever. I can see when i made payments for the last 2 years, but i cant seem to be able to see how much i actually paid each month. But i can guarantee, whatever amount they say the plan or “promotion” is, will not be the amount you will be paying. You will be blasted with dumb fees, and you will also not get the quality wifi that is promised from the promotions. Takes time but you will see how money hungry this app really is. Outsourced customer service with a frontline of an “this app assistant” on the mobile apps that accomplish nothing. False promises and false advertising

by Sad And Stinky

Comcast “upgraded” our lines and in the process ruined our internet experience and our lawn. We called and they came out in a day to fix it and found the upgrade had created issues. So they scheduled a tech to come work on the lines a day or two later. In the process they broke our waterline to our house and left. When we noticed it a few days later with soggy lawn and then a huge spout of water coming up, we called and they made a rocket to fix what they broke. Several days later now they refuse to call us back to actually do the work while my family lives with no water, backed up toilets, unbathed kids and parents, no ability to do laundry, cook or clean. We have been loyal customers for over a decade and even have our phones with them but now will be trying to ATT and Verizon since they have treated us like we do not matter. Uncaring when they break stuff but they will be there should your internet be down. Shameful service and I will be suing them in small claims court for damages and mental anguish. We have a 3 year old, a 7 year old and a active 14 year old who plays football and now has to go to school smelling like he slept he hasn’t showered in a month hurting his self confidence and image at school. This is the worst experience I have ever had from a company and will never use their services again.

by Onthefarshore

If I could give Xfinity negative 5 stars, I would. One would think that an internet service provider would have one of the fastest, sleekest apps in existence. They would be wrong, however. This is by far the slowest, worst, most intolerable app I have ever attempted to use. It even puts their obnoxious voice attendant to shame, and that’s nearly impossible to do.

this app certainly blew everyone out of the water with the worst costumer service and voice attendant to date, but they truly surpassed everyone for the worst app ever created. I can’t help but wonder if the irony of this app, an internet service provider, having the slowest app on the planet is lost on them. If I had to bet money on it, my guess is they just really could not care less about their customer experience (and I pay over $200 a month to use this garbage).

Xfinity is truly a pathetic experience I would not wish on my worst enemy. User beware and be prepared for a frustrating, tortuous app experience that will have you wanting to delete it as soon as you try it. I could never recommend Xfinity to anyone but the this app app creators and their CEOs. If they had to use the worst app on the planet on a daily basis, we would not have to. Of that I am certain. Don’t do it. You will regret it immediately. I give it -5 stars.

by Glesgalass

We have experienced intermittent internet service since we upgraded modem and speed to 600. Last week, our service was interrupted on 2 occasions for several hours each time. I have contacted customer service a few times. Again, I had occasion to call the other day. I was on the phone with service rep for 25 minutes before she hung up on me. I informed her I had restarted modem twice prior to calling. I also informed her I ran a speed check etc. She asked which device caused the problem. I explained it was the internet connection not any device. She placed me on hold several times. I suggested a technician check connection outside my home. Again I was placed on hold as she stated she was scheduling a day for technician to check for problems. I informed her that since upgrading and adding extra speed etc, we had experienced problems. She ended call with me, which was most definitely unprofessional. She did not contact me after the fact, hence the negative review. The customer service was unacceptable, there was no resolution and no technician came to check anything. I have now awarded 1 star as I have received no response or assistance from anyone. I would like to escalate to a manager, but have noticed other individuals have also received negative customer service. Thank you.

by Pookal

It’s very irritating that Xfinity refuses to exit out of the virtual chat when I open it. I’ve been having connectivity issues with my WiFi and this app isn’t able to do a thing every time I call. They make it virtually impossible to talk to an actual representative and when you’re finally able to get in touch with someone they blame it on a local power outage and they give you a time frame when it should come back up. Mind you that I was told 4 different time frames each time I was able to “chat” with someone and that I would receive a text and call for when the internet would come back up. It’s been almost 2 days since my internet has apparently been down with a supposed timeframe that it would be up by the end of the first day and no such text has arrived. The only way I have somewhat of a connection is if I restart the gateway from xFi app. It gives me internet for a few hours give or take before I have to do it again. However when I click on Xfinity to restart the gateway, I can’t access the main menu or any settings on Xfinity because when I open it, it forces me to either activate a new gateway ,speak with the virtual robot, or sign out. There’s no way for me to exit out of these options. Please fix this issue at least because you can’t even resolve an internet issue.

by Wiricijebrjeb

So, Xfinity is great for being able to change wi-fi settings in your this app modem/router. But, at times it seems like when I apply new settings things can get chaotic. Such as the wifi restarting itself and the settings not applying. Now my biggest complaint is within Xfinity you can see how much "usage" everyone has been doing on the internet. Now when I say usage I mean, how much time everyones spent using the internet. I'd much rather be able to see just how much data everyone has been using or how much each device is using in data because of Comcasts new 1000 gigabyte internet plans. Going over the 1000 gigs you have to pay an extra $10 for another 50 gigabytes. So instead of knowing how much everyone's using the internet, you get to see the amount of "usage" or who's been using the internet more which doesn't help because someone could just be we surfing but be on the longest and show up as the one who's using the internet the most. So please, PLEASE, add a feature that allows you to see just how much each person or each device on your network is using so you can keep track of who's using to much data and so you don't go over your restricting 1000gb bandwidth limit and charge your loyal customers more. But Comcast/this app usually only seems to be about the money these days.

by Kryptonite7584

I love Xfinity . But I gave it three stars because it only lets you set the sleep time for pre-adjusted times. I’m not able to set my own sleep and wake times. Which would be very, very useful if I could. Like for example with the pre-adjusted time I have the Wi-Fi paused at 9:30pmand I can only have turned back on all the way up to 8:30am. I would like to be able to set my own sleep and wake time. Like for instance I have my children’s Wi-Fi paused at 9:30 PM and I would like to have it un-paused at 5:00pm the next day. Because my room is on the other side of the house so I have the Wi-Fi paused at 9:30pm to make sure my children are not getting on their games, phones etc. after I go to bed. In the mornings my children get up and go to school. Well sometimes I’m not always home when they get home from school. They know they are to do their homework before playing on the games, phones etc. but as anyone should know any teenager is not going to follow through on what they are supposed to do especially when a parent is not home to make sure they do as their told. That’s why I would like to be able to set the sleep and wake time as to what fits my lifestyle.

by Bjkauf

Definitely none of this is showing up so I assume this will just die off. My bill was changed in Sept to cut out cable and someone put the double play on it and charged me for Tywin months. They would not go backs to when I officially called with my EBB number. It said Driving, ill call u back pending and I was told not to worry about it and they never applied it and it’s expired I was transferred more than 6 times hung up on and had 2 good reps but not able to help the EBB department saw their mistake and told me too bad. Told me they would not go vack and apply my benefit. Months went by and now they said to refill it out they never applied it so r told me it was still pending four months later they were uncooperative and I’m disgusted with being stuck with people who when I tell them I’m disabled treated me worse. Nobody would give any names or if without a threat of complaint and then no help at all. I’m so disgusted by the treatment I got from EBB department and supervisors I could just cry. I have been on the phone for hours and im just home from the hospital

by Johngameropa

As Americans we are taught to take care of our things. And when we do those things have, or may have, some resale value later on. This message was created using an iPhone 5C which is working perfectly well as a phone and with apps, except for Xfinity.
If this phone belonged to someone and it was their only phone then this app has created a problem for them by not having a last working version available to customers.
Ransoms hackers are getting the upper hand not because customers have older tech but because rich companies refuse to honor the purchase of the consumer and make sure their firmware, websites, and apps work with a last valid version option.
- It's not the consumer who is the problem, it's the companies creating the problem by no longer standing by the technology they wanted people to purchase.
- this app get the last version option for Xfinity so people can protect their networks from older phones. You are to blame when people loose functionality, not the consumer.

by KYgirlnGA

We love the control you have with the new this app app and WiFi. Being able to set time limits on specific devices or turn off a device is great. Also being able to see how much someone is on a device is a great feature. The problem is more with the internet itself. It drops for no apparent reason for a few minutes here and there and this seems to happen daily. Comcast says it’s when the system runs an update but it’s at different times of the day sometimes multiple times a day. We’ve purchased their pods to try to extend the WiFi throughout the house as they recommended. We even exchanged our router twice at their suggestion but nothing seems to help. The WiFi speed is phenomenal; we are able to have 6 devices connected at the same time with no problems other than when the WiFi decides to drop. It’s usually back up in 10 or 15 minutes but the drops are really frustrating when trying to be on a webinar for work and all of a sudden your internet drops!!

by Coleyh315

We are thankful for the ability to ensure our children are safe while on the internet and being able able to have security with wireless internet. Having the ability to to as the parents of our children to be able to set limits on our children’s time spent on internet games and all access to internet websites . Having the great security system in place in our home as well being able to go to bed at night knowing we are all safe and sound with our cameras and in our in home and outside security system really gives our entire family peace of mind knowing we are all safe from intruders and and those that may try to do harm through internet systems and and in home our outside intruders. Thank you this app for keeping our children and family safe from all the the things we try as parents to and family safe everyday. We hope that we will continue to have your security system and your internet security system in the future.

by Unhappily A Current Customer

I am always calling Fakefinity; I call them that because they pretend for this amazing app to work, they pretend for amazing experience from their home security, Nope it does not work, not only that it is easily hacked and manipulated by anyone in close proximity. All they need is to be in range of your wifi and please tell me why would you reveal WiFi info via the television when anyone that comes into your home can grab the remote and simply say what is my WiFi and user name and Walla abracadabra there it is isn’t that against Hippa?? Well anyway if I was not under contract I would be an ex-customer this crap is way too expensive for what it actually gives you and that is a way to watch your family while you are home other than that it is not good don’t waste your money, look out the the suburbs and see people who have homes purchase they have the ring device or another company and I’m in the field a lot with my current job and I noticed that they none of them have this app you wonder why right?? I hate what they are doing with their home security, and other services are just horrible and they keep raising the price!!

by Doxiesusie

After much disappointing WiFi service and speed in my home, it was suggested to swap in my modem at one of the this app’s stores for another which I did yesterday afternoon. By evening, I did not have things right because nothing was working and now, no phone line active. I elected to “chat” for help (now 10pm) and was connected to a tech savvy person, Prathamesh. Thank goodness! What a kind and patient employee who started the process of getting me activated. After an hour, I lost Prathamesh from the several browser drops and had hoped it would get resolved. By the time I finished my evening,
I went back to check the modem and I was fully up and running!!! I was thrilled and so grateful to Prathamesh for continuing on and completing the process for me! I commend and kudos to Comcast/Infinity for having such an outstanding and totally Customer Service oriented employee in your company! It has turned my opinion of the Customer Service Dept around. Because of Prathamesh, I will continue to be one of Comcast/this app’s customers.
Thank you,
Cherie Alley

by Greyhame62

Had a Netgear router with which I had all sorts of problems stemming from what appeared to be Dos attacks. Kept asking for a new IP address and Comcast wouldn’t do it. Their instructions to shut off the router didn’t work, even if shut down overnight. So I pretty much had to go with Comcast’s gateway if I wanted consistent access to the internet. So now I’m trapped with a gateway that allows me access to the internet, but is not customizable at all. I can’t shut down access to everyone, unless all devices are assigned to the same profile. Not very helpful with young kids that need parental controls to filter content. Parental controls are advertised, but they’re really Comcast Controls, and parents have no input on what content is filtered. And the Comcast Control does let pornography through. Not my idea of good parenting. Overall not happy with my extremely limited choices here. Choose my own gateway that Comcast seems to do whatever they can to prevent it from working, but is customizable and controllable, for those intermittent periods of time that I get internet access. Or, get internet access with with no control over content. Really thinking I might cancel it all-together.

by Malibogtribo

So on July 9th I was excited for my supposed new great system from Comcast. I was told I would have faster internet, reliability would be excellent....
Well after install that night my bedroom tv wouldn’t work on any channel . I was told to reboot my new less than 10 hour installed system. It worked for about 30 minutes and froze again. Because of my busy schedule it was 6 days later before I could meet a second technician to resolve my issues. He worked hard my living room tv seems to work better and my internet seems to work better, but my bedroom tv still freezes and needs the box to be reset every couple of hours. Don’t know what the problem is but I still don’t have a dependable system. The people are willing to come out in a couple days but the fact is I still need to clear my schedule to let them in and free time is not a luxury I really have. Not sure how to feel about the whole situation other than angry and frustrated at the same time. But they still are sending me a bill for an in dependable service that I can not seem to use when I actually can sit and relax after my 16 hour work day.

by Ekv146

The concept behind Xfinity is wonderful but there are many places where the usefulness needs a lot of help, in priority order:
Comcast has started charging us when we go over a monthly limit, and I'm bumping up to that limit every month. It's great that they have the ability to show % bandwidth utilization by device or by profile BUT this is where usefulness is severely lacking. In short, we need a way to debug bandwidth hogs
% bandwidth is useless by itself, we need to know actual bandwidth used, and not "low" or "very high"
need to be able to see top devices across the entire network, not just top profiles
need to be able to drill down from each profile to see top devices
Why can't the device name default to the host name, i spent WAY too much time going to each device with its useless default device name, (see UI complaints below). A simple fix would have been to just use the hostname as opposed to some combo of manufacturer (where known) and MAC address
UI navigation is just awful, I spend way too much time scrolling down to where I was before when I select an object and then click the back arrow ... figure out a way to remember where I was in a scrolling list before I made a selection (probably the #1 issue that made changing device names so time consuming).

There are many more usability comments that I can make, but the next on the list would be to create an iPAD version of Xfinity , or one that can use the iPAD additional real estate.

by Shalynn819

I loved the XFi app and how i could manage devices at a certain time. I loved how I could still use the Internet even though my children could not, just by switching their profile’s off. I don’t know what happened though. I can’t access the xFi app anymore. I get to the start page that says view Wi-Fi name and password, troubleshoot issues or log out. I can’t do anything past that page. I tried going onto the My Account app and changing my Wi-Fi password and I get the same answer it says we are unable to access this at this time try again or do manually. The My Account app at least allows me to see that I am connected, where as my favorite part about xFi no longer exists along with any other part of it. I tried logging out logging back in, deleting Xfinity and nothing works. I would like to know if this is just me or if it’s an actual bug in the system. I feel like it’s something that’s going on with just me and there’s no way to fix!! I tried doing this from the actual web also and it doesn’t work either for the Xfi.

by @omerkhan

I really like Xfinity but there are two major problems that I really think should be solved:

1) Improve Performance: when I tap "People" or "Devices" I often have to wait 10 seconds+. It might be because I have too many devices but I'm sure the smart engineers at this app can make it faster.

2) Allow Me to Set a Timer when I UNPAUSE a device: when I pause a device, I get an option to set a timer after which the device is auto unpaused. But when I unpause a device I don't get the same timer option so the device will be paused automatically after a certain period. This is particularly frustrating because if we have to set timers to remind us to manually pause our kids devices e.g. after a hour. And if we forget, the kids have internet access for the rest of the day. Seems like such a simple fix and I wonder why the decision was made not to have a timer option when you both pause and unpause a device?

by KiwiMoon

Overall, Xfinity is solid and does what it advertises. I noticed, however, that unlike other routers, I’m unable to create a dedicated guest network to keep my devices and guest devices from interacting with each other. I normally setup my routers in this manner as a sort of extra security measure — never know when a friend may bring a virus-infected laptop over!

I think the guest network option is missing because it is reserved for the public ‘xfinitywifi’ network...? If so, then it would be really cool if the devices connecting to my home network, but which are assigned to the Guest profile, could be logically treated as being on a separate network so home and guest devices couldn’t communicate with each other. Or, if a dedicated guest network could be made available again and have any devices connecting to it automatically placed in the Guest profile. Either way would satisfy the need while also still allowing customers to monitor usage of and manage guest devices.

by Southernmarine25

As an above average IT guy, I like easy to use interfaces. I don’t mind the complexities of devices such as Cisco but I’d prefer easier to use UIs. That’s why I like using the XFI app. You can see all wireless devices on your network including offline devices and you can edit the WiFi settings including channel and width without having to connect through the web on a computer. You can even reset the router even while on cellular data. I can also check the peak data usage at specific times, change the logical names of those same devices, but one addition that I’d like to see added would be the ability to view what device was utilizing so much data at that time. Seems like my peak usage was at 3 AM over the last 24 hours. I was in bed, asleep by 10:30, and I don’t have kids. Perhaps I was sleep gaming? Anyways that would be my only complaint.

by 4jmorans

I received a letter saying my current box as having problems ( I didn’t notice any- and it’s probably less than a year old), and that you were sending a new one. Well I got it and installed it per the instructions on Xfinity - easy btw- it seemed to work. At first it looked like it was working, but the phone wouldn’t connect, and the internet light wasn’t on. Later on in the day we couldn’t connect our devices to the network, so I restarted it, and then reinstalled it. I reinstalled it again in the evening. Xfinity told me it couldn’t connect to restart, so I just reinstalled it as a new device. The next day - no problem. Then around 5:30 the kids told me the internet wasn’t working. Sure enough Xfinity wouldn’t connect. When I finally got to log in, I reinstalled again. So far, so good. I am hesitant to return the old box. Trouble shooting did not work during this process. I will go to the physical store this week. Maybe someone there has a solution. ☹️

by TY1949

Switched to the 250gig level modem about a month ago. Since that time we have consistently gotten speeds between 250 and 300 gig. Then three days ago I got an email stating after a review of our account, we qualified for free WiFi extender pods. Received them today and they installed without a hitch. Now my three floor home has excellent signal strength everywhere I have measured. I appreciate that for the most part, we receive consistent service with very little downtime. I own all this app services(TV, WiFi, VOIP, Home Security and wireless Phone) and although by no means cheap, we receive ours services with little disruption which in this day and age I feel is the number one measure of service. If I was asked for criticisms, I would list their automated phone system which I find cumbersome and the fact that they utilize customer service representatives who have English as a second language and for me, are difficult to understand.

by Ranfo93

So I’ve been without internet connection for the past 3 days now and couldn’t quite figure out why. My bill was a little late and I figured that once I paid it, everything would go back to normal. I was wrong. After getting upset I finally decided to reach out to representative and luckily they provide a chat room option because if you’re anything like me, I hate talking on the phone with people about these kinds of things. Vachan came online and was very friendly and patient with me as promised me that he would help get my service back up and running. After about 25-30 minutes of troubleshooting, he was able to get my service back up and online and everything ran smoother than before! He was awesome and extremely helpful and it’s because of representatives like him that keep customers satisfied and wanting to continue services with them!

by DOC7604

xFi protection is the most amazingly powerful easy to use WiFi security app. I’ve always been skeptical about using my WiFi do to Securiity threats. Now with xFi I can enjoy my high speed WiFi connection with amazing security features at ease. xFi is very easy to use with understanding instructions. With xFi I was able to instantly get protected. Most of all I’m able to see who’s on my WiFi. I had no clue anyone with Little knowledge could steal your WiFi and use it to read your private information even use your internet data at your expense. I had about 6 threats removed from my WiFi connection literally 10 seconds after installing xFi security app. I’m now able to see who’s on and off my WiFi. Now I can stop any unknown phone, laptop, computer most of all spy technology and more at a push of a button. With xFi security I can now speed up my WiFi connection also run a connection test on any device. There’s easy to use troubleshooting for any device having trouble connecting to your WiFi. xFi has much more features to get that stress of being hacked off your shoulders. It’s a must have security app. I recommend anyone having troubles or not having any troubles to prevent any threats and all to install xFi security app.
This amazing security app from xFi is a huge relief to me and my family.
Thank you xFi for a job well done.
Regards
Mr. Santiago