Are you having issues? Select the issue you are having below and provide feedback to XCARET!.
- Poor app
- App doesn't save information
- Discounts don't come up when attempting to purchase
- Bad quality of video
- Huge waste of time
The app will not open so I can download the pictures I purchased
Can not sign in or see my tickets that have been purchased
The app keeps crashing it loads but then it closes
Complete guide to troubleshoot XCARET! app on iOS and Android devices. Solve all XCARET! app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Experiencias Xcaret S.A. de C.V., developers of XCARET!.
Download our app, enjoy your visit to the most, and be part of our contribution to our Earth. • Get exclusive deals and benefits for purchasing with the this app App. • Find valuable information about the 360° Xafety protocols we are implementing at the parks. • Direct access to your digital Tickets and enter easier to the details of this app, Xel-Há, Xplor Xenses, and Xoximilco parks. • Have general information about this app, Xel-Há, Xavage, Xplor, Xplor Fuego, Xoximilco, Xenses parks and how to get there. • GPS maps to find all the activities you are interested in. • Watch what’s New at the parks, including Dream Activities, Shows, etc. • Find details of every activity with the schedule, restrictions, and important information. • Add to your favorites the attractions and events you want to visit. • Locate restaurants and check out their specialties and opening hours. • Call to book one of the Dream Activities after looking at its details. • Find in the map all the services at this app such as antibacterial gel stations, hand washers, water dispensers, dressing rooms, lockers, routes, shops, snorkel gear rental, etc. • Search the included services at Xel-Há such as modules, dressing rooms, lockers, shops, water dispensers, towel deposits, snorkel gear, etc. • Search feature. Find attractions, routes, modules, etc. • For a personalized experience, create an account or login using your social networks. XCARET offers the option to receive push notifications related to your visit to the parks. Note: some of XCARET features require your full name, country, date of birth, and email address, plus location data. At our parks, we have eliminated the use of printed materials, making our planet happier. For an easier login, XCARET will also need your email at your Account Manager. At Grupo this app, we are committed to sustainability. To turn off these notifications, manage them in your device’s settings.