By building a professional management platform for your personal health data,
Zepp aims to bringing its digital health management solution to our customers
around the globe.
Useful in all scenarios of everyday life, Zepp will turn your
device into a portable health monitor through the app’s advanced data
analytics and AI algorithms.
Are you having issues? Select the issue you are having below and provide feedback to Zepp (.
By Dennis 1 month ago
PAI not syncing between watch and app for 1 week now. Not synced random data sometimes sleep, sometimes training, sometimes heart rate No age prediction ...
By P 3 months ago
My Fitness age amd age prediction has disappeared.... It was motivating and I don't know if its a glitch or is it a way to make us subscribe? Please add it back, or I'll be going elsewhere
By Rhiannon Morgayne 4 months ago
My Zepp App no longer displays fitness age. There was an update recently and now that feature has disappeared.
By Zlr 4 months ago
All fine for last 11 months with my Zepp app installed on my phone, and my Amazfit T rex 2. I am a professional athlete and instructor. I use it all day every day. === BUT SUDDENLY TODAY NOVEMBER 28 2023 >> THE ” CURRENT FITNESS AGE " AND " FITNESS AGE PREDICTION " sections JUST DISAPPEARED 🤬😡🤨. THIS DATA IS VERY IMPORTANT TO ME - AND THE CREDIBILITY WITH MY STUDENTS - THE PROOF THAT AT THE AGE OF 64 >> I AM FIT AS 41 - FROM 46 LAST YEAR >> BECAUSE OF PROFESSIONAL INTENSE SCIENTIFIC TRAINING ---- 🙇🙋👆PLEASE HELP TO BRING IT BACK -- THANK YOU 👍
By Everton 8 months ago
Estou com problemas na configuração de alarmes, não consigo excluir e nem visualizar os alarmes programados
By Iain 8 months ago
Data sync doesn't always record each day of the week. Random days missed. Any suggestions? Thanks
By Sheila Gaither Elliott 9 months ago
App has stopped telling me when I sit to long. I also lost two days were it did not record any of my steps, sleeping and more.
By Ján 1 year ago
The notification is immediately deleted from the watch. I can't read the message again after an hour, for example. I do not like it. With the Notify application, I can view messages several days back. Do something about it.
By Ján 1 year ago
The notification is immediately deleted from the watch. I can't read the message again after an hour, for example. I do not like it. With the Notify application, I can view messages several days back. Do something about it.
By Gordon Maclean 1 year ago
Fitness age has frozen at 90 years of age
By Dorien Sutherland 1 year ago
Do not get call or other notifications on the amazfit on the watch
By Clint Gordon 1 year ago
Absolutely rubbish app. Works when it feels like. I can't even get the reset password link to work on my android nor windows device. Good watch (GTR4) spoiled by an absolutely horrible app experience.
By Janna Dake 1 year ago
I select the button to allow Zepp to access Apple Health but Zepp never shows up as a source in the Apple Health app so I can't sync between the two.
By Rds 1 year ago
No longer transferring steps to iOS 15.7.1
By Alice 1 year ago
The steps and calories count crashes everytime after I sync with Google fit. And after that the whole day only show no data on my zepp
By Veronica 1 year ago
Since the latest update I don't receive any notification in my watch. All settings , backgrounds, permissions...are as they should
By Tim Oakley 1 year ago
Hi, since the latest app update. I have lost one day of exercise records and one nights sleep data. Both were visible an accurate on the day and appeared the next day, but since then they have disappeared. The lost data is not on the same day exercise data disappeared first then a few days later the sleep data disappeared
By Helen 1 year ago
Since changing to this app ( formerly Mifit ) I have not had one mapped walk. It says there is no GPS data even though I make sure it has strong GPS signal when i begin and it is majorly out in the recording of the distance. Absolutely no reply to the many times I have reported the issues - no tech support :(
By Soraya 1 year ago
This new app is terrible! Its already super hard to see your streak and then its also constantly wrong! Jumped from 230 days to 390 days in a week and also keeps saying my current streak is 1-2 days even though its own data (week and month) show ive hit my goal every single day. Tried emailing. No reply. At this point Im pretty over Xiaomi
By pasquier 1 year ago
Zepp walking data not syncing some day in july. The same with sleep. Impossible to synchronise since 07 august ...
By Cindy 1 year ago
This app has been down for days. I can't get a return email and the watch will not pair with the app. It would be nice if someone would help you with this app. I wouldn't recommend this app to anyone the support service is terrible. I have emailed a couple of times asking when it will be fixed and have HEARD NOTHING.
By Cindy Lazzarino 1 year ago
The App hasn't let me pair my phone with the app for a few days now. Frustrating to have a watch that the app that you need to use is not working nor can you reach anyone for troubleshooting. I am very unhappy with this and would not recommend this to anyone.
By Eric 1 year ago
Your app fucking sucks. Launches other urls nothing to do with my watch.
By Eric 1 year ago
Your app fucking sucks. Launches other urls nothing to do with my watch.
By Sue Stringfellow 1 year ago
I finally got Alexa to connect to my Amazfit. BituPro- but now every time I try to use Alexa I get a "Network busy try later" message. Alexa connectivity is one of the reasons I chose this watch
By Suresh Varma 1 year ago
Zepp walking data not syncing today ,it was working well more than 20 days
By Marcin 1 year ago
I have the same problem as Tony Garcia and Apichat. In Zepp App my gender automatically turns into a female. How to fix it?
By Jeff Pinkerton 1 year ago
I have two amazfit watches, I have the T-Rex and the T-Rex 2. I tried to log into my account on my work cell phone so that i can use my T-Rex watch on this phone, and use my T-Rex 2 on my personal cell phone. When i tried to log into my account on the zepp app, it gives me an error message saying wrong password. I reset my password, but i got the same error message again. Can you please assist me? Thank you.
By Tony Garcia 1 year ago
I am a male. I set my profile up properly within the Zepp app, selecting “male” as gender. Each time I go to my profile, it has been reset back to female. It doesn’t matter how many times I change it to male, it resets as female. Please fix this issue.
By Apichat 1 year ago
Gender in my Profile Info kept changing to Female. I input Male numerous times, app said Updated Successful then I long in again and Gender goes to Female again?! Any known bug? Thank you.
By Alan Edwards 1 year ago
Zepp no longer showing its own stock watchfaces and won't connect to AW watchfaces ?
By Erik 1 year ago
App measures wrong distances during activity. The deviation is more than 40%.
By Gina Thomas 1 year ago
The app seems to have stopped syncing data to other apps (Google fit) iv tried everything I know and can see as an option online with no luck. Nothing is being shared past 4 days ago
By Dean Hertzbach 1 year ago
Every time I try to create an account/sign in it doesn’t work and when I try to do feedback it also doesn’t work.
By Kees 1 year ago
An incoming phonecall (from Iphone 11 -iOS 15.5) doesn't display the name of the actual caller on my Amazfit GTR 2, but displays the name of the last caller... Firmware version Zepp: 6.4.1.1
By Erik Hedqvist 1 year ago
Can not recieve calls and message on my amazfit gtr 2. Its connected to my phone and i checked everything in the zepp app and its ok
By John 1 year ago
I repeatedly get a "Systems Update" message that I think may be a trojan/virus. It says: "1.0.4.29 What's new: Bug fix to upgrade system stability. Please keep device screen on during the upgrade." I read a few months ago that a trojan/virus was getting into apps using a similar message. The above message has appeared for months, even though I have consistently loaded all updates. Is 1.0.4.29 a legitimate update? My Amazfit Bip U Pro watch is now frozen, saying that an update did not take and I must update the app. It won't recognize the app, however, even when I sync it.
By OForde 1 year ago
For about a month now the app (or the band) would restart my step count, though the app would store the full step count. The front screen display would be wrong. Today, it restarted my step count after a morning workout where it had worked perfectly, and this time it did not keep the count. Everything started from scratch. It also deleted my sleep data. It was there before the reset.
By Mitesh 2 years ago
Whenever I try to add account for alexa, login to amzon page hangs forever and not able to login to alexa. Tried on diff phones, still not luck. i am using poco f1 phone.
By Sandi Janes 2 years ago
Everything is working well but today it shows I woke at 1.44 although I actually woke at 5.15. I have rebooted but is still showing 1.44.
By Ithedork 2 years ago
Great app until this morning. Locked up, would not open. Uninstalled an reinstalled a few times. Re
By Ingrid mann 2 years ago
ZEPP. Does not open on screes. Please help
By Scott 2 years ago
App keeps crashing and will open after time change.
By Kristen 2 years ago
Zepp app is asking to sync with Apple health then freezes.
By Dan 2 years ago
Zepp app keeps crashing. I’ve tried to swipe app away, I’ve uninstalled and reinstalled. Nothing works
By Christine M Perry 2 years ago
Today when I went to open the app on my phone, it got hung up and then shut down. I have tried restarting the app, my phone and my band 5 watch. All to no avail. It is running the latest version of the app and I have a Iphone 11 - also no new updates installed on my phone. It had been working great up until it refused to work this am.
By Amos Yoder 2 years ago
Zepp app keeps crashing.
By Michael Caldwell 2 years ago
The Zepp app won’t open. It starts, freezes than crashes. It’s been like this for the last 15 hours.
By Janeen Easter 2 years ago
Not working , black screen , then opens briefly and shuts off. Doesn’t sync or can’t move to next page.
By Jhaylie 2 years ago
Zepp getting stuck, it's asking permission to access Apple Health but screen always freeze. I can't proceed it's frozen and will crash right after. Tried uninstalling and installed it again but it was not working at all no changes.
By Justin 2 years ago
App bow crashes on start up. Nothing will work. Please fix.
By Connie 2 years ago
Zepp app keeps crashing, will not open. Iphone xr, have already rebooted phone twice now.
By Candycat1969 2 years ago
Please ADD a water tracking feature!!!
By Carol Dickerson 2 years ago
App keeps crashing. Reinstalled app. Turned phone on off. Watch is fully charged.
By phillip wolfley 2 years ago
phone app is frozen this a.m. deleted app, rebooted phone, re-installed...froze on allow access to apple health. cannot click either "don't allow" or "ok". this was done 4 times today freezes same spot.
By William Joseph Blacklidge 2 years ago
Freezes or abruptly shuts off/ crashes on start up on Apple Phone . restarted Apple phone and ensured no other app is running...still crashes
By Jeff Spies 2 years ago
Love my watch,but your app won’t open anymore. It’s frozen. Please repair it. Thanks Jeff
By rob cooper 2 years ago
App will not let me choose from “use health data” or “don’t use health data” … buttons won’t press. Even if I go into the Apple Settings menu and enable all health settings for the app it still sticks at the “choose health data” screen.
By Timothy S Amadon 2 years ago
when I open app on iphone it stalls during startup, then shuts down all by itself. I've reinstalled it and then it freezes on the do you want to allow data to apple health etc. after a while it shuts down by itself. Help. Tim
By Jon kempf 2 years ago
Will not load past the first black screen. Does this on both my wife’s phone and mine. Is the system down or is something else going on.
By Jessica Vitello 2 years ago
My app keeps crashing. I have removed the app, cleared my cache, rebooted the phone, reinstalled the app and nothing has worked. I have tried this six times without success. It keeps crashing after freezing on the connect to Amazon heart information screen pops. Every time it freezes
By RC Bond 2 years ago
Zepp App has not responded all day (3/14/22) on several different devices.
By Liz Roell 2 years ago
Can’t get the app to open, freezes on splash screen. Have tried rebooting phone, turning Bluetooth on and off, deleting and reloading app. Nothing is working. I have iPhone 8 Plus
By Tina 2 years ago
Zepp app keeps freezing up and won’t open even after deleting and reinstalling.
By Eytan 2 years ago
App continue to freeze and is stuck. Unistalled, reinstalled, created new account and just freezes.
By Cheryl Hopkins 2 years ago
Zepp app on my iPhone will not load. Worked fine for 3 days. Now arrows on app move for 2 seconds then everything freezes!!!!!
By Charles 2 years ago
My Zepp app freezes every time I try to load it. Even after I delete it and reinstall it. I’ve forgot this device in Bluetooth. I’ve factory reset the watch. Deleted the app like 7 times and deleted cache history from explorer. Nothing is working. The watch was still receiving notifications before I did the factory reset. The watch isn’t much use without the app. Can y’all give me instructions on how to fix this? Thank you.
By Bob 2 years ago
IOS 15,4 for more than a month without issues until this morning. The Zepp app now hangs at the first screen with the arrows and then goes back to the main IOS screen but the app is still running in the background. Selecting the app from the background apps brings yp the arrows screen and then does the same thing. I have rebooted the iPhone to now avail.
By Stacey Smith 2 years ago
The Zepp app for iphone is not working. It will not open. it just crashes.
By Alberto Martinez 2 years ago
Zepp app stopped working on my iPhone 13 today (March 14th, 2022). It was working in the morning, it does not open or crashes when trying to open it in the afternoon. I have updated the phone, deleted the app, installed it again. Nothing works.
By Ruby Deng 2 years ago
Suddenly today Zepp APP cannot be opened, I tried multiple time. Switch on off the iphone, offload APP, still not work.
By Valerie Orcutt 2 years ago
App tries to open but crashes
By Jody 2 years ago
App has crashed!
By Terri Dillard 2 years ago
App will not open. I’ve tried everything but reloading. I don’t want to lose my data
By Melissa Vandal 2 years ago
The app will not load, have been trying 5 hrs, did power off the phone and still not working
By Rick 2 years ago
App crashes and will not open. Finally opened & froze up
By leaplion007 2 years ago
The app freezes at the title screen, then crashes about 15 seconds later.
By Lon 2 years ago
Zepp app frozen!
By Melanie Chacon 2 years ago
The app suddenly stopped working on my iPhone 11pro max. I have tried toggling the Zepp settings and have rebooted several times. I also tried re-installing the app. It still does not work. It won’t get passed the allow Zepp app to sync my steps page. The buttons to accept or decline do not work. It’s frozen on that screen. Please help.
By Lon 2 years ago
App frozen!
By Dave 2 years ago
Zepp app locks up today. Running IOS 15.3.1 and had no previous problems. App stops at “Allow Zepp to Access Health”. “Don’t Allow & OK” buttons don’t function. Power cycled IPhone – no change in app’s behavior. Uninstalled & reinstalled Zepp - no change in app’s behavior. IPhone detects Amazfit Band 5 Bluetooth.
By jessica semo 2 years ago
i log in and when the option pops upt o allow zepp to sync with apply health the screen freezes i can not do anything. i have uninstalled, restarted, created new account and nothing. it worked fine yesterday
By Ken Callies 2 years ago
The zepp app freezes and is unusable! You support website is useless requiring a zepp ID from the App. If your having problems with the app how the hell do you get a zepp id!
By V 2 years ago
App crashes and will not open. It uninstalled it twice and no improvement.
By Lori VanValkenburg 2 years ago
App won’t open. Crashes
By Susan 2 years ago
The app stopped when the time changed. When it restarted the time was incorrect. This morning, the app won’t even open.
By Michael Healy 2 years ago
Zepp application not starting on Iphone.
By Nick 2 years ago
App freezes and won’t open past splash screen
By Adrian 2 years ago
App crashes and will not open (Iphone SE 2000 / IOS 15.3.1)
By Fredna 2 years ago
App crashes and will not open.
By Jane 2 years ago
Zepp tries to sync, but is unsuccessful.
Cons
- Language limitation
- Inaccurate step counting
- Counts steps while sleeping and sitting
- Negative reviews
- Countless bugs
- Inability to retain data
- Have to activate Share System Notifications on the phone bluetooth settings
- Synchronization takes too long
- Only two faces are customizable
- Data can be lost and not recovered
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Complete guide to troubleshoot Zepp ( app on iOS and Android devices. Solve all Zepp ( app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Anhui Huami Information Technology Co., Ltd., developers of Zepp (.
80% Contact Match
Developer: Huami Inc.
E-Mail: [email protected]
Website: Visit Zepp ( Website
Zepp is therefore able to capture any early warning signs and provide professional guidance, giving you a deeper understanding of your health. this app believes that a happy life is possible for everyone if we bring technology in the management of our health. Useful in all scenarios of everyday life, this app will turn your device into a portable health monitor through Zepp ’s advanced data analytics and AI algorithms. By building a professional management platform for your personal health data, this app aims to bringing its digital health management solution to our customers around the globe. Smart device management assistant: this app can be used to manage the settings for this app and Amazfit smart devices, such as notification management, watch face replacement, widget sorting and others. Not only will this app record your daily exercise routines and give you a quick rundown of any change in your physical condition, it will also perform AI-based, comprehensive and real-time analysis on your physiological parameters. Enjoy sleep aid music and sleep advice backed by AI technology and scientific research, and customized just for you(available in U. S). Sleep for greater health all around — this app Aura helps you be your best. As indicated in our motto “With you every moment”, this app will accompany you all the way in the seeking of this happy life. If you have any comments or suggestions on this app, please submit your feedback in Zepp . We read each feedback carefully and will communicate with you sincerely.