RIU Hotels & Resorts app not working? crashes or has problems?

RIU Hotels & Resorts Status


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⚠️ Most reported problems ⚠️

Not working
44.6%

Login
19.2%

Crashes
12.2%

Something else
8.9%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of RIU Hotels & Resorts Problems 😠👌🔥

- Keeps saying to check the internet connection

- Bug with the Gender field

- Most of it is in Spanish

- Can't even access my booking

- Can't obtain information or make reservations

- Can't see my booking without having to go find the booking number from my email

- Can't add the booking after the fact

  19 Reported Issues: 😵🆘🛟🚨📢

Sally Maguire
2024-01-27

I have booked a holiday with tui to stay at a riu hotel but have been unable to add my booking to the app

Michael Hobley
2023-12-12

Unable to claim points from my last holiday keep getting an error message - an error has occurred.

Flynn Greenberg
2023-10-03

Cannot access riu class just will not load nor can I claim points from my last booking as all I get is an error occurred

Deena Graham
2023-08-08

I am trying to do my online check in. Once Iv put my information in it says the number of adults and children dosnt match the booking data??

Cathriona McGovern
2023-07-24

I have booking for 28th July for two weeks. I can't book any resturants.? . App is saying incorrect no of people? I booked threw TUI

Miguelito Collimore
2023-07-12

Cannot log in. Says check booking info .. my info is all correct as I have triple check it

Terry Allen
2023-05-19

Unable to check in nothing seems to work

Kathy Linder
2023-05-02

Checkin on line states "error in my booking"

Lynn Jopson
2023-05-01

I cannot log on to the app it says e mail or password is incorrect but I haven’t changed either of them. I even tried clicking I have forgotten the password it says you send a link to reset but received nothing .

Nicole Fisher
2023-04-25

I have several clients trying to check in with the RIU app and it says "only for checkins prior to 2/3/2023". So does this mean that the app is no longer available for check in or what do we do??

Alan Blake
2023-04-16

Cannot connect to checking in online

Mike Blankenship
2022-12-26

It says loading please wait

LindaAinsworth
2022-10-29

I was checking the menus for restaurants on the app and now I can’t get out of the menu screen

Lukasz
2022-10-27

Cant allocate my booking into app

Vicky
2022-10-21

My account will not let me put my holiday date in to register my holiday

Tracy
2022-10-13

Trying to allocate a booking to my account but it will not allow me to enter the departure date.

Shaquondra Thompson
2022-08-01

I have been trying to book on the website for 2 days but it is not working. It keep saying try again later.

Linda Potts
2022-05-19

I open app, choose hotel then survey comes up and freezes. I uninstall reinstall and does it all over again. Can't get into menu of hotel

Emile
2022-04-17

There was a mistake by your booking. Please try it again later. I have tried it for the last couple of days but still get the same message. It looks like the last update of version (11/04/2022) is not very well tested.

Showing 1-19 of 19

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Common RIU Hotels & Resorts Problems & Solutions. Troubleshooting Guide

       


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Developer: Riu Hotels & Resorts


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About this app

You can register and start making the most of all the benefits! - Book tables at most of our restaurants and spa treatments, request room cleaning or minibar refills...  Download it and keep it by your side throughout your holidays. - Access your Riu Class account. Not a member yet?  Start enjoying your RIU experience now!  The new RIU app is full of benefits for you!  We would love to hear your comments so we can carry on making it better each day.  If you have any problems, please contact us via webmaster@riu. com.