Are you having issues? Select the issue you are having below and provide feedback to RIU Hotels & Resorts.
- Keeps saying to check the internet connection
- Bug with the Gender field
- Most of it is in Spanish
- Can't even access my booking
- Can't obtain information or make reservations
- Can't see my booking without having to go find the booking number from my email
- Can't add the booking after the fact
I have booked a holiday with tui to stay at a riu hotel but have been unable to add my booking to the app
Unable to claim points from my last holiday keep getting an error message - an error has occurred.
Cannot access riu class just will not load nor can I claim points from my last booking as all I get is an error occurred
I am trying to do my online check in. Once Iv put my information in it says the number of adults and children dosnt match the booking data??
I have booking for 28th July for two weeks. I can't book any resturants.? . App is saying incorrect no of people? I booked threw TUI
Cannot log in. Says check booking info .. my info is all correct as I have triple check it
Unable to check in nothing seems to work
Checkin on line states "error in my booking"
I cannot log on to the app it says e mail or password is incorrect but I haven’t changed either of them. I even tried clicking I have forgotten the password it says you send a link to reset but received nothing .
I have several clients trying to check in with the RIU app and it says "only for checkins prior to 2/3/2023". So does this mean that the app is no longer available for check in or what do we do??
Cannot connect to checking in online
It says loading please wait
I was checking the menus for restaurants on the app and now I can’t get out of the menu screen
Cant allocate my booking into app
My account will not let me put my holiday date in to register my holiday
Trying to allocate a booking to my account but it will not allow me to enter the departure date.
I have been trying to book on the website for 2 days but it is not working. It keep saying try again later.
I open app, choose hotel then survey comes up and freezes. I uninstall reinstall and does it all over again. Can't get into menu of hotel
There was a mistake by your booking. Please try it again later. I have tried it for the last couple of days but still get the same message. It looks like the last update of version (11/04/2022) is not very well tested.
Complete guide to troubleshoot RIU Hotels & Resorts app on iOS and Android devices. Solve all RIU Hotels & Resorts app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Riu Hotels & Resorts, developers of RIU Hotels & Resorts.
Contact e-Mail: [email protected]
E-Mail: [email protected]
Website: 🌍 Visit RIU Hotels & Resorts Website
Privacy Policy: https://www.riu.com/privacy
Developer: Riu Hotels & Resorts
70% Contact Match
Developer: IHG Mobile
E-Mail: [email protected]
Website: 🌍 Visit IHG Hotels & Rewards Website
You can register and start making the most of all the benefits! - Book tables at most of our restaurants and spa treatments, request room cleaning or minibar refills... Download it and keep it by your side throughout your holidays. - Access your Riu Class account. Not a member yet? Start enjoying your RIU experience now! The new RIU app is full of benefits for you! We would love to hear your comments so we can carry on making it better each day. If you have any problems, please contact us via webmaster@riu. com.