RIU Hotels & Resorts Status
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Problems reported in the last 24 hours
Summary of RIU Hotels & Resorts Problems 🔥
- Keeps saying to check the internet connection
- Bug with the Gender field
- Most of it is in Spanish
- Can't even access my booking
- Can't obtain information or make reservations
- Can't see my booking without having to go find the booking number from my email
- Can't add the booking after the fact
📋 19 Reported Issues:
I have booked a holiday with tui to stay at a riu hotel but have been unable to add my booking to the app
Unable to claim points from my last holiday keep getting an error message - an error has occurred.
Cannot access riu class just will not load nor can I claim points from my last booking as all I get is an error occurred
I am trying to do my online check in. Once Iv put my information in it says the number of adults and children dosnt match the booking data??
I have booking for 28th July for two weeks. I can't book any resturants.? . App is saying incorrect no of people? I booked threw TUI
Cannot log in. Says check booking info .. my info is all correct as I have triple check it
Unable to check in nothing seems to work
Checkin on line states "error in my booking"
I cannot log on to the app it says e mail or password is incorrect but I haven’t changed either of them. I even tried clicking I have forgotten the password it says you send a link to reset but received nothing .
I have several clients trying to check in with the RIU app and it says "only for checkins prior to 2/3/2023". So does this mean that the app is no longer available for check in or what do we do??
Cannot connect to checking in online
It says loading please wait
I was checking the menus for restaurants on the app and now I can’t get out of the menu screen
Cant allocate my booking into app
My account will not let me put my holiday date in to register my holiday
Trying to allocate a booking to my account but it will not allow me to enter the departure date.
I have been trying to book on the website for 2 days but it is not working. It keep saying try again later.
I open app, choose hotel then survey comes up and freezes. I uninstall reinstall and does it all over again. Can't get into menu of hotel
There was a mistake by your booking. Please try it again later. I have tried it for the last couple of days but still get the same message. It looks like the last update of version (11/04/2022) is not very well tested.
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Contact Support
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Contact e-Mail: webmaster@riu.com
Verified email ✔✔
E-Mail: appsupport@riu.com
Website: 🌍 Visit RIU Hotels & Resorts Website
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Developer: Riu Hotels & Resorts
‼️ Outages Happening Right Now
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Apr 07, 2025, 12:19 PMa user from Hanover, Germany reported problems with RIU Hotels & Resorts : Not working
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Mar 24, 2025, 03:47 PM
a user from Mettmann, Germany reported problems with RIU Hotels & Resorts : Not working
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Mar 24, 2025, 02:22 PM
a user from Stade, Germany reported problems with RIU Hotels & Resorts : Account
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Mar 24, 2025, 06:58 AM
a user from Cologne, Germany reported problems with RIU Hotels & Resorts : Login
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Mar 15, 2025, 09:53 PM
a user from Santo Domingo, Dominican Republic reported problems with RIU Hotels & Resorts : Not working
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Mar 11, 2025, 04:59 AM
a user from Portmore, Jamaica reported problems with RIU Hotels & Resorts : Account
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Mar 09, 2025, 03:08 PM
a user from Rüsselsheim am Main, Germany reported problems with RIU Hotels & Resorts : Account
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Mar 04, 2025, 07:34 PM
a user from Kingston, Jamaica reported problems with RIU Hotels & Resorts : Not working
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