Maela Patient app not working? crashes or has problems?

Maela Patient Status

Published by Maela on 2023-08-03

Maela is an application offered by your healthcare provider to support you
throughout your treatment pathway. It allows you to access relevant information
and follow your personalised care plan that has been specifically prepared for
you by your care team.

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Common Maela Patient Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Maela Patient app on iOS and Android devices. Solve all Maela Patient app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Maela Patient iPhone Issues and Solutions

Maela Patient iOS app crashes, not working, errors
Maela Patient iOS app network issues
Maela Patient on iOS has black/white screen

Maela Patient Android App Issues and Solutions

Maela Patient has errors/crashing/not working
Maela Patient server network connectivity issues
Maela Patient has black screen

Maela Patient iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Maela Patient app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Maela Patient app crashes or not working on Iphone (iOS):

Close and restart the Maela Patient app on iPhone
Update Maela Patient app to the Latest Version for iOS
Uninstall and reinstall Maela Patient iPhone app
Update your iPhone to the latest iOS version

Fix Maela Patient on iPhone unable to connect to server/internet connection issues::

To resolve Maela Patient network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Maela Patient black/white screen (blank screen) on iPhone:

Follow the Maela Patient iOS app troubleshooting guide Here →

Maela Patient Android App Issues and Solutions

Fix Maela Patient not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Maela Patient app issues:

Force Stop the Maela Patient App
1. On android, goto "Settings" » click Maela Patient app. » click "Force Stop".

Update Maela Patient to the latest version on PlayStore

Clear Maela Patient App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Maela Patient app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Maela Patient.

Fix Maela Patient unable to contact server/ Maela Patient internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Maela Patient » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Maela Patient » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Maela Patient on android.

Solve Maela Patient black/white screens issue on Android:

Follow the Maela Patient android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Maela, developers of Maela Patient.

100% Contact Match

Developer: Maela

E-Mail: [email protected]

Website: Visit Maela Patient Website

About this app

It provides a contact point to healthcare professionals involved in your treatment pathway who can provide support as and when you need it. Maela is an application offered by your healthcare provider to support you throughout your treatment pathway. It allows you to access relevant information and follow your personalised care plan that has been specifically prepared for you by your care team. Have peace of mind, Maela is taking care of you!