VictronConnect app not working? crashes or has problems?

VictronConnect Status

Published by Victron Energy on 2023-12-16

VictronConnect lets you get live status info and configure Victron products with
built-in bluetooth support or using a VE.Direct Bluetooth LE dongle.

I have a problem with VictronConnect

Are you having issues? Select the issue you are having below and provide feedback to VictronConnect.

User reports:
App has problems

User reports 2

problems reported in the last 24 hours

24 hour clock

Most reported problems

Connection

100.0%

Something else

50.0%

Reported Issues: 1 Comments

By George M. 1 year ago

Hello, I would like to ask you about an issue i am facing with mppt 75/15. As it is in float charging state i unplug the ve.direct/usb cable to connect it to my phoenix inverter and do some adjustments. When i finish working with inverter and i plug the ve.direct cable back to mppt 75/15, from float state it was, it goes to bulk state charging and looses the today's history. So, is that a how it works? Should i let the ve.direct cable connected always to mppt and never unplug it in order not to loose history ? Or is there a solution to that? Thank you in advance.

Common dislikes about VictronConnect app

Cons

- No LiFePO4 battery setting

- Not compatible with iPhone SE

- Zero support for when the app is backgrounded or when the device display sleeps

- Connection loss and re-establishment issues

Have a Problem with VictronConnect? Report Issue

Common VictronConnect Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot VictronConnect app on iOS and Android devices. Solve all VictronConnect app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

VictronConnect iPhone Issues and Solutions

VictronConnect iOS app crashes, not working, errors
VictronConnect iOS app network issues
VictronConnect on iOS has black/white screen

VictronConnect Android App Issues and Solutions

VictronConnect has errors/crashing/not working
VictronConnect server network connectivity issues
VictronConnect has black screen

VictronConnect iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever VictronConnect app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix VictronConnect app crashes or not working on Iphone (iOS):

Close and restart the VictronConnect app on iPhone
Update VictronConnect app to the Latest Version for iOS
Uninstall and reinstall VictronConnect iPhone app
Update your iPhone to the latest iOS version

Fix VictronConnect on iPhone unable to connect to server/internet connection issues::

To resolve VictronConnect network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix VictronConnect black/white screen (blank screen) on iPhone:

Follow the VictronConnect iOS app troubleshooting guide Here →

VictronConnect Android App Issues and Solutions

Fix VictronConnect not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent VictronConnect app issues:

Force Stop the VictronConnect App
1. On android, goto "Settings" » click VictronConnect app. » click "Force Stop".

Update VictronConnect to the latest version on PlayStore

Clear VictronConnect App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "VictronConnect app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch VictronConnect.

Fix VictronConnect unable to contact server/ VictronConnect internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click VictronConnect » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got VictronConnect » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch VictronConnect on android.

Solve VictronConnect black/white screens issue on Android:

Follow the VictronConnect android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Victron Energy, developers of VictronConnect.

100% Contact Match

Developer: Victron Energy BV

E-Mail: [email protected]

Website: Visit VictronConnect Website

62.07% Contact Match

Developer: Victron Energy BV

E-Mail: [email protected]

Website: Visit Victron Energy BV Website

About this app

Simplifies all, navigate through the configuration pages, edit settings and changes will be sent instantly to your device. Be always up to date. this app includes the latest firmware versions, when outdated firmware is detected you'll be prompted to update. this app lets you get live status info and configure Victron products with built-in bluetooth support or using a VE. VictronConnect requires Bluetooth Low Energy, which is supported on the iPhone 4S and up, iPad Air and iPad Mini (3rd and 4th generation). * MultiPlus and Quattro with VE. With BlueSolar MPPT chargers you’ll get thirty days history records at one glance. Most exciting feature! Select a product from the built-in demo library and discover all the features. Configure your device with just a few taps on your phone screen. It is also possible to update firmware manually. Get instant data from your solar charger or battery monitor. Direct Bluetooth LE dongle.