Contact PicMonkey Photo Video Design Support

Seems like I’m not the only one with this issue. I used Picmonkey a couple years ago religiously and loved it. Now they’re just money-hungry. I clicked to try a basic membership feature because it gave me the option to do a 7 day trial before committing. So I signed up for the trial. When my image was finished an ad showed to try their watermark feature and I clicked to try it. The watermark feature is apparently a pro membership feature that costs more. When I clicked to try the feature, instead of allowing me to do the trial it charged me the FULL amount for the WHOLE YEAR. I contacted support and Vidal Videra kept sending me the same message. They took screenshots of where I clicked submit etc (creepy and intrusive). Clearly the placement and the way you are INSTANTLY charged for clicking to try a feature that’s advertised - it’s just taking advantage of people. After pushing they offered a refund for all but that amount. Why? I was supposed to receive a TRIAL for 7 days, “cancel anytime” before the 7 days are up - yet you charge me for a full month? I hate businesses that take advantage of people, and PicMonkey has become one of them. Sooo of course I’m filing complaints any and everywhere I can because, why has it become commonplace for businesses to do whatever they want to steal money from people?

If I could rate 0 stars I would. In August of 2018 I was starting a new job and needed to create documents for my job and other projects for my kids school. I have an iPhone, so any Applications I download if there is a charge, i’m billed through subscriptions in ITunes, which I can manage on my phone. I was using Canva and PicMonkey to see which I preferred, but ultimately I stopped the billing because I no longer needed after 1-2 months. I had no issues with Canva and it’s billing. Pic Monkey banked on my lack of knowledge and that I could be billed also thru google, Facebook, etc. and to my knowledge, billed me thru one of those accounts instead. I had no idea until 19 months later, and haven’t even used their app or services at all since Aug 2018. When I turned to them for help, they could see there was no use and gave me only 6 months refund, which was a slap in the face. The right thing to have done would have been to refund it all, minus the month I did use it. But even if they offered half, I would have believed at least I was dealing with a fair company. Only giving 6 months told me they use this tactic purposely to make money, and they are doing it by deceiving their customers, banking that they will not look at the other ways they could be billed for apps and subscriptions.

I used picmonkey for many years when I was in college. It was easy to navigate, user friendly, and gave access to quality editing tools—I LOVED it. Since this was my go-to a few years ago, I decided to create an account to do some simple editing. However, it had been a nightmare. I cannot edit photos from my phone unless I use the app, but the app will not allow me to sign in. It sends me a “magic link” to my email that logs me into my account on the web browser and this creates a circle of never getting into your app account. I have also found that the program runs extremely slow now. I have been trying to edit a photo on my computer for over 1hr now. Total time spent trying to get into the app (I never did) plus trying to use their now crappy website has wasted over 2 hours of my time. I do not recommend anyone use picmonkey. Sorry to all the old vets that saw this great editing tool go to crap.