SuperLive Plus Status

I cannot connect to internet as keep getting message "cannot read bar code when I attempt set up. I used to be able to connect!?

I keep getting the message " Device is busy" when I try to play back recorded video on Iphone SE running IOS 17.1.1 using SuperLive Plus

We use this program in my office and remote playback is saying "no data" and I need access to it if someone can help.

The superlive android phone app will now only work if VPN is on whilst previously it made no difference

I had been having issue with camera videos playback for 4 months now. When tried to play back it kept saying the device is busy. Please help with this issue. Thank you

I tried to view back videos on Superlive Plus but it kept saying ‘the device is busy’. And the issue has been for about 4 months now. Could you please help?

When I am near the camera system my phone can access it through Super Live Plus, but when I am away from home I now get error message "device offline." Without doing anything when I am near the system it automatically connects and working again. This has never happened before and I was able to view the cameras from hundreds of miles away. Now I cannot see anything once I leave the property.

Unable to use remote playback as always states device is busy. How can this be rectified?

i need help with phone set up. ive entered qr code and logged but camera wont show. there is connection cameras show on my tv. my phone is the issue

When I try to watch the playback it says device is busy

I need to View footage from a week ago and i get the message NO DATA!! How do I see my History??

Whin I load the app a text says the the app in crashing and will not load this has only happened in the ,ast few weeks on my i pad and my wife’s is the same Please advise as the cameras are no use like this I contacted the installer of the system and he tried another app but still the same and said it was something to do with the iPad software

My supercam plus camera remote playback is not working..it keeps saying the device is busy..how can I get this to work? I have closed the app and reloaded in? Restarted my android phone..dont know what else to do..plse help

It only works when I'm at home it use to work when lm not home we had to re put in password because of power out. and it went offline

App keeps crashing and bugs any reason

Download list not working. Can not delete files and numerous files paused.

In order to play more smoothly it has been switched to lower resolution

I lost server definition. I'm using Samsung Android phone. Error displayed: "Type: Unknown Device Type"

Constantly get device is busy error messages when attempting to view playback recorded videos of security cameras.

Cameras are not recording. I can only see live shots. Also. I can’t get the right time on the cameras. It’s off by about 1 hot and two minutes

i can not see video on my phone but it is working o0n the main screen in my office

Having trouble scanning the QR code with new phone

Can view playback. Cameras not working

Can not view my cameras online from my iPhone.

Can’t remove menu from screen and can’t change settings

When I launch the app, it keeps asking me to tick and AGREE to the privacy statement to continue. However, even after I do this, it keeps bringing me back to the same page .....requesting me to AGREE all over again !!!

Hi there same problem as every one can’t play back videos. Says the device is busy. What can I do to fix this problem. Thanks

I can't see the cameras on my iPhone. I have two server lists. One to see the cameras when I'm at home, using my wife. The other to see the cameras when I am away.

Hello, I’m able to log into the super live app but when I try to play back a video, it says that the device is busy I did a restart of the NVR and it worked for 30 seconds and then gave the same message. Please help thank you.

My screen on Samsung note 20 is not rotating

Hey, while streaming my stream will go blank for the viewers but in my end everything looks fine.. I’ve tried deleting and re-downloading it but that didn’t seem to do it. I’d love to stream more today I hope I can fix this problem for my viewers.

Playback function shows no data on all cameras.

I have SuperLive Plus Camera and the app on my phone. It used to work all the time on my phone. But, lately it does not work , there is a picture on my phone screen which is a faint coffee cup like picture and I can’t view cameras. Any suggestions thanks ?

When using remote playback, a message “device busy” appears. How do I fix this problem?

I have SuperLive Plus Camera and the app on my phone. It used to work all the time on my phone. But, lately it does not works. There is no picture, my phone screen is dark with what appears to be a black just visible in the center of the screen. And i can’t view cameras. Any suggestions thanks

I have Super Live plus camera and the app on my phone. It used to work all the time on my phone but lately it does not There is no picture screen is dark with what appears to be a black just visible in the center of the screen. I can’t view cameras. Any suggestions please, thanks

CANT use remote playback, always showing device busy. How to fix it ASAP.

Every time when I open remote playback it says device busy, how to fix it?

Every time when I open remote playback it says device busy, how to fix it?

Remote playback shows no data. There is nothing to play.

For the past 4 week l am unable to play recorded videos. It seem like the app was updated. Hence the problem

Play back function on my SuperLive Plus. Camera is not working. It keeps saying device busy. Every camera says that how do I fix this?

For about 3 years I was able to view my cameras via my android phone just fine, now I cant I am unable to connect, cameras are working because I see them in a monitor and tv screen at my office but I am unable to see remotely since probably late November I have rebooted I am not sure what to do anymore.

I used to be able to see all the feeds from my cameras live but lately all the images are blank. I've tried everything including reinstalling the app. When I connect the Eclipse DVR to a monitor, I can view all the cameras. Just not able to access on my phone. Any suggestions?

The recorder/machine keep shutting down and restarting all night - beeping and very disturbing. What can i do to fix this issue.

It shows Network Error, nothing showing, what should I do 😭

Device busy message appearing on iphone, this is the case on anyone accessing remote playback

Device error no pictures coming through used to work

I have to keep logging in to the app. But now can't playback any footage just keeps saying device busy. Can someone please help me with this problem.

Device Busy message has been constantly showing on the remote playback feature for the few days. How do you fix it?

Network error - no picture coming through tried everything can get it to work please advise

The monitor is showing all 4 cameras, however there is no live feed for one camera on App It is recording and working. Other 3 cameras working on App and monitor and playback

I can’t playback on my iPhone or iPad as it constantly states “Device Busy” Please advise.

Why is device busy while trying to play back. My live camera still works

I have super live plus cameras and the app on my phone. it use to work all the time on my phone but lately it does not work. there is no connection, so how did it disconnect and how do I reinstall the so the cameras work on my phone. is there a person to talk to about issue?

Device Busy message has been constantly showing on the remote playback feature for the past day. How do you fix it?

Every time I turn on super live plus it keeps on crashing and I have to keep logging back in.

When trying to download I get the error message that download has failed ?

Hi, have recently changed my I pad and though the App has downloaded, there is no picture screen is dark with what appears to be a coffee cup just visible in the centre of the screen.(the app still works perfectly on my old pad). Any suggestions please , Thanks, Ken Smith

It will not run

Won’t download selected recording of cctv to mobile. Been difficult since changed from the screen recording to time select to download

Remote playback is not working. Unable to play back footage

Device busy when playback a video!! Novus system ! SOS! Please

Superlive plus worked on both my Samsung S5 and S9 phones but since upgrade the app has stopped working on the older S5 phone. Any solutions or app roll back?

No playback since your upgrade. Very very disappointed, so many issues now! Looking for alternative app.🤬🤬🤬

Hii i am easwar i am using my his app for past one year in mobile and today I thought I can also use this in laptop so I download the app and when I start it showing that it has some bug and crashing the app and u want the solution.

Hii i am easwar i am using my his app for past one year in mobile and today I thought I can also use this in laptop so I download the app and when I start it showing that it has some bug and crashing the app and u want the solution.

The live feed on monitor is ok but the no live video from app on all devices, iPhones and iPad, any ideas?

remote playback wont record

Does not make records or take snapshots.

'Device busy' error showing on screen in 'remote playback' ... How to fix it?

Since the update qhen i try to record playback the app crashea! Not at all helpful if you have been asked by the police to keep a sectiom of CCTV imaging in case of further action! Used to be easy to record what we needed ie short sections , but finding this very frustrating now!

Had Superlive Plus CCTV camera installed on 10.7.22. Worked properly initially, after 2 days could not get playback on mobile phone. For the last 5 days cannot get anything, just a black screen on live.

After the update system doesn't load. Please advise of time frame for bug fixes.

The camera system is working fine with the direct connection to a monitor but the app itself is not showing any live feed nor playback.

No visual on camera

Playback record does not work since update. Backwards step for the app in my opinion. The record feature was so easy to use no idea why they’ve changed it to where you have to select the area you want to download. Wouldn’t be so bad if it worked but stuck on 0% and as soon as you click off the download screen it fails. CRAP.

My app is crashing.please help create bug report and upload

Live feed not working on phone. 3rd time in the last few weeks. App says “Network error” but everything else works fine on the network. Was working last night at 11pm…

Live feed not working or remote playback.

Can’t view cameras on phone