SuperLive Plus app not working? crashes or has problems?

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⚠️ Most reported problems ⚠️
Something else
41.4%

Not working
20.9%

Connection
20.5%

Crashes
6.4%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of SuperLive Plus Problems 🔥

- Remote video quality drops quickly

- App is not user friendly

- App has glitches

- Unable to restore cameras to iPad

📋 91 Reported Issues:

B
B 2025-01-25

"Device offline"

J
Jzoz 2025-01-23

Tsiao

J
Jzoz 2025-01-23

Tsiao

J
Jeannie 2024-12-23

App opens but screen is black. Won't bring up cameras

A
An 2024-11-25

Since last update the Superlive pluss app no longer works on my I phone ...no Data message

A
Ak 2024-11-25

No data

A
Allen 2024-11-25

Since last update the Superlive pluss app no longer works on my I phone ...no Data message

L
Lee 2024-11-24

Since last update the app no longer works on my I phone

S
Silk 2024-11-24

The SuperLive Plus app is giving me a message saying no data so I can’t get connected it keeps timing out on me

S
Silk 2024-11-22

when I open the App on my iphone or ipad it gives a no data message i can access from laptop only

I
Ingrid 2024-03-13

I cannot connect to internet as keep getting message "cannot read bar code when I attempt set up. I used to be able to connect!?

R
RB 2024-01-23

I keep getting the message " Device is busy" when I try to play back recorded video on Iphone SE running IOS 17.1.1 using SuperLive Plus

M
Marcy Thigpen 2024-01-11

We use this program in my office and remote playback is saying "no data" and I need access to it if someone can help.

A
Alan 2023-11-05

The superlive android phone app will now only work if VPN is on whilst previously it made no difference

C
Cong 2023-10-22

I had been having issue with camera videos playback for 4 months now. When tried to play back it kept saying the device is busy. Please help with this issue. Thank you

C
Cong 2023-10-22

I tried to view back videos on Superlive Plus but it kept saying ‘the device is busy’. And the issue has been for about 4 months now. Could you please help?

J
John 2023-10-11

When I am near the camera system my phone can access it through Super Live Plus, but when I am away from home I now get error message "device offline." Without doing anything when I am near the system it automatically connects and working again. This has never happened before and I was able to view the cameras from hundreds of miles away. Now I cannot see anything once I leave the property.

S
Sonia Duffy 2023-09-01

Unable to use remote playback as always states device is busy. How can this be rectified?

T
Tw 2023-08-27

i need help with phone set up. ive entered qr code and logged but camera wont show. there is connection cameras show on my tv. my phone is the issue

J
John Longan 2023-08-11

When I try to watch the playback it says device is busy

E
Evelyn Douglas 2023-08-04

I need to View footage from a week ago and i get the message NO DATA!! How do I see my History??

G
George Waywell 2023-07-02

Whin I load the app a text says the the app in crashing and will not load this has only happened in the ,ast few weeks on my i pad and my wife’s is the same Please advise as the cameras are no use like this I contacted the installer of the system and he tried another app but still the same and said it was something to do with the iPad software

M
Maree Gadsby 2023-06-29

My supercam plus camera remote playback is not working..it keeps saying the device is busy..how can I get this to work? I have closed the app and reloaded in? Restarted my android phone..dont know what else to do..plse help

L
Linda Crawford 2023-06-28

It only works when I'm at home it use to work when lm not home we had to re put in password because of power out. and it went offline

Y
Yaz 2023-06-25

App keeps crashing and bugs any reason

P
Peter Elder 2023-06-21

Download list not working. Can not delete files and numerous files paused.

F
Frank Wonnacott 2023-06-17

In order to play more smoothly it has been switched to lower resolution

E
Ed 2023-06-17

I lost server definition. I'm using Samsung Android phone. Error displayed: "Type: Unknown Device Type"

T
Thomas 2023-06-16

Constantly get device is busy error messages when attempting to view playback recorded videos of security cameras.

C
Chris 2023-06-01

Cameras are not recording. I can only see live shots. Also. I can’t get the right time on the cameras. It’s off by about 1 hot and two minutes

C
Cynthia Hendrickson 2023-05-23

i can not see video on my phone but it is working o0n the main screen in my office

B
Brett Allen 2023-05-23

Having trouble scanning the QR code with new phone

A
April Treminio 2023-05-17

Can view playback. Cameras not working

S
Sonovia Campbell 2023-05-17

Can not view my cameras online from my iPhone.

S
Steve Menear 2023-05-16

Can’t remove menu from screen and can’t change settings

R
Rohan 2023-05-16

When I launch the app, it keeps asking me to tick and AGREE to the privacy statement to continue. However, even after I do this, it keeps bringing me back to the same page .....requesting me to AGREE all over again !!!

K
Kyle 2023-05-12

Hi there same problem as every one can’t play back videos. Says the device is busy. What can I do to fix this problem. Thanks

J
Jon 2023-05-02

I can't see the cameras on my iPhone. I have two server lists. One to see the cameras when I'm at home, using my wife. The other to see the cameras when I am away.

M
Mack 2023-03-27

Hello, I’m able to log into the super live app but when I try to play back a video, it says that the device is busy I did a restart of the NVR and it worked for 30 seconds and then gave the same message. Please help thank you.

M
Maryanne Said 2023-03-05

My screen on Samsung note 20 is not rotating

S
Sharon 2023-03-03

Hey, while streaming my stream will go blank for the viewers but in my end everything looks fine.. I’ve tried deleting and re-downloading it but that didn’t seem to do it. I’d love to stream more today I hope I can fix this problem for my viewers.

M
Mario 2023-02-25

Playback function shows no data on all cameras.

S
Sallie Burn 2023-02-20

I have SuperLive Plus Camera and the app on my phone. It used to work all the time on my phone. But, lately it does not work , there is a picture on my phone screen which is a faint coffee cup like picture and I can’t view cameras. Any suggestions thanks ?

I
Imera Astell 2023-02-14

When using remote playback, a message “device busy” appears. How do I fix this problem?

B
Boubacar Diallo 2023-02-14

I have SuperLive Plus Camera and the app on my phone. It used to work all the time on my phone. But, lately it does not works. There is no picture, my phone screen is dark with what appears to be a black just visible in the center of the screen. And i can’t view cameras. Any suggestions thanks

B
Boubacar Diallo 2023-02-14

I have Super Live plus camera and the app on my phone. It used to work all the time on my phone but lately it does not There is no picture screen is dark with what appears to be a black just visible in the center of the screen. I can’t view cameras. Any suggestions please, thanks

M
Marwan 2023-02-05

CANT use remote playback, always showing device busy. How to fix it ASAP.

M
Marwan Essam 2023-02-05

Every time when I open remote playback it says device busy, how to fix it?

M
Marwan Essam 2023-02-05

Every time when I open remote playback it says device busy, how to fix it?

R
Rene Ann Wylie 2023-02-02

Remote playback shows no data. There is nothing to play.

J
Joanne 2023-01-31

For the past 4 week l am unable to play recorded videos. It seem like the app was updated. Hence the problem

J
Julian 2023-01-25

Play back function on my SuperLive Plus. Camera is not working. It keeps saying device busy. Every camera says that how do I fix this?

E
Edward Lantigua 2023-01-22

For about 3 years I was able to view my cameras via my android phone just fine, now I cant I am unable to connect, cameras are working because I see them in a monitor and tv screen at my office but I am unable to see remotely since probably late November I have rebooted I am not sure what to do anymore.

D
Derek 2023-01-05

I used to be able to see all the feeds from my cameras live but lately all the images are blank. I've tried everything including reinstalling the app. When I connect the Eclipse DVR to a monitor, I can view all the cameras. Just not able to access on my phone. Any suggestions?

C
Carol 2022-12-14

The recorder/machine keep shutting down and restarting all night - beeping and very disturbing. What can i do to fix this issue.

J
Jun 2022-12-14

It shows Network Error, nothing showing, what should I do 😭

A
Avi 2022-11-28

Device busy message appearing on iphone, this is the case on anyone accessing remote playback

S
Sallie Burn 2022-11-27

Device error no pictures coming through used to work

K
Karen 2022-11-27

I have to keep logging in to the app. But now can't playback any footage just keeps saying device busy. Can someone please help me with this problem.

I
Inesa 2022-11-22

Device Busy message has been constantly showing on the remote playback feature for the few days. How do you fix it?

J
Jason 2022-11-20

Network error - no picture coming through tried everything can get it to work please advise

T
Tammy Hendricks 2022-11-20

The monitor is showing all 4 cameras, however there is no live feed for one camera on App It is recording and working. Other 3 cameras working on App and monitor and playback

S
Sonia Duffy 2022-11-18

I can’t playback on my iPhone or iPad as it constantly states “Device Busy” Please advise.

D
Deshon 2022-11-16

Why is device busy while trying to play back. My live camera still works

D
Debra Mcmahon 2022-11-02

I have super live plus cameras and the app on my phone. it use to work all the time on my phone but lately it does not work. there is no connection, so how did it disconnect and how do I reinstall the so the cameras work on my phone. is there a person to talk to about issue?

J
James Woodard 2022-10-30

Device Busy message has been constantly showing on the remote playback feature for the past day. How do you fix it?

B
Bob Hurrell 2022-10-25

Every time I turn on super live plus it keeps on crashing and I have to keep logging back in.

G
Gill Phythian 2022-10-08

When trying to download I get the error message that download has failed ?

K
Ken Smith 2022-10-02

Hi, have recently changed my I pad and though the App has downloaded, there is no picture screen is dark with what appears to be a coffee cup just visible in the centre of the screen.(the app still works perfectly on my old pad). Any suggestions please , Thanks, Ken Smith

M
Milton Nathan 2022-09-26

It will not run

G
Gavin Borders 2022-09-14

Won’t download selected recording of cctv to mobile. Been difficult since changed from the screen recording to time select to download

M
Mr Sam Wright 2022-09-06

Remote playback is not working. Unable to play back footage

H
Házi Zoltán 2022-09-02

Device busy when playback a video!! Novus system ! SOS! Please

M
Mike Wilson 2022-08-19

Superlive plus worked on both my Samsung S5 and S9 phones but since upgrade the app has stopped working on the older S5 phone. Any solutions or app roll back?

S
Sheenagh Glover 2022-08-17

No playback since your upgrade. Very very disappointed, so many issues now! Looking for alternative app.🤬🤬🤬

E
Easwar 2022-08-14

Hii i am easwar i am using my his app for past one year in mobile and today I thought I can also use this in laptop so I download the app and when I start it showing that it has some bug and crashing the app and u want the solution.

E
Easwar 2022-08-14

Hii i am easwar i am using my his app for past one year in mobile and today I thought I can also use this in laptop so I download the app and when I start it showing that it has some bug and crashing the app and u want the solution.

D
Deborah 2022-08-13

The live feed on monitor is ok but the no live video from app on all devices, iPhones and iPad, any ideas?

J
Julia 2022-08-11

remote playback wont record

S
Samani 2022-08-02

Does not make records or take snapshots.

R
Rini 2022-07-31

'Device busy' error showing on screen in 'remote playback' ... How to fix it?

N
Nicki 2022-07-26

Since the update qhen i try to record playback the app crashea! Not at all helpful if you have been asked by the police to keep a sectiom of CCTV imaging in case of further action! Used to be easy to record what we needed ie short sections , but finding this very frustrating now!

N
Norman Jobson 2022-07-26

Had Superlive Plus CCTV camera installed on 10.7.22. Worked properly initially, after 2 days could not get playback on mobile phone. For the last 5 days cannot get anything, just a black screen on live.

O
Oscar Perez 2022-07-21

After the update system doesn't load. Please advise of time frame for bug fixes.

E
Emily 2022-07-20

The camera system is working fine with the direct connection to a monitor but the app itself is not showing any live feed nor playback.

J
Jaelyn Young 2022-07-17

No visual on camera

J
John 2022-07-15

Playback record does not work since update. Backwards step for the app in my opinion. The record feature was so easy to use no idea why they’ve changed it to where you have to select the area you want to download. Wouldn’t be so bad if it worked but stuck on 0% and as soon as you click off the download screen it fails. CRAP.

Z
Zafar Butt 2022-07-14

My app is crashing.please help create bug report and upload

A
Andrew 2022-06-17

Live feed not working on phone. 3rd time in the last few weeks. App says “Network error” but everything else works fine on the network. Was working last night at 11pm…

D
Devyn 2022-06-14

Live feed not working or remote playback.

D
Doug 2022-06-10

Can’t view cameras on phone

Showing 1-91 of 91 reported issues:

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