KOSMOS Helper App Status

Last Updated on 2025-03-21 by Franckh-Kosmos Verlags-GmbH & Co. KG

I have a problem with KOSMOS Helper App

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⚠️ Most reported problems ⚠️

Not working

83.3%

Connection

16.7%

24 hour clock ⏰

Common KOSMOS Helper App Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve KOSMOS Helper App network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the KOSMOS Helper App App
1. On android, goto Settings » KOSMOS Helper App » click [Force Stop]

Clear KOSMOS Helper App App Cache and Data:
1. On android, goto Settings » Apps » KOSMOS Helper App » Storage » click [Clear Data] option. This clears both data and cache.
2. restart KOSMOS Helper App.

On android, goto Settings » Apps or Manage Apps tab.
Click KOSMOS Helper App » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto KOSMOS Helper App » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch KOSMOS Helper App

Contact e-Mail: apps@kosmos.de

E-Mail: apps@kosmos.de

Website: 🌍 Visit KOSMOS Helper App Website

Privacy Policy: https://fragkosmos.zendesk.com/hc/de/articles/7302335311644-Datenschutzerkl%C3%A4rung-f%C3%BCr-die-KOSMOS-App-KOSMOS-Erkl%C3%A4r-App

Developer: Franckh-Kosmos Verlags GmbH & Co. KG

Jun 02, 2025, 07:22 PM
a user from Essen, Germany reported problems with KOSMOS Helper App : Not working
Jun 02, 2025, 06:02 PM
a user from Monheim am Rhein, Germany reported problems with KOSMOS Helper App : Not working
Jun 02, 2025, 05:42 PM
a user from Völklingen, Germany reported problems with KOSMOS Helper App : Not working
Jun 02, 2025, 05:08 PM
a user from Kiel, Germany reported problems with KOSMOS Helper App : Not working
Jun 02, 2025, 12:19 PM
a user from Münchenbuchsee, Switzerland reported problems with KOSMOS Helper App : Not working
Jun 02, 2025, 10:46 AM
a user from Memmingen, Germany reported problems with KOSMOS Helper App : Not working
Feb 16, 2025, 07:43 AM
a user from Vienna, Austria reported problems with KOSMOS Helper App : Not working
Feb 16, 2025, 02:28 AM
a user from Tucson, United States reported problems with KOSMOS Helper App : Not working
Feb 11, 2025, 11:52 AM
a user from Siegen, Germany reported problems with KOSMOS Helper App : Not working
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