KOSMOS Helper App Status

Last Updated on 2026-03-04 by Franckh-Kosmos Verlags-GmbH & Co. KG

I have a problem with KOSMOS Helper App

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Most reported problems

Connection

86.7%

Not working

13.3%

Common KOSMOS Helper App Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve KOSMOS Helper App network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the KOSMOS Helper App App
1. On android, goto Settings » KOSMOS Helper App » click [Force Stop]

Clear KOSMOS Helper App App Cache and Data:
1. On android, goto Settings » Apps » KOSMOS Helper App » Storage » click [Clear Data] option. This clears both data and cache.
2. restart KOSMOS Helper App.

On android, goto Settings » Apps or Manage Apps tab.
Click KOSMOS Helper App » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto KOSMOS Helper App » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch KOSMOS Helper App

Contact e-Mail: [email protected]

E-Mail: [email protected]

Website: 🌍 Visit KOSMOS Helper App Website

Privacy Policy: https://fragkosmos.zendesk.com/hc/de/articles/7302335311644-Datenschutzerkl%C3%A4rung-f%C3%BCr-die-KOSMOS-App-KOSMOS-Erkl%C3%A4r-App

Developer: Franckh-Kosmos Verlags GmbH & Co. KG

Mar 09, 2026, 07:23 PM
a AndroidOS user from Berlin, Germany reported problems with KOSMOS Helper App : Connection
Feb 23, 2026, 04:07 AM
a iOS user from Rahden, Germany reported problems with KOSMOS Helper App : Connection
Feb 22, 2026, 07:23 PM
a AndroidOS user from Leipzig, Germany reported problems with KOSMOS Helper App : Connection
Feb 22, 2026, 05:38 PM
a iOS user from Hanover, Germany reported problems with KOSMOS Helper App : Connection
Feb 22, 2026, 04:32 PM
a AndroidOS user from Manchester, United Kingdom reported problems with KOSMOS Helper App : Connection
Feb 22, 2026, 03:57 PM
a user from Secaucus, United States reported problems with KOSMOS Helper App : Connection
Feb 22, 2026, 02:36 PM
a iOS user from Leipzig, Germany reported problems with KOSMOS Helper App : Connection
Feb 22, 2026, 02:14 PM
a user from Kassel, Germany reported problems with KOSMOS Helper App : Connection
Feb 22, 2026, 12:39 PM
a AndroidOS user from Zofingen, Switzerland reported problems with KOSMOS Helper App : Not working
Feb 22, 2026, 12:16 PM
a iOS user from Freising, Germany reported problems with KOSMOS Helper App : Connection
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