Candy Crush Saga app not working? crashes or has problems?

Candy Crush Saga Status


I have a problem with Candy Crush Saga

Are you having issues? Select the issue you are having below and provide feedback to Candy Crush Saga.



⚠️ Most reported problems ⚠️
Not working
39.6%

Login
20.1%

Something else
18.3%

Crashes
10.1%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Candy Crush Saga Problems 🔥

- Ads that override silent mode

- Forced to use boosters on easy levels

- Unnecessary changes to the app

📋 31 Reported Issues:

W
Willa Boswell 2023-11-22

Can't connect to store, have deleted my account several times, but always lose all my extras, have lots of free money but can't use because it won't stay connected to store.

R
Reid Priscilla 2023-07-08

Suggested move doesn’t work and no other move available level 4865

K
Kaye Cuthbertson 2023-06-06

I sincerely wish that Candy Crush would stop using scam and misleading game ads in its platform no matter what they are paying.

L
Linda McConnell 2023-04-06

I am showing 4364 on the map, but am only at 3000 my little guy.

R
Robert Hall 2023-02-08

content is blocked contact site owner to fix

S
Sandra Allen 2023-02-06

Two Candy Crush games just disappeared from my iPad. Why

D
Dorothy Lacourse 2022-11-13

my candy crush screen is small and in the middle of the main screen.. I have tried the zoom and it did not fix it Dorothy

B
Bonnie Jardine 2022-11-09

not connecting at all - tried to sign in but told name was already in use!! yet said "no record"? I got hit by virus on my laptop over a year ago and wound up almost losing MY NAME!! they gave another one to use but refused to change all contacts- after all it is my name!! eventually got most of my connections back. the answer with all others was originally same as yours "name already being used"! have not been using Candy Crush for one or two months but it is the only game I have used for over 9-10 years! disappointed when it was not on my Facebook list really hope to get back on with my own name!

K
Kathleen 2022-10-13

I am trying to get into Candy Crush on Facebook and I am getting the following message. This content is blocked. Contact the site owner to fix the issue. Why I getting this message. I have tried deleting the game and that didn't work. I also did all the update on my computer and that still didn't work. Can you please unblock and fix the issue

S
Shelly Conrad 2022-10-13

This content is blocked. Contact the site owner to fix the issue.

S
Shelly Conrad 2022-10-13

This content is blocked. Contact the site owner to fix the issue.

S
Sue 2022-10-09

App store is not working Please fix it !

C
Colleen 2022-10-09

Thanks for some of my boosters back but I 650+ bars and hammers& hands etc much more than I got back. Plus the game is still not working it won't let buy or like use anything or get to play on if you don't complete level like using 10 bars etc. The ring just keeps spinning in a circle. Could you try & fix this. Thanks It say contacting store????

C
Colleen 2022-10-09

Thanks for some of my boosters back but I 650+ bars and hammers& hands etc much more than I got back. Plus the game is still not working it won't let buy or like use anything or get to play on if you don't complete level like using 10 bars etc. The ring just keeps spinning in a circle. Could you try & fix this. Thanks

C
Colleen Durkay 2022-10-09

Someone from Candy Crush please call me! You have my #

K
Kathy 2022-10-08

Candy Crush App Store isn't working. Option to continue playing with added lives isn't available.

C
Colleen Durkay 2022-10-08

Call me sent many messages & still no call. Did all you told me to do and now everything is lost??? 8148840348 or 8143128289?

C
Colleen Durkay 2022-10-08

My game will not let me use any of my bars or and I had bought 650 deal with all the boosters .went to you help page did everything and now everything is not working. I've been playing & buying stuff for many years. Now I'm very very frustrated???

B
Brenda 2022-10-08

Will not connect to app store or let me buy candy with tokens I have.

C
Connie 2022-10-08

Having internet connectivity issues on my kindle fire only when playing candy crush saga. I contacted Amazon help desk state my last log in to candy crush saga was was 6 Oct but been playing today 7th. Keeps circling trying to connect to internet when I want to use my gold bars..does not stop circling..also verified no problems with internet service with my provider.

C
ColleenD 2022-10-08

My game has now lost all boosters and all but 40 gold bars when I have over650.I can't place or use any bars .not even buying boosters I had so many boosters that I've collected over time( and I'm had 99+ on most boosters) & also the events look like beginner events but I'm on boards into 11,000 & up.I spent so much on you guys over years .PM so frustrated please help!!!

C
Colleen 2022-10-08

Won't let me buy or use any gold bars??

L
Linda Diane 2022-09-28

I would like to know what happened to my gold bars. I worked really hard to get to 798 bars and when I used 10 bars on a game, I was knocked down to 618! That is 180 loss of my good bars. Please advise. Thank you! Linda

P
Pat Arkenberg Coll 2022-09-17

Will not open

H
Helenjones129129@gmail.com 2022-09-15

My games on phone not right 1 ty

A
Andrea Gardner 2022-09-14

I purchased 75 bars for 9.99, but I did not get the bars. itunes is saying I owe the money for something I did not get.Can you help?

J
Jane Ventimiglia 2022-04-11

I have hundreds of lives that I cannot access. There is no pink heart on my opening page. Where do I find all the help from my many friends on candy crush??

E
Evelyn 2022-04-02

On my tablet time to next life is over 64000 hrs how do I fix that

D
Denise 2022-03-31

I was having phone issues so with apple support I backed my phone to iTunes then reset my phone to factory settings and then reinstalled the app to my phone. The game status is not where I was when I did the backup and all of my free booster are gone. It backed up the game to 1650 but no boosters. I was actually on maybe 1870. Is there a way to get my boosters back?

J
Julie Mizell 2022-03-11

Bought Google Play card, redeem code then bought the 14.99 for 1 day and other items never received but charged me!

C
Connie Balthrop 2022-03-06

I purchased 100 bars and only got 30

Showing 1-31 of 31 reported issues:

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  Contact Support

Verified email ✔✔

E-Mail: candycrush.techhelp@king.com

Website: 🌍 Visit Candy Crush Saga Website

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Developer: King




‼️ Outages Happening Right Now

  • Apr 07, 2025, 03:02 PM

    a user from Livingston, United States reported problems with Candy Crush Saga : Crashes

  • Mar 06, 2025, 10:44 AM

    a user from Brest, France reported problems with Candy Crush Saga : Not working

  • Mar 01, 2025, 04:28 PM

    a user from Bourgneuf, France reported problems with Candy Crush Saga : Login

  • Mar 01, 2025, 02:01 PM

    a user from Mulhouse, France reported problems with Candy Crush Saga : Not working

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