Contact KOSMOS Hel Support
Company Name: Franckh-Kosmos Verlags-GmbH & Co. KG
About: Do you have Ubongo, Tumult Royale, Imhotep, the nominee for “Spiel des
Jahres” or the “Kennerspiel des Jahres” EXIT? You want to learn how to
play it but don’t have the time or desire to deal with reading through all the
instructions?
Well, how about simply having all the rules explained to you via
narrated animations? Learn how to set up the game and get started without
reading the rules booklet. Learn other KOSMOS.
KOSMOS Hel Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email
Contact e-Mail: apps@kosmos.de
Verified email ✔✔
E-Mail: apps@kosmos.de
Website: 🌍 Visit KOSMOS Helper App Website
Privacy Policy: https://fragkosmos.zendesk.com/hc/de/articles/7302335311644-Datenschutzerkl%C3%A4rung-f%C3%BCr-die-KOSMOS-App-KOSMOS-Erkl%C3%A4r-App
Developer: Franckh-Kosmos Verlags GmbH & Co. KG
3 Most reported problems 😔💔
Wasted Hours (unplayable)
by Jory Ballard
My family played the Museum Exit game and not only was it ridiculously difficult to play in the beginning, but it was also missing key parts of the game which made it literally impossible to complete. The clue that was supposed to be on the box was nowhere to be seen and the instructions were overall very unclear. The game we played was infuriating, but the ambient immersive background noise was nice. Wish I could get my $25 dollars and 3 hours back, but oh well. Don’t buy Kosmos Exit games.
Stormy Flight Crash Landed
by A2hl3ynicole
Trying to begin our first Exit Game: Sorry Flight and, after spending 15 minutes waiting for the Story Flight content to download, we found it only contained a brief description and no timer or soundtrack. Haven’t started the game but very disappointed with this app. The app did say this was a recently added game so hopefully this will get corrected quickly, for future gamers.
So terrible
by Tim AZ USA
After trying to understand the complex paper rule book to this “fun game”, we tried to download the 100MB app just to learn how to play. Then had to download another 32MB file just for our specific game. That didn’t play. So turned off all other apps to try to get it to work. Still didn’t work. So tried rebooting my phone, again it didn’t work. The best fun of this game was throwing it in the TRASH! That was super fun.
Have a Problem with KOSMOS Helper App? Report Issue
Why should I report an Issue with KOSMOS Helper App?
- Pulling issues faced by users like you is a good way to draw attention of KOSMOS Helper App to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a KOSMOS Helper App customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using KOSMOS Helper App.
