Muni app not working? crashes or has problems?

Muni Status

Last Updated on 2021-12-07 by SFMTA

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5 User reports:
App has problems

User reports 5

⚠️ Most reported problems ⚠️

Something else

70.6%

Connection

11.8%

Not working

11.8%

Screen

5.9%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Muni Problems 🔥

- Low ratings

- Fundamentally different from other forms of payment

- Late night special not mentioned in update description

📋 12 Reported Issues:

Mike Roberson 2023-05-13

This app sucks at best. Only loads about 50% of the time or less. I wrote them through their web site and didn’t receive a response. I don’t want to use the alternative, Clipper. Their customer service sucks. It’s almost like they don’t care or don’t want the app to work.

Dan 2022-10-20

Muni app won’t load, just stuck on opening screen; even when connected to wifi; also tried offloading/reloading app; still doesn’t work. How can purchase the $5 day pass otherwise?

Chiara 2022-08-24

Muni app won’t load even though I’ve restarted my phone multiple times and reinstalled app

Mary Ann 2022-07-16

App does not open even if we have wifi. Will you still honor muni discount for day pass since it is your app that is not working

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Katie Wu 2022-07-11

Muni app not opening

Joan 2022-07-07

The app isn’t opening!!

Ilze 2022-06-28

App is not opening and sometimes gives an error

Elise 2022-06-27

App will not open on iOS

Francesca Cunningham 2022-06-18

I switched from an android to iPhone and the muni app doesn’t recognize my account

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John 2022-06-14

The mini mobile app will not open!

Lauren Davidson 2022-06-07

App won’t load and can’t access pass

Marko 2022-05-17

App can't load

Showing 1-12 of 12 reported issues:

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Common Muni Problems & Solutions. Troubleshooting Guide

Table of Contents:

Muni iPhone Issues and Solutions

Muni iOS app crashes, not working, errors
Muni iOS app network issues
Muni on iOS has black/white screen

Muni Android App Issues and Solutions

Muni has errors/crashing/not working
Muni server network connectivity issues
Muni has black screen

⚠️ Troubleshoot | Fix Now in One Click

Muni iPhone Issues and Solutions

How to fix Muni app crashes or not working on Iphone (iOS):

Close and restart the Muni app on iPhone
Update Muni app to the Latest Version for iOS
Uninstall and reinstall Muni iPhone app
Update your iPhone to the latest iOS version

Fix Muni on iPhone unable to connect to server/internet connection issues::

To resolve Muni network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Muni Android App Issues and Solutions

Fix Muni not working on Android, crashes, errors or is unresponsive:

Force Stop the Muni App
1. On android, goto Settings » Muni » click [Force Stop]

Update Muni to the latest version on PlayStore

Clear Muni App Cache and Data:
1. On android, goto Settings » Apps » Muni » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Muni.

Fix Muni unable to contact server/ Muni internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Muni » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Muni » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Muni