Muni Status
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problems reported in the last 24 hours
Summary of Muni Problems 😠👌🔥
- Low ratings
- Fundamentally different from other forms of payment
- Late night special not mentioned in update description
12 Reported Issues: 😵🆘🛟🚨📢
This app sucks at best. Only loads about 50% of the time or less. I wrote them through their web site and didn’t receive a response. I don’t want to use the alternative, Clipper. Their customer service sucks. It’s almost like they don’t care or don’t want the app to work.
Muni app won’t load, just stuck on opening screen; even when connected to wifi; also tried offloading/reloading app; still doesn’t work. How can purchase the $5 day pass otherwise?
Muni app won’t load even though I’ve restarted my phone multiple times and reinstalled app
App does not open even if we have wifi. Will you still honor muni discount for day pass since it is your app that is not working
Muni app not opening
The app isn’t opening!!
App is not opening and sometimes gives an error
App will not open on iOS
I switched from an android to iPhone and the muni app doesn’t recognize my account
The mini mobile app will not open!
App won’t load and can’t access pass
App can't load
Have a Problem with MuniMobile? Report Issue
Common Muni Problems & Solutions. Troubleshooting Guide
Complete guide to troubleshoot Muni app on iOS and Android devices. Solve all Muni app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at SFMTA, developers of Muni.
Just download the free app, create an account and you're ready to go. • No need to carry cash, count exact change, or find a ticket machine. • Store multiple tickets on your phone for future use. • Pay a single fare or multiple fares for a group of riders. • Register your debit/credit card(s) in our secure system. 1. 2. 3. 4. Just like with paper tickets, you're responsible for making sure you have a valid fare at all times. • Create an account before purchasing tickets, as this is the only way you can transfer your unused tickets if you get a new phone. (Note: Only unused tickets can be transferred. Just like with paper tickets, you're responsible for making sure you have a valid fare at all times, so be sure to plan ahead! • Don't uninstall the MuniMobile app or erase your phone without transferring your unused tickets first. If you feel more comfortable boarding through the front door to show your ticket to the transit operator, please feel free to do so. • For Cable Car, use your purchased mobile ticket once you are on board the vehicle. Activate your ticket before boarding. • In the subway, activate (“use”) your purchased mobile ticket before passing through metro station fare gates. Show your active ticket to the station agent, and pass through the fare gate closest to the station agent booth. Your tickets are stored on your phone (which makes it possible to use them without a cellular network or a wireless Internet connection). Do not attempt to “tag” the gate. • On the surface, use your purchased mobile ticket before boarding the vehicle. A cellular network or a wireless Internet connection is required to purchase tickets, but you can use/activate your tickets offline. If the station agent is not present, you may still pass through the gate as long as your ticket has been activated. Show your mobile ticket to the Cable Car conductor. • Watch your battery level! The official mobile ticketing app from San Francisco Municipal Transportation Agency! The MuniMobile app lets you purchase and use fares and passes instantly on your phone—anywhere, anytime. You may board through any door. Use up any activated tickets before switching phones.
