Contact Muni Support

by Ribollagialla

This app is horrible and easily resulted in a $125 ticket. It works fundamentally different from all other forms of payment and muni fare enforcers have not updated their practices for it. In a part of town where stops are one block apart, enforcers stepped on one block after I stepped on and activated a ticket. It takes a bit to open the app and do that. They said the activation time was too recent. I said I just got on. They said everyone says that, you were supposed to activate before you go on, were totally unsympathetic and wrote me a fat ticket.

The problem is EVERY other form of muni payment happens on the bus. Why is this different? It’s totally unintuitive. How many people read the fine print and remember to activate in advance? How many times have you ran to catch a bus and just made it? This is a classic case of “blaming the user” for a bad user experience. Why can’t we just TAP TO PAY with this app like other modern cities? Stay away from this app.

by Ofasu

Local riders are aware of the “late night special” when riding muni at night. Any fare paid for after 830pm do not have the normal 2 hour expiration time and are valid to use until 5am of the next day. Before the recent update the app applied the late night special to your tickets used after 830pm. After the recent update your tickets used after 830pm expire in 2 hours.
Your better off paying an extra 25cents to get a paper transfer or use your clipper card because the late special still works with those forms of payment.
I also find it kind of disingenuous that it’s not mentioned in the update description or anywhere else on the app. If it’s a bug or something I’ll gladly change my rating of the app but I’ve tried to contact the developers and Sfmta to ask about this in a few emails and follow ups but still haven’t heard back

by Walkure4Him

DO NOT USE THIS!! So bad! Paid for passes. They weren’t even put in my bank. The Muni ticket walk ups WONT HELP YOU. You are screwed when there’s a problem—and there will be. Wrong bus information. Lack of tech support. Lack of customer service. Had to go through my bank on one and PayPal on another to get charges reversed when THEY screwed up and didn’t give me tickets THAT I PAID FOR through this worthless app. This app has the potential to strand you and ruin your San Fran vacation. Locals know it’s garbage and don’t use it. If you insist on having it, make sure Uber or Lyft is also handy for when the info is completely wrong and you’re left hanging. Because you will be.