Metrolink app not working? crashes or has problems?

Metrolink Status

Published by Southern California Regional Rail Authority on 2023-05-18

The official Metrolink App is like having a ticket machine in your pocket. Your
device is your ticket! Buy a ticket anywhere, anytime - in seconds.

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Reported Issues: 1 Comments

By Margret Forney 8 months ago

Wanted to buy ticket on my Metrolink app, but it denies me a purchase It shows a sad face and quotes "Something Went Wrong purchase.200" Underlying network error. Please help so I can purchase tickets for today. Thank you

Common dislikes about Metrolink app

- Nothing on the app to tell us that the train we had purchased tickets for wasn’t even going to the place we bought them for.

- No indication of the expiration time limit that applies to one way tickets.

- Unable to buy a ticket for a future trip on this app.

Have a Problem with Metrolink? Report Issue

Common Metrolink Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Metrolink app on iOS and Android devices. Solve all Metrolink app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Metrolink iPhone Issues and Solutions

Metrolink iOS app crashes, not working, errors
Metrolink iOS app network issues
Metrolink on iOS has black/white screen

Metrolink Android App Issues and Solutions

Metrolink has errors/crashing/not working
Metrolink server network connectivity issues
Metrolink has black screen

Metrolink iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Metrolink app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Metrolink app crashes or not working on Iphone (iOS):

Close and restart the Metrolink app on iPhone
Update Metrolink app to the Latest Version for iOS
Uninstall and reinstall Metrolink iPhone app
Update your iPhone to the latest iOS version

Fix Metrolink on iPhone unable to connect to server/internet connection issues::

To resolve Metrolink network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Metrolink black/white screen (blank screen) on iPhone:

Follow the Metrolink iOS app troubleshooting guide Here →

Metrolink Android App Issues and Solutions

Fix Metrolink not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Metrolink app issues:

Force Stop the Metrolink App
1. On android, goto "Settings" » click Metrolink app. » click "Force Stop".

Update Metrolink to the latest version on PlayStore

Clear Metrolink App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Metrolink app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Metrolink.

Fix Metrolink unable to contact server/ Metrolink internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Metrolink » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Metrolink » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Metrolink on android.

Solve Metrolink black/white screens issue on Android:

Follow the Metrolink android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Southern California Regional Rail Authority, developers of Metrolink.

100% Contact Match

Developer: Southern California Regional Rail Authority

E-Mail: [email protected]

Website: Visit Metrolink Website

53.33% Contact Match

Developer: Amtrak

E-Mail: [email protected]

Website: Visit Amtrak Website

About this app

Riders who use the Corporate Quick Card and riders who transfer to Metro Rail should continue to use paper tickets from this app’s Ticket Vending Machines. this app will be implementing a variety of enhancements to enable these users to use mobile ticketing in the future. Purchasing a ticket is easy: select your trip & ticket type, enter your payment card information, activate your ticket prior to boarding and your device is your ticket. No problem - you can easily transfer any purchased ticket to a new device. The official this app App is like having a ticket machine in your pocket. Your device is your ticket! Buy a ticket anywhere, anytime - in seconds. Once you purchase your ticket, it will always be in your ticket wallet. With the this app App, you can securely purchase this app One-Way, Round-Trip tickets, 7-Day, Monthly and Weekend Day Passes in seconds. Never lose your ticket again! Need to replace your phone? We are making Metrolink better every day! Visit for more information.