Are you having issues? Select the issue you are having below and provide feedback to Nuki Smart Lock.
- UI can be confusing and not very intuitive
- HomeKit support relies on Bluetooth and not their gateway device
- Lock and keypad products could be more visually attractive
- EU fitting could be made more slim
Complete guide to troubleshoot Nuki Smart Lock app on iOS and Android devices. Solve all Nuki Smart Lock app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Nuki Home Solutions GmbH, developers of Nuki Smart Lock.
Nuki Smart Lock is mounted on the inside of your existing door lock and ready to be used within 3 minutes without any further assistance. No screws, no drills. • Keep an eye on the status of your door lock via the activity log - even from afar. Simple - Nuki Smart Lock is mounted on the inside of your existing door lock and ready to be used within 3 minutes without any further assistance. No screws, no drills. Secure - Stay in control of your Nuki Smart Lock by checking the status on your iPhone anytime and by managing access permissions for your friends and loved-ones. With Nuki and your iPhone, you can easily retrofit your door lock for smart access. The Nuki Smart Door is compatible with the following motorised locking systems: CISA DOMO Connexa and KFV Genius. This means you can benefit from the entire Nuki ecosystem and easily connect your Nuki Smart Door to a whole host of smart home systems. Smart - Nuki unlocks your door automatically when you come home and locks it again when you leave. Do the installation check at and find out if your door lock is compatible. A small upgrade to your door lock, making life so much easier. Works-With-Nuki-certified doors now have Nuki technology directly integrated. Your phone stays in your pocket. You can find more information on our website at and on our social media channels.