Nuki Smart Lock Status

Last Updated on 2026-02-12 by Nuki Home Solutions GmbH

I have a problem with Nuki Smart Lock

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Most reported problems

Connection

57.1%

Not working

28.6%

Crashes

14.3%

- UI can be confusing and not very intuitive

- HomeKit support relies on Bluetooth and not their gateway device

- Lock and keypad products could be more visually attractive

- EU fitting could be made more slim

Common Nuki Smart Lock Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Nuki Smart Lock network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Nuki Smart Lock App
1. On android, goto Settings » Nuki Smart Lock » click [Force Stop]

Clear Nuki Smart Lock App Cache and Data:
1. On android, goto Settings » Apps » Nuki Smart Lock » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Nuki Smart Lock.

On android, goto Settings » Apps or Manage Apps tab.
Click Nuki Smart Lock » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Nuki Smart Lock » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Nuki Smart Lock

E-Mail: [email protected]

Website: 🌍 Visit Nuki Smart Lock Website

Privacy Policy: https://nuki.io/en/service/privacy/

Developer: Nuki Home Solutions GmbH

May 13, 2026, 08:29 PM
a iOS user from Zurich, Switzerland reported problems with Nuki Smart Lock : Connection
Apr 26, 2026, 01:29 PM
a AndroidOS user from Gummersbach, Germany reported problems with Nuki Smart Lock : Connection
Apr 24, 2026, 05:12 PM
a AndroidOS user from Vilsbiburg, Germany reported problems with Nuki Smart Lock : Connection
Jan 29, 2026, 03:26 AM
a Windows user from Roubaix, France reported problems with Nuki Smart Lock : Not working
Jan 12, 2026, 07:41 PM
a Windows user from Trier, Germany reported problems with Nuki Smart Lock : Crashes
Oct 22, 2025, 05:29 AM
a Windows user from Schorndorf, Germany reported problems with Nuki Smart Lock : Not working
Jun 24, 2025, 03:25 PM
a Mac user from Brussels, Belgium reported problems with Nuki Smart Lock : Connection
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