Ecobank app not working? crashes or has problems?

Ecobank Status

Published by ECOBANK on 2023-03-27

Wherever, whenever …get the Ecobank Mobile app and make everyday banking as
easy as ABC! The Ecobank Mobile app allows you to enjoy our banking services
instantly and conveniently on your mobile device. The app provides you with an
easy channel to manage your account and perform financial transactions in a
simple and secured manner.

I have a problem with Ecobank

Are you having issues? Select the issue you are having below and provide feedback to Ecobank.

User reports:
App has problems

User reports 3

problems reported in the last 24 hours

24 hour clock

Most reported problems

Something else

133.3%

Not working

100.0%

Reported Issues: 4 Comments

By Georges Ndihokubwayo 1 year ago

J,essaie de me connecter pour avoir mes identifiants bancaires afin d,ouvrir mon compte ECOBANK mobile app mais je n,y arrive pas je ne sais pas pourquoi. Pour l,internet j'ai des données mobiles. Je ne suis pas accessible à mon état de relève bancaire pour les transactions antérieures. Merci.

By Rahama Sarauniya Ibrahim 1 year ago

I've been trying to transfer for two days now, it's telling me network and my blc isn't showing at all. Please fix this.

By Daramola Omowumi kudirat 1 year ago

Pls I've been requesting for my statement of account from 01/04/2022 to 10/02/2023 through my mobile App but is not responding

By Asuquo 1 year ago

Unable to make transfer

Common dislikes about Ecobank app

- Unable to process account opening

- Time taken to fix things is very appalling

- Name change not resolved after 2 years

- Worst banking app ever

- Bank network is as useless as the app

Have a Problem with Ecobank Mobile App? Report Issue

Common Ecobank Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Ecobank app on iOS and Android devices. Solve all Ecobank app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Ecobank iPhone Issues and Solutions

Ecobank iOS app crashes, not working, errors
Ecobank iOS app network issues
Ecobank on iOS has black/white screen

Ecobank Android App Issues and Solutions

Ecobank has errors/crashing/not working
Ecobank server network connectivity issues
Ecobank has black screen

Ecobank iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Ecobank app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Ecobank app crashes or not working on Iphone (iOS):

Close and restart the Ecobank app on iPhone
Update Ecobank app to the Latest Version for iOS
Uninstall and reinstall Ecobank iPhone app
Update your iPhone to the latest iOS version

Fix Ecobank on iPhone unable to connect to server/internet connection issues::

To resolve Ecobank network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Ecobank black/white screen (blank screen) on iPhone:

Follow the Ecobank iOS app troubleshooting guide Here →

Ecobank Android App Issues and Solutions

Fix Ecobank not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Ecobank app issues:

Force Stop the Ecobank App
1. On android, goto "Settings" » click Ecobank app. » click "Force Stop".

Update Ecobank to the latest version on PlayStore

Clear Ecobank App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Ecobank app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Ecobank.

Fix Ecobank unable to contact server/ Ecobank internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Ecobank » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Ecobank » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Ecobank on android.

Solve Ecobank black/white screens issue on Android:

Follow the Ecobank android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at ECOBANK, developers of Ecobank.

100% Contact Match

Developer: Ecobank

E-Mail: [email protected]

Website: Visit Ecobank Website

60.87% Contact Match

Developer: Ecobank

E-Mail: [email protected]

Website: Visit Ecobank Website

About this app

Ecobank gives you access to affordable banking services and more wherever you are on your mobile 24/7 ,365 days a year. Ecobank provides you with an easy channel to manage your account and perform financial transactions in a simple and secured manner. The this app Mobile app allows you to enjoy our banking services instantly and conveniently on your mobile device. Wherever, whenever …get the this app Mobile app and make everyday banking as easy as ABC! Ecobank also gives you access to the this app Xpress Account. It is one unified application for all the 33 where this app Operates.