Contact Ecobank Support

Maybe if I wrote this here, you all will see it and fix this. I don't know about anyone else but the time you take to fix things is very appalling. I have been chatting with customer care online and on the mobile app for the past 2 years for a name change they did wrong and not even my fault because I guess one of the employees cannot read a clear picture of my Driver’s license card and decided to spell my name wrong. They spelled it wrong and I have been complaining for the past 2 years but it hasnt been resolved. My name is SARDRICK OWUSU as seen everywhere on your files but my name has been spelled “SHADRICK OWUSU” on the online banking profile. This is ridiculous. Its not my name and I want it changed. Im sorry if its coming out mean, im saying this out of respect. I am just upset because I have been telling customer service for the past 2 years that my name on the online internet is wrong and still hasn’t been fixed. It is either I dont get a response at all or you respond it has been taken care of but I go check and it hasnt been changed. Im sorry but that is very wrong to be battling just for a name change the bank spelled wrongly and wasn’t even my fault

This is the worst banking app I’ve ever had on my phone. What rubbish. The bank network is as useless as the app. Nothing to write about this bank. If you people can’t provide customers with good services I’d advise you sell off the bank to a competent hands. Imagine trying to transact on my app for four good days without a successful result. I’ve been asked to update my app but everytime I get to AppStore to do that I don’t see any option to update but rather OPEN which after clicking takes me to the same problem (useless app). You guys need to improve on your network and your services. It’s shameful to say I bank with Ecobank, it’s that appalling. I hope you people do something about this issues and save me from this stress. I don’t even know anymore what you guys dress up in the morning to go do in at the bank, sit at home if you cabt provide good services

It seems like this application was released before sufficient planning and testing. How could the app not recognize a debit card that was issued by the bank. I have been trying to register online banking using the app with my accurate debit card details with no luck. Online customer chat support states that it’s available 24/7 but customers are having to wait for hours just to end up not getting any support during weekend days. That’s misleading. You can’t just throw out an app that doesn’t work 90% of the time. Work with your developers on efficiency rate assessment. Giving the app access to verify customer’s information using the company’s database shouldn’t be that complicated. Your online banking ads are misleading to consumers. Eco bank’s online banking systems need to be updated with new and accurate codes.