IHG Hotels & Rewards app not working? crashes or has problems?

IHG Hotels & Rewards Status

Published by on 2023-12-06

FIND HOTELS FOR ANY TRIP – WORK OR PLAY Book and earn rewards at our family
of hotel brands, including Holiday Inn®, Holiday Inn Express®, Holiday Inn
Club Vacations®, Holiday Inn Resort®, InterContinental® Hotels & Resorts, Six
Senses Hotels Resorts Spas, Regent® Hotels & Resorts, Kimpton® Hotels &
Restaurants, voco™, Hotel Indigo®, EVEN® Hotels, HUALUXE® Hotels & Resorts,
Crowne Plaza® Hotels & Resorts, avid.


I have a problem with IHG Hotels & Rewards

Are you having issues? Select the issue you are having below and provide feedback to IHG Hotels & Rewards.


problems reported in the last 24 hours

24 hour clock

Most reported problems

Something else
966.7%

Login
66.7%

Not working
33.3%


Reported Issues: 29 Comments

By Dov gefen   11 months ago


When I enter on ihg app the credit card payment the post code say not corect , it's been doing that for months , please can you fix this problem, I have reinstalled the app a few times and still not working

By Bob C   1 year ago


Have not been able to book on line now for several months. Have had to call Rewards customer service and ask they book the rooms. Sometimes take a long wait-sometimes not so long. Cannot even check on room availability and make any contact/ inquiry about available rooms/price. No information available. Will go to other hotels for satisfaction. bob c

By THOMAS FERENC   1 year ago


The "Log-in" button does not work

By Mitch McFarland   1 year ago


The app will not let me book more than 2 days. I travel often for work and am a diamond elite member. Have gotten no help from tech support

By Marco   1 year ago


it is since the updated version of the IHG app that I can no longer log in, they have been telling me so many stories for 2 months now, at this point I have to say that they have failed, and it is shameful that a customer service department does not take the time to address the problem at all. As, by now, so many things around the world have been falling by the wayside I would say that IHG too has decided to lose its customers and as a diamond elite customer I am disgusted by their attitude. It is time to abandon them, I cannot accept their disregard.

By Patty   1 year ago


Cannot access the Mobile App. I verified credentials are correct on home computer, but the app on my phone disagrees. I have tried to uninstall and reinstall the app, cleared my cache, several times. This is truly inconvenient when on the road traveling. Difficult to book next stays or verify info when arriving. Frustrated on last trip, ended up booking with another hotel for which their app works so conveniently. It looks like many other customers reporting the same issue. Not good for business! PLEASE FIX this bug! At least show a reply and suggest a work around. Thank you.

By Bob   1 year ago


Log-in still does not work. Just spinning icon. Useless. I first used this website 2 weeks ago and it is still having same problem.

By Dave   1 year ago


IHG Sign In button not working, tried multiple browsers, does nothing when clicked.

By Sean Albert   1 year ago


IHG Sign In button not working, tried multiple browsers, does nothing when clicked. Can not book rooms at the member rate and not paying extra just because your button does not work.

By Dan Ciavar   1 year ago


Useless since the update. I imagine IHG is losing millions due to this stupid update that doesn't work!!!

By Sairam   1 year ago


Unable to log into app with my existing credentials. 'Forgot password' option not working as well!!

By Dave D Smith   1 year ago


The app will not let me log in. I have logged in with my credentials on the website to verify my credentials are correct, the issue is with the app. The app has be updated recently, deleted and reinstalled and nothing works. I have booked my trip with Hilton due to this issue, it pains me due to my diamond elite status....has been too many issues for too long

By Shelle N Cockerham   1 year ago


the app just sits at the IGH one rewards blue screen since updating

By WILLIAM H PERRY   1 year ago


I have had and used the app in the past. When I went to use it this last trip, it said I needed to download the new app. When I tried that, it said it was not compatible with my phone. It would seem your programmers should make this backward compatible. Everyone doesn't have the latest phone. I have Android 7 on mine.

By Brent Marsh   1 year ago


IHG app will not allow me to select a room. Spinning icon stays and doesn’t advance to next function.

By Remco van Triest   1 year ago


Reservation 44375059. Needed hotel near Vancouver, Canada. Booked one nearby, arriving in Vancouver it works out to be one in the USA just across the border. I can not cross... Try to cancel it, app does not let me login. Even the reservation us not visible. Called with support, they told me I cannot cancel it as its to close to the check-in time so will lose my money. Did a new booking in Canada 42887099. Once again cannot see it in the app. Please refund 44375059, its not my fault I get booked in the USA, and if I try to cancel its impossible.. Thanks in advance for your help

By William Gurry   1 year ago


Continuously says “access denied” or if using App “email not recognized”. This is on my iPhone. On a computer it works.

By Joseph Vashlishan   1 year ago


Have been on phone with customer service 4 times, about 2 hours of my time. The issue is I cannot sign into IHG mobil app. No problem with my home computer. Have unistalled and reinstalled app 4 times. Have restet my password 4 times. When I try to sign in it says Yhe login credentials you entered are invalid.

By Keith   1 year ago


Since app was updated i can not use app on mobile or tablet as all it says is not compatable with devices As a member for years and having no problems but now it wont update at all Not happy

By Randolph J Rose   1 year ago


Message to upgrade, tried to wouldn't allow, said app was incapable. Tried to reinstall, won't allow. Thank you. Have had no issues with it until yesterday.

By Susan Goerlach   1 year ago


App won’t open. Have deleted and reinstalled but nothing. It can’t get past the green advertisements screen

By Rick   1 year ago


Since the app updated I can’t use it to make a new reservation. Customer service has been of no help.

By Anne E Poznic   1 year ago


Haven't been able to log in for 3 weeks

By Keith   1 year ago


Used app for years no problem but since update all i get now is wont update not compatable with device

By Sachin   1 year ago


I am unable to cancel reservations on new IHG app. can’t see option to cancel any booking

By Martin Harrington   1 year ago


My IHG app has frozen. Can you help me

By Ron   1 year ago


Can't install update or reload app.

By Joey w biggs   1 year ago


So you tap the screen the app starts to open and then just stops working and I get these messages app stopped working ?

By Lee Winder   1 year ago


I'm having problems browsing for a gift in electrical items


Common dislikes about IHG Hotels & Rewards app

- Many of the hotels do not provide more than a grab and go breakfast and IF you do get more than that, then it is not the full normal menu.

- Don’t want you using an ink pen somebody else uses but with their gloves on.

- Will touch your DL and CC with the same gloves they just touched the previous customer’s cards with.

- App has multiple glitches.

- Customer service is non existent.

- Refuse to post low star reviews.

- Attempting to use the app to reserve some activities locally for my wife child and I to do while enjoying our stay.

- I’ve ran into more problems with this app than any I have EVER used.

- Tried making adjustments to the guests I’m bringing when attempting to make reservations but ever single time it resorts back to just 2 adults.



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Common IHG Hotels & Rewards Problems & Solutions. Troubleshooting Guide


   



  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at InterContinental Hotels Group, developers of IHG Hotels & Rewards.


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Developer: IHG Mobile

E-Mail: [email protected]

Website: Visit IHG Hotels & Rewards Website



About this app

Book and earn rewards at our family of hotel brands, including Holiday Inn®, Holiday Inn Express®, Holiday Inn Club Vacations®, Holiday Inn Resort®, InterContinental® Hotels & Resorts, Six Senses Hotels Resorts Spas, Regent® Hotels & Resorts, Kimpton® Hotels & Restaurants, voco™, Hotel Indigo®, EVEN® Hotels, HUALUXE® Hotels & Resorts, Crowne Plaza® Hotels & Resorts, avid™, Staybridge Suites®, Atwell Suites™ and Candlewood Suites®.  Get trip reminders, check in (and out) faster via IHGHotelsRewards at select hotels, and as a benefit of being a member, get free WIFI with every stay.  Access all of your trip details - directions, amenities, things to do, dining options and more - all within IHGHotelsRewards .  Don’t forget to add your IHG One Rewards card to your wallet for easy access. Not a member?  Enjoy flexible booking options with free cancellation on most rates. Change of plans?  Quickly re-book your favorite hotel or book a new one in IHGHotelsRewards .  Sign up for IHG One Rewards for free and experience the new perks and exclusive offers.  Rest easy with world-class cleaning processes and get notified on the latest travel news.  Pay now or later using cash, points or a combination of both. Tap. Book. Travel.  Keep track of your points and benefits and discover more ways to earn and redeem.  Get access to our best rates, exclusive to members only.  Change or cancel directly in IHGHotelsRewards .  Whenever and wherever you travel, we’re here for you. Need help?  Chat with us in IHGHotelsRewards or speak directly with one of our customer care representatives. 



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