Philips Sonicare For Kids app not working? crashes or has problems?

Philips Sonicare For Kids Status
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42 User reports:
App has problems
 User reports 42

⚠️ Most reported problems ⚠️
Crashes
73.3%

Connection
6.7%

Not working
6.7%

Something else
6.7%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Philips Sonicare For Kids Problems 🔥

- Prizes are mostly food

- Rarely ever gets the spray paint, which is the most valuable prize

- Parenting dashboard does not allow parents to give credit for kids brushing without using the app

- App does not allow for profiles to be shared or moved between devices

- No more things to unlock after playing for a long time

📋 3 Reported Issues:

M
Miriam 2025-02-12

We lost 900 brush streaks yesterday when the app crashed. Can we restore them somehow

A
Adrianne 2024-02-07

There are a few items in the app not working properly. One of the backgrounds (the beach scene) doesn’t have colors. Also, several of the star-shaped glasses no longer fit over the sparkly’s eyes. Instead, they fit like tiny spectacles. I’ve tried closing the app and restarting my phone (I have an iPhone), but nothing helps. Is there anything that can be done without resetting the whole app? My kids don’t want to lose all the clothes, backgrounds, paints, and foods they have earned!

J
Julie 2023-12-03

Hello, I can start the app, I can use the parents dashboard, I can make an account for my daughter (add picture and name) but I can't start the program: so if I enter my daughter's account there is a blue screen an 'waiting' bubbles for minutes. Nothing happens. So we can't use the app at all, there is no monster, we can't connect with the tooth brush. What can we do? best regards, Julie

Showing 1-3 of 3 reported issues:

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Common Philips Sonicare For Kids Problems & Solutions. Troubleshooting Guide

Table of Contents:

  1. Philips Sonicare For Kids iPhone Issues and Solutions

  2. Philips Sonicare For Kids Android App Issues and Solutions


  Contact Support

Verified email ✔✔

E-Mail: OHCAppSupport@Philips.com

Website: 🌍 Visit Philips Sonicare For Kids Website

Privacy Policy: https://www.usa.philips.com/a-w/mobile-privacy-notice/sonicare-for-kids-privacy-notice.html

Developer: Philips Consumer Lifestyle




‼️ Outages Happening Right Now

  • Mar 01, 2025, 10:30 PM

    a user from Gilgit, Pakistan reported problems with Philips Sonicare For Kids : Crashes

  • Feb 15, 2025, 07:03 PM

    a user from Ljubljana, Slovenia reported problems with Philips Sonicare For Kids : Crashes

  • Feb 10, 2025, 11:27 PM

    a user from Toulon, France reported problems with Philips Sonicare For Kids : Account

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