Philips Hue app not working? crashes or has problems?

Philips Hue Status
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22 User reports:
App has problems
 User reports 22

⚠️ Most reported problems ⚠️
Not working
57.1%

Something else
21.4%

Login
10.7%

Connection
7.1%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Philips Hue Problems 🔥

- Lacking in features

- Can't pick which lights in a room to have turn on or off

- Total disappointment compared to the old app

📋 6 Reported Issues:

W
Wim Van Den Bergh 2023-10-25

Hello, I tried to link my Hue app with the Home app via the "Smart home" integration option. When I start the process, I have to assign all lights (42), motion detectors & switches to a room. However the process is not getting terminated completely due to an error message: "the operation couldn't be completed. (HMErrorDomain error 8). on internet I found out this error is about Timeout. As a result, Scenes are not appearing in the Home app and no dynamic link is established between the apps. Any idea how I can get this link set-up? Thanks a lot

G
Gregory 2023-04-19

Can’t create an account.after I select country the app crashes!!!

W
Wes 2023-04-08

I tried to use the out of home feature to turn on my lights but it does not work, try to sign in to account on app and 'something went wrong' message appears. I can use the app at home but equally I can use a switch. I got this service to allow remote control of lights when not home. This has been a brilliant bit of kit until the last week or so. Any help would be appreciated.

K
Ken Bryant 2023-03-21

The Hue app is not working. When I open the app I get a screen with Philips logo but am unable to open any items to connect lights.

⚠️ Troubleshoot | Report Issue ⚠️
C
Chanelle 2022-09-21

DOESNT WORK.

C
Cary 2022-03-26

Home Screen is blank, schedules still work everything seems okay, I just can’t access any of the lights because they do not show up on Home Screen

Showing 1-6 of 6 reported issues:

Have a Problem with Philips Hue? Report Issue




Common Philips Hue Problems & Solutions. Troubleshooting Guide

Table of Contents:

  1. Philips Hue iPhone Issues and Solutions

  2. Philips Hue Android App Issues and Solutions


  Contact Support

Verified email ✔✔

E-Mail: support.philips.hue@signify.com

Website: 🌍 Visit Philips Hue Website

Privacy Policy: https://www.philips-hue.com/privacy

Developer: Signify Netherlands B.V.




‼️ Outages Happening Right Now

  • Mar 23, 2025, 01:58 PM

    a user from Reutlingen, Germany reported problems with Philips Hue : Not working

  • Mar 18, 2025, 10:24 AM

    a user from Offenbach, Germany reported problems with Philips Hue : Login

  • Feb 16, 2025, 05:58 PM

    a user from Frankfurt am Main, Germany reported problems with Philips Hue : Not working

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