Philips Hue Bridge v1 Status

Last Updated on 2020-06-22 by Signify Netherlands B.V.

I have a problem with Philips Hue Bridge v1

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User reports:
No current problems

- Some users cannot connect to their bulb or bridge.

- The app is not compatible with some bridges, causing users to lose their themes.

- Adjusting brightness can cause lights to flash purple and white before changing.

- The app does not carry over widgets from the previous app.

- The app is overly complicated and causes issues with logging in and trusting the network.

- The app does not recognize older color lights for some users.

- Philips dropped support for a 5-year-old light bulb kit, causing frustration for some users.

- The app constantly pastes clipboard contents to their servers, raising privacy concerns.

Common Philips Hue Bridge v1 Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Philips Hue Bridge v1 network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Philips Hue Bridge v1 App
1. On android, goto Settings » Philips Hue Bridge v1 » click [Force Stop]

Clear Philips Hue Bridge v1 App Cache and Data:
1. On android, goto Settings » Apps » Philips Hue Bridge v1 » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Philips Hue Bridge v1.

On android, goto Settings » Apps or Manage Apps tab.
Click Philips Hue Bridge v1 » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Philips Hue Bridge v1 » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Philips Hue Bridge v1