Philips Hue Bridge v1 app not working? crashes or has problems?

Philips Hue Bridge v1 Status

This app can only be used in combination with the Philips Hue Bridge v1.
WHAT IS PHILIPS HUE? Philips Hue is a collection of smart lighting
products (from bulbs to lamps and fixtures) that you can control with apps,
sensors, switches, voice assistants and many more integrations.

I have a problem with Philips Hue Bridge v1

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Common dislikes about Philips Hue Bridge v1 app

- Some users cannot connect to their bulb or bridge.

- The app is not compatible with some bridges, causing users to lose their themes.

- Adjusting brightness can cause lights to flash purple and white before changing.

- The app does not carry over widgets from the previous app.

- The app is overly complicated and causes issues with logging in and trusting the network.

- The app does not recognize older color lights for some users.

- Philips dropped support for a 5-year-old light bulb kit, causing frustration for some users.

- The app constantly pastes clipboard contents to their servers, raising privacy concerns.

Have a Problem with Philips Hue Bridge v1? Report Issue

Common Philips Hue Bridge v1 Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Philips Hue Bridge v1 app on iOS and Android devices. Solve all Philips Hue Bridge v1 app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Philips Hue Bridge v1 iPhone Issues and Solutions

Philips Hue Bridge v1 iOS app crashes, not working, errors
Philips Hue Bridge v1 iOS app network issues
Philips Hue Bridge v1 on iOS has black/white screen

Philips Hue Bridge v1 Android App Issues and Solutions

Philips Hue Bridge v1 has errors/crashing/not working
Philips Hue Bridge v1 server network connectivity issues
Philips Hue Bridge v1 has black screen

Philips Hue Bridge v1 iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Philips Hue Bridge v1 app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Philips Hue Bridge v1 app crashes or not working on Iphone (iOS):

Close and restart the Philips Hue Bridge v1 app on iPhone
Update Philips Hue Bridge v1 app to the Latest Version for iOS
Uninstall and reinstall Philips Hue Bridge v1 iPhone app
Update your iPhone to the latest iOS version

Fix Philips Hue Bridge v1 on iPhone unable to connect to server/internet connection issues::

To resolve Philips Hue Bridge v1 network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Philips Hue Bridge v1 black/white screen (blank screen) on iPhone:

Follow the Philips Hue Bridge v1 iOS app troubleshooting guide Here →

Philips Hue Bridge v1 Android App Issues and Solutions

Fix Philips Hue Bridge v1 not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Philips Hue Bridge v1 app issues:

Force Stop the Philips Hue Bridge v1 App
1. On android, goto "Settings" » click Philips Hue Bridge v1 app. » click "Force Stop".

Update Philips Hue Bridge v1 to the latest version on PlayStore

Clear Philips Hue Bridge v1 App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Philips Hue Bridge v1 app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Philips Hue Bridge v1.

Fix Philips Hue Bridge v1 unable to contact server/ Philips Hue Bridge v1 internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Philips Hue Bridge v1 » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Philips Hue Bridge v1 » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Philips Hue Bridge v1 on android.

Solve Philips Hue Bridge v1 black/white screens issue on Android:

Follow the Philips Hue Bridge v1 android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Signify Netherlands B.V., developers of Philips Hue Bridge v1.

68.75% Contact Match

Developer: Signify Netherlands B.V.

E-Mail: [email protected]

Website: Visit Philips Hue Bridge v1 Website

About this app

PhilipsHueBridgev1 can only be used in combination with the Philips Hue Bridge v1. Philips Hue is a collection of smart lighting products (from bulbs to lamps and fixtures) that you can control with apps, sensors, switches, voice assistants and many more integrations.