Contact Philips Sonicare For Kids Support

by WhatTheF?

I want to install the app on different iPad, but if I do, not only do I loose ALL of the profile & history, I also loose the number of brushing minutes until it’s time to replace the brush head!

Unlike many other apps requiring (parental) login, the app does not allow for profiles to be shared or moved between devices, so if you install the app on a new device, you have to start at the beginning again with no profile history & no brush head time history.

And, update to 2.0.1 STILL does not rotate.

We always use the app with the bottom of the iPad to the left and top to the right. The initial page, parent dashboard, etc. rotate properly; however, the Play/Sparkly screen does not rotate, and is now always upside-down with the iPad turned this way. (Note: problem is on both an older iPad with iOS 12.4.6 & new iPad with iOS 13.5.1)

Also, after long term use on one device, it would be better to be able to keep giving rewards.I can understand having to limit the number of “dress” but I think more rewards (maybe even just a “Good Job!”) every couple of weeks would be more encouraging. Just getting food or color spray each time gets boring after awhile.

On the positive side, my son is very happy about the color reset button added in ver. 2.0

by Thatchsis

This is a great interactive game. There is nothing wrong with this app at all. The thing is, my daughter has played for a long time and now there’s no more things to unlock. I love this game but it would be better if you added more gold presents to the game. So ya’ll updated it. Well nothing changed. My daughter was so excited about the update. When I updated it, she couldn’t wait for more gold presents! Thing is, SHE DID’NT GET ANY NEW GOLD PRESENTS. She was really sad. I was disappointed that you didn’t update that. I was personally excited when it said “you read my review and updated it for me.” But, you didn’t add any gold presents. Please add more because my daughter says it’s boring without the new gold presents. Fix this please. My daughter has stopped using this and I can’t get her to use it again. Add new gold presents so she’ll play again. Also she would like more toothpaste flavors. (maybe ya’ll could make so you can make your own custom flavors)

by Johbird

Need to be able to sync across devices and back up, not just to provide flexibility but also so you can delete and start over when the app breaks.

About that, Sparkly has randomly stopped coaching and talking to us, which is really annoying, especially since his last two learned skills were burping and talking. No combination of changing the settings will give him his voice and music back.

Also, there’s supposedly a feature to give kids credit for days they brushed but didn’t record, but it does not work as the app said it should - in the parent dashboard the little yellow markers described in the description just don’t show up. Super annoying.

Also, less food and more spray paint in the rewards would be great, the food is kind of stupid because you can’t feed the sparkly right after it brushes (rightly so) and if you feed at other times, only 3 at a time, and the costumes are also not super popular. It would be great if the spray paint stuck around like the other things, it’s by FAR the most valued prize.

I would uninstall and try again... but see above.

All of that said, my kids love it and clamor to brush their teeth, so it’s definitely worth getting.