Contact TIDAL Music Support

I started selling high end audio equipment back in the 90s, to me the popularity signaled the end of the high end audio Industry and the backlash of consumers against record companies for producing and supporting music distribution mediums that wore out, or scratched easily. I should have known better that people would help move file based music into the hi-fi so many of us cling too. Supported by this trend, I signed up for Tidal with a hi-fi account. The sound quality does come through, and my Oppo application usually works with Tidal, that about where my satisfaction with Tidal ends. First UX, what year is it? Offline sorting, display of albums, vs artist and general navigation smack of early 2000s expect the availability of modern program languages reveal either the incompetence of Tidal’s product team or they have outsourced their UX to a bank. Customer support is impossible to contact. The last time I tried, their wasn’t any authentication between the app my account and their ticketing system, so each time I wrote a ticket and submitted it, I got a message saying I wasn’t authorized. I unsuccessfully emailed and took to Twitter, none of the channels replied. What a dismal and useless waste of money. I consider this a major management failure. Good luck, when you are selling for pennies on the dollar refer to this review. Make your customers happy and they won’t have to lower their gaze when people ask why they are using Tidal in public.

I like hi quality sound having grownup with vinyl as basically the only form of recorded music. That said, I find it hard to conceptualize how HiFi, being analog by nature, can be completely reproduced in a digital environment. That said, I thought I would give it a try and might have even heard a little difference but for the $25 per month I am not sure it is worth it. Considering that is more money monthly than 2 HD video streaming services and considering that TIDAL doesn’t seem to interface well nor does it feel very intuitive. But, here is my biggest pet peeve; I contacted them for service and found no phone support! Twenty-five dollars per month and no phone support! Outrageous! Worse, I emailed them and 3 days later they responded and so it went. Two weeks later they had not even figured out my account. I am not used to being treated like that especially for $300 per year. If we are going to pay that kind of money for music streaming service they should be prepared to treat us like royalty. HD music from Apple and Pandora sounds good to me and while some may be saying I don’t have an ear, I studied voice with one of the top coaches in the country with gold records on his wall from a number of his students and my father was one of jazz’s greats. I am willing to pay for what I get if it’s worth it but I ain’t paying for a limo and riding the bus!

The app constantly has performance issues. I want to like TIDAL because it pays artists better than most streaming services but the app is consistently terrible. Currently it has just deleted all of my liked songs and upon redownloading the app it also deleted all of my playlists. The app also tends to pick favorites out of your liked songs and play them several times a week over other songs. There is no rhyme or reason to why these songs are played more they just are and it’s incredibly annoying. The search function will also only pull up songs from smaller artists if the song title and artist name are searched for and spelled exactly right and before you finish typing it will show “no results” so until you type everything out exactly right there is no chance it will pull up what you are looking for. The app is also very slow to load. If you click from search to liked songs expect to wait 10-20 seconds minimum for tidal to load so you can scroll through the liked songs area again. Terrible app. I really want to like this app but I simply can’t recommend it. As soon as I am able to get my songs back I will be canceling my subscription and moving to Apple Music.