Contact Amazon Music Support

by Floody85

I am currently subscribed to the unlimited and will be done with it for good after June is over. Short version; of you have prime then it’s included, great. Otherwise save your money.

I like to listen to stations as it gives me a better variety; first off the variety of similar artists was soo off pace for the first few days I was pressing thumbs down more than I was anything else. These were stations I created and couldn’t believe there were algorithms out there saying they were similar artists, furthermore it would continually throw the same artists I thumbed down MULTIPLE Times in there with different songs that weren’t any better. Secondly and possibly even more frustrating is that when I paused a song and then would go to press play on that song 5-10 minutes later I would just get the “loading song” description and that’s it. I would then need to skip or push to the next song ,then press play again in order for it to start playing music. Lastly if I searched an artist and then created a station off of that artist I would notice that if paused that station and then resumed within 5-10 minutes it wouldn’t resume on the station it would resume on most previously searched artist.. free pandora is a better choice than the current state

by JenkinsJ

I wish I could give this app a better rating but I just can’t. It barely works with CarPlay. I have a 2019 Honda and trying to use the interface through CarPlay is frustrating. I’ll try to queue up music I’ve listened to before using the interface and some songs play. Some don’t. I have to use the app to make the song play. Trying to find songs I want to play is frustrating. The only option on CarPlay is to scroll through every song or album on my songs until I find the one I want. Search feature? Apple Music gives me a way to at least get to the first letter. Recently played is hit or miss. Many times, songs I listened to in the car yesterday are missing from recently played. I’ll be listening to music and all of sudden the bass just disappears and I’m hearing the tweeters and possibly the midrange with no base. The only way I have found to fix this is to unplug it from CarPlay and then plug it back in. Most times that works but sometimes it doesn’t. It only resets after the car has been turned off and restarted. I tried reinstalling the app and reinstalling it but that hasn’t fixed the problems. Really not sure why this app is so bad. I think you can do better.

by Coverbird

This app is frustrating. If I put an album an my music and download it then it will still stream it unless I make a playlist and put those tracks in a playlist. So: add album to my music, effectively a playlist. But then I have to make a playlist, name it after the album, add the tracks from my music to match the album in the playlist, then download them. That’s redundant and such a waste of time. Also, the app constantly freezes on several different devices. When driving I have to fight with it for 5 minutes to get it to play music. Some great updates because it never used to be like this.

Edit: It seems since switching to iOS 15 that it has not been working. Constantly CarPlay with the Music app says cannot connect, try again. When data was turned on for my app it chewed through all my data because it played ‘online’ playlists and streamed the music despite it being downloaded to my device. I have to enable offline mode to get anything to play (still starting the songs from my phone) and certain playlists don’t show up even though I downloaded them all.

I have closed my account and switched to Apple Music. No problems there.