Use the Amazon Alexa App to set up your Alexa-enabled devices, listen to music, create shopping lists, get news updates, and much more. The more you use Alexa, the more she adapts to your voice, vocabulary, and personal preferences.
Listed below are our top recommendations on how to get in contact with Amazon Alexa. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Amazon Alexa. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
This app is becoming more glitchy and unreliable by the day. The List feature that I mostly use for creating shopping lists is becoming unusable. I want to be able to see my list easy when I’m in the store. However, more often then not, I can’t get the App to open a list or if I do get one to open, then the App stops working and I can’t navigate back to another shopping list. Many times the Alexa app will not even open for me if I’m in a store. I still have cell service and connectivity but no Alexa. I have had to uninstall and reinstall and it still is buggy or non-responsive. As for the folks trying to state that the App issues are user error, that’s ridiculous. Perhaps you are not using the App feature I’m using. Perhaps you don’t understand what we are saying fully. Why do you feel the need to defend Alexa so personally? Trust me, this thing needs an overhaul. Also, when I delete an item from a list, I shouldn’t have to hit the button multiple time to get it to disappear. It used to work differently and developers made changes that require more clicks now. Alexa please work and if u do work correctly, please work smarter!
Too slow and old setup
I have never written an app review before but after Leningrad my alexa device for more than a year, I have simply run out of patience.
The app is a big roadblock in my use of the device. It is too slow compared to other apps. And NO it is not my network or the million other excuses that is usually thrown at you. Bottom-line is that they need to make a better app.
Also the setup in the app is too simple and is limiting the user experience tremendously. It is like they never consulted anyone with expertise in user-friendliness for real people. If they did - they got ripped off.
Given the share of the market that Alexa devices are currently covering, to have a good app accompanying the devices should be paramount. Clearly not a priority for them - why? Why not be ahead in the game with the app side of things too?
If I had known how useless and slow this app was I would have opted for google home. I never recommend anyone getting Alexa devices simply because they do not prioritize the user-side of things. This app is a testimony to that fact. Even if the app was not so incredibly slow, the interface would still be far far behind other apps.
No way to connect
I hesitate to give this app any stars, because I don’t know what’s going wrong. I recently replaced the router, now there is a new password, but I can’t get my Echo Spot to connect to Wi-Fi. At all. It wasn’t hard at all the first time, but changing the router password seems to have thrown it for a loop.
The instructions say to go to Settings, and then scroll down to Wi-Fi, but there is no Wi-Fi option in Settings. I tried to Add Device, which directed me to Manual Setup. In Manual Setup, there is no option for a Spot, specifically, so the instructions don’t correlate. There is no orange ring, there is no sign the app senses the Spot at all, or vice versa. I hold the button down on the Spot, and all it does is turn the thing off. I’ve turned everything off, and then back on, I’ve even deleted the app and reloaded it, I’ve reset the Spot. I’m out of options. Pity. I liked the little thing. Like I said, I hate to rate the app if the problem is actually me, and something I’m missing. But the app is not really what I’d call user-friendly either.
Have a Problem with Amazon Alexa? Report Issue
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Why should I report an Issue with Amazon Alexa?
Pulling issues faced by users like you is a good way to draw attention of Amazon Alexa to your problem using the strength of crowds.
We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
If you are a Amazon Alexa customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Amazon Alexa.