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Let’s imagine you open a restaurant. You need to hire cooks, waiters, etc in order for the restaurant to be successful. Someone to take the orders, someone to cook the food, someone to deliver the orders and someone to manager it all. Pretty simple business plan. Now let’s enter Mediacom. Their business plan got lost in translation somewhere along the way. You would want someone to handle the customers and someone to service the product, once again, fairly simple business plan, right? No. Mediacom has done the route of hiring cold callers and snobs as their customer service and what seems to be HAM radio techs for their service installers. When I say the last 8 years of Mediacom has been a nightmare, I mean it in every sense of the phrase. I would rather pull my own teeth out then to have to call and talk to these people, and if a technician is needed, you might as well plan for 3 visits because it is NOT going to get done in the first one. One more thing you can absolutely rely on… they will sell you something and give you something much less and completely different, and then raise your price every 3 months. This company disgusts me.

The app use to be a great tool in getting my issues taken care of. I could pay my bill, chat with service or get an actual phone number to contact mediacom. My payments were instant and if I had been disconnected my service was up in seconds. Then the calls started going overseas, payments stopped going through and foreigners were telling me yes my payments went through but ai needed to pay a special $2 service fee for immediate reconnection. My speeds were throttled down daily from my 100Gb service into single digits and no one would help. Now the text feature does not work the call feature is for call backs only ( that never call) and absolutely no support available. I had to search forums on the internet to connect to a live body and at least they were in the US. They claim there is no fee and it was never instant but We know better. They say they will connect you but yet here we are hours later, no service, no support and a worthless app that only takes payments and provides no service!

I have used Mediacom for about 3 years now. Originally my bill for basic service was about $60/month. After 1 year they changed my service to $94/month. I called to complain because basic internet shouldn’t cost me this much. Mediacom told me that if I decided to agree to a contract with them, my bill would be $20 less per month until my contract was up. I decided to go with this option. 1 year after my 2 year contract with Mediacom my bill went back to $94/month. When I called to see why my bill went up, a representative told me that the contract states that after 1 year my bill will go back to original price and I am liable to pay the remainder of my contract, and if I were to terminate I would be charged $10 per month for each remaining month I owe on the contract. I was NEVER told this when I decided to take the 2 year contract. So in order to get out of my current contract I will need to pay an additional $120. Please do not use Mediacom unless you have no other choice in your area. Mediacom is a JOKE.