Contact My Sprint Support

If I could give it negative stars I would. I leased 4 phones from sprint... one of them came out defective. I had to pay for a new phone AGAIN! And they didn’t even refund me back my money completely. I had the service no more than 15 days because the service was just so terrible! I would disconnect from the WiFi of my home and it wouldn’t let listen to music or do anything. My iPhone messages were coming out green and not even sending. I decided to deactivate the lines and return the phones. Sprint made me drive all the way to the place where I bought them(3 hours away from where I live!!) just to return them. I get to the corporate store by brickyard in Chicago and they won’t let me return them or cancel my line without having the headphones and chargers. I went to another sprint store nearby and they gladly took them. They told me to call customer support to cancel the lines and customer support told me to tell the sprint store to cancel the lines. It was very frustrating. I ended up FINALLY being able to cancel the lines and return the phones. I paid 944 dollars to start the service and for the phones. I got back 300 dollars. TERRIBLE! Don’t get Sprint!!! They will do everything in their hands to not let you deactivate your account!!!!

I am only being very honest in saying that yes, I did have my bill extended twice now (due to transitioning of jobs to which I explained to customer service, twice I might add. The last customer service agent I spoke with on I believe the 23rd of November was extremely empathetic and kind and told me “If you need to extend your bill (again,) ma’am, feel free to call our office by December 3rd and we will be happy to assist you because I understand your situation fully.” I thanked him immensely, and he said “God bless and have a wonderful rest of your day.” However, today I contacted sprint and told them again, my situation and that I would pay both bills once I get paid on my pay date.. Which is next week. Both woman whom I spoke with, we’re not at all helpful, mindful, kind, etc. Everyone has trials and errors. I’m a single parent that has to have communication (via phone,) incase of an emergency, and I was simply not only doing what the guy before had told me to do, but was hoping would give me a chance so I’m not deeper in the whole, and to be kind and courteous to their customers. Now, I do not know what to do, etc. I have had nothing but great experiences with Sprint as a loyal customer, until now....

When I re-signed up for sprint I was looking to lower my bill. After going to the sprint store in Fitchburg mass. I was doing so. When signing up for renewal I was asked by The store associate if I was interested in a free hotspot. I replied absolutely free and the associate said yes. He just had to add another number to make that happen. So I agreed and upon getting my first bill I noticed my bill was $30 higher then quoted and when I called to dispute the charges Sprint said that I signed up for a hotspot and that was it $30 charge. I then explained to sprint that my hotspot was told to me that it was free. Then Sprint told me that I signed for it and was responsible for the charge. I’ve tried several times to dispute this and it’s been over one year. If you look at my bill I never activated the hot spot. So unless I get credited for my year plus of being charged and not using that service my next alternative is to go about it with legal action. My fiancé and her daughter were there at the time to witness The whole transaction. We’ll see how this review is handled. If I haven’t heard back by Wednesday you leave me no choice but legal action. This has been way overdue and drawn out without any results. Thank you, Bill nadeau.