Contact Amazon Key Support
Company Name: AMZN Mobile LLC
About: Add convenience, control and peace of mind to your life from anywhere, anytime
with Amazon Key. Key is smart home system that works with your home and garage
to bring you closer to what matters the most in life.
Amazon Key Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of AMZN Mobile LLC
Verified email ✔✔
E-Mail: key-by-amazon-app-feedback@amazon.com
Website: 🌍 Visit Amazon Key Website
Privacy Policy: https://www.amazon.com/gp/help/customer/display.html?nodeId=468496
Developer: Amazon Mobile LLC
3 Most reported problems 😔💔
No customer support and drivers don’t deliver consistently
by Asiarulesu
I’ve selected the last 6 or so deliveries to be completed using the Key delivery method where the driver should be dropping the package off inside my garage which happens to be in the back of my home. Inevitably, I see the drivers just drive to the front of my house and walk to my front porch and just report that Key wasn’t working properly. There have been times where I’ve purposefully left the garage door open and they don’t even pretend to check.
Upon researching how to file a complaint on the website, the instructions just direct you to reach out to customer support via the Key app, which conveniently is a blank screen right now.
As someone else put it, it’s a great idea but it’s only as good as the delivery drivers who honor it.
App is only as good as the drivers
by Willford91
This is a great concept. But the concept only works if drivers are willing to take an extra 30 seconds to actually use the feature. Out of 10 “Key” deliveries, maybe 1 will actually be delivered via Key. Drivers must view it as a hassle and simply bypass it by marking that they couldn’t use the feature when they don’t even try. Much easier to just run them to the unprotected porch and run back to their van. On top of these issues, the Key support team is useless. They simply apologize and offer no further support or remuneration for your time and expense investing in this tool. Proceed at your own risk.
big security issues
by Spamtastique
the app seemed promising. although this just happened.
an item was delivered into the garage, yet the key app said it was delivered to my doorstep. there were no notifications about my garage door being opened and closed by the driver. this is a huge security issue. i only saw the item inside the garage - and my security camera saw the garage door open and close. these are the only ways i knew someone had been in the garage. i’m extremely unhappy about this.
why should the key app tell me all about when we open/close our garage - yet when, more importantly, a delivery person has accessed the garage it tells you NOTHING.
Have a Problem with Amazon Key? Report Issue
Why should I report an Issue with Amazon Key?
- Pulling issues faced by users like you is a good way to draw attention of Amazon Key to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Amazon Key customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Amazon Key.
