Contact Amazon Key Support

I’ve selected the last 6 or so deliveries to be completed using the Key delivery method where the driver should be dropping the package off inside my garage which happens to be in the back of my home. Inevitably, I see the drivers just drive to the front of my house and walk to my front porch and just report that Key wasn’t working properly. There have been times where I’ve purposefully left the garage door open and they don’t even pretend to check. Upon researching how to file a complaint on the website, the instructions just direct you to reach out to customer support via the Key app, which conveniently is a blank screen right now. As someone else put it, it’s a great idea but it’s only as good as the delivery drivers who honor it.

This is a great concept. But the concept only works if drivers are willing to take an extra 30 seconds to actually use the feature. Out of 10 “Key” deliveries, maybe 1 will actually be delivered via Key. Drivers must view it as a hassle and simply bypass it by marking that they couldn’t use the feature when they don’t even try. Much easier to just run them to the unprotected porch and run back to their van. On top of these issues, the Key support team is useless. They simply apologize and offer no further support or remuneration for your time and expense investing in this tool. Proceed at your own risk.

the app seemed promising. although this just happened. an item was delivered into the garage, yet the key app said it was delivered to my doorstep. there were no notifications about my garage door being opened and closed by the driver. this is a huge security issue. i only saw the item inside the garage - and my security camera saw the garage door open and close. these are the only ways i knew someone had been in the garage. i’m extremely unhappy about this. why should the key app tell me all about when we open/close our garage - yet when, more importantly, a delivery person has accessed the garage it tells you NOTHING.