The MediacomConnect MobileCare app is the next generation in customer service
giving you the freedom to access your account whenever and wherever without ever
having to make a phone call. With just one click you can view your bill, check
for outages, troubleshoot and so much more! Chec...
After Hours stinks and needs work
I get it that you don’t have people to answer phones and chat 24 hours a day. However, if I go into this app to troubleshoot a problem and it results in me needing to talk with someone and request a callback, maybe you should just stop right there and say, “sorry, no one is available at this time, please come back at such and such time.” No, instead, it proceeds to ask you to request a time to talk, ask you what is wrong, ask for number, and then a message as to what the issue is. That would be great, except....sorry, please come back during such and such time as no one is available. Ok, so next I try to request a callback thinking surely, I can leave a message and they will call me back when someone is available. So again, tell them what is wrong, leave my number and a message as to the problem....NOPE! Sorry, need to contact us during such and such time. So finally, I result to leaving an email. By this time, I am so ticked off, that I am just plain rude on my message and just tell you to call me. Did anyone run through these steps during a beta test?!?! Come on! It’s 2018, you could fix this real easy by just allowing it to leave a message and allow it it call have you call us back the next day and maybe even at a specific time range. Holy Crap! What an idea!! You guys wonder why so many people cut the cord....
Mediacom gets worse not better!
The app use to be a great tool in getting my issues taken care of. I could pay my bill, chat with service or get an actual phone number to contact mediacom. My payments were instant and if I had been disconnected my service was up in seconds. Then the calls started going overseas, payments stopped going through and foreigners were telling me yes my payments went through but ai needed to pay a special $2 service fee for immediate reconnection. My speeds were throttled down daily from my 100Gb service into single digits and no one would help. Now the text feature does not work the call feature is for call backs only ( that never call) and absolutely no support available. I had to search forums on the internet to connect to a live body and at least they were in the US. They claim there is no fee and it was never instant but We know better. They say they will connect you but yet here we are hours later, no service, no support and a worthless app that only takes payments and provides no service!
Version 3.2.23 update is dumb
The app ui looks bright and fresh, but navigation is NOT improved upon. Biggest main use people have for this app is to check their usage level because of mediacom’s data caps. They made the look smaller, put in a new line-graph format vs the old bar graph (that showed previous months usage) which doesn’t make sense (since it compares previous months usages with your usage of literally today; which goes a bit like this: Jan-243gb , Feb-237gb, Mar-6gb...”um, it only Feb 20th...why are you line graphing incomplete billing cycles in real-time?!”) and they gave you less up front info that was clear and simple. I hate people changing things for the sake of changing things. If you change something make it for the better; not just rearrange stuff and change fonts and colors. It gets annoying. ALSO...your pw used to be able to be saved, but now you have to type it in each time you want to login...so they are actually giving you less functionality with the latest iteration.
Good app & easy to use. However, on the current usage page, I wish it would tell us the date your data allowance starts over. Currently it only says (for example): “data renews in 3 days”. That isn’t very helpful, because when you check your bill it actually starts over on the 4th day. (Depends on day you are actually looking at it.) I always end up having to open the pdf of my last billing to check the date that actually starts my new month of data. Another issue is the graph showing usage over time. It says it’s showing the last 4 months of usage. Not true! It’s showing the previous 3 months plus the current month. Also wish the print were a larger font. Fix these issues & would be 5 stars.
Hard to manage.
I was late on my payment because I forgot my password. When I made numerous attempts to reset it I ran into a problem no matter which way I tried. I got a new phone so I couldn’t just fingerprint scan (I know first world problems) and I couldn’t remember which email I used. Looked up “Mediacom” in my emails, and the email that had emails from mediacom wasn’t the same one that’s linked to my account. Once I figured that out I could finally get them to send me an email to reset password. HOWEVER, once I put in my new password I got an error saying that the email the account was “assigned” to was “null” (it didn’t exist). So I couldn’t reset my password but i did manage to remember what my password was in the first place out of pure frustration. They need to refresh their email/username/account fiasco I had to deal with. Make it less difficult to log in.
Completely worthless App if there ever were one! If this App worked even 50% of the time I wouldn’t complain. I guess shame on me for hanging in and trying. If the definition of insanity is to repeat the same process expecting a different result then I’m completely nuts I guess. And to think now Mediacom wants us to stop getting paper bills so we can all “Go Green”! Oh brother, can you imagine? The App doesn’t work, the email is sketchy at best and now you don’t want to mail me a bill and trust your system. Uhhh, no. I was told my system must be old and antiquated. Not so much. All new stuff and it still won’t work. The old way of thumb print password never did work. Ever. My fault? Hmmm, well every other App worked. Now, Face ID doesn’t work. Hmmm, same face everyday. Every other App still knows me. What can I say? I guess I am crazy expecting a different result.
No longer user friendly
UPDATE: Received notification of font problems and payment selections were updated. App working correctly again. Thank you to Developers for modifications to app, now I can view and pay bills with less stress. 😊 Payment options, view bill or payment history, and select payment method ARE NOT WORKING! Login is working correctly and hitting Continue to actually pay bill are the ONLY THINGS WORKING! I can't select which payment method I want, can't even view which ones I have setup. What happened??? Font on first page is waaaaaaaay too light and too small to read!! WHY would a developer create something like this??? Horrible!
Forgets sign on info after update
Once you can get into the app, it’s actually pretty good; easy to navigate and take care of basic functions, which is all I want out of it. However - if you have a Mediacom account, you know how frustrating it is to log in via their website (which email address do I use here, my actual one or the one they assigned me? etc) which was the entire reason I got the app. Well, every time they update the app or I update iOS, the d*** thing forgets my login information behind my Touch ID. Every time. And it’s only this app that I have this problem with. And then it won’t take my password when I type it in, even though I know it’s right, so I have to go through the 7th layer of hell known as resetting your Mediacom password. Just typing this review is raising my blood pressure.
I DO NOT LIKE THE APP.
Every month when I sit down to pay bills, I have forgotten that this app is “labor intensive”, in that it does not retain my address or billing information. So what should take 30 seconds, takes several minutes. I have to find my purse, dig out my card and enter the information manually. Out of all the apps I use to pay bills, this is the one I am most disappointed in. I was very satisfied with the previous version. It was user friendly. I could access my account, pay my bill, and do it all in seconds. This one, not so much. In fact, not at all. The next time you work on it, I would appreciate you making it more like the old app. I have been told that it would be easier if I access Mediacom via my home computer and their home page. No. That is not easier. Not for me.
Great app- but access can be difficult
This app def is in the right direction. Clean, neat and simple. That being said, the UN/PW entry is flawed. The UN was set to a Mediacom email address, which I had never used and obviously forgot over time. Trying to get it reset didn’t work until I got a rep to plow through it. The PIN is on a bill, not a memorized number, and the associated phone nor account number gets you nowhere- so did the security question. If they could get this easier or simply linked to the AC#/Phone/Current Email, then it would probably work perfectly. The fingerprint part works great once it’s accessed and turned on. Btw- the “nickname” function to submit a review is not working well either.
Wasted space on my iPhone 😕
Like that the app allows me to log on with fingerprint I cannot set up payments to come out on a later date. It takes me to the main website. If I wanted to do all this online I would’ve just used the laptop. And I did since it has all my information saved. So basically this app is a waste of space. I don’t usually use the app for anything else. Checking the usage, we have such a high amount of data that I never worry about going over. And I don’t have cable since streaming is cheap and is what works for me and my family.
Works fine, but auto pay needs fixed
Being able to troubleshoot from the app has helped a handful of times and being able to see how much data you have is great. However, auto pay has been inconsistent. Some times it will pay right on time, other times, even when I have the money in my account, it will not charge causing me to have to pay for a late fee I shouldn’t have to pay for. Even when fiddling with the setting it still just decides not to charge sometimes. This would be a 5 star app for what it’s worth and Mediacom for the most part has been the best internet service I’ve ever had, but being screwed over every once in a while really brings the whole thing down.
Our balance is always reflected wrong and when we call, one agent always says something different than the other. We have always made our regular payment every month but somehow we have a past due balance. When we call they say we’re current but balance reflects otherwise then we’ll get letters about past due balance, call and we’ll be fine. You can’t delete old bank account on the app and you don’t get a screen to look over your payment before finalizing, thus, I have made two payments with an old bank account since you can’t delete old ones and it automatically defaults to the old account every time. We have considered switching internet companies because we’ve had so many issues with monthly payments.
Mediacom is the worst company and the only reason I have them is because there is no other options for my area... they should not be used if there are other options... not only does my bill increase every few months and they say that’s apart of the plan I’m on when I pay month to month with no contract. On top of that the internet works about 50 percent of the time and they will not refund money for the long periods of no internet. I complain very rarely and have no complaints about every other company that I need in my life such as trash and electric but mediacom should be avoided if at all possible. There customer service is trash as well. They do not treat a customer like someone they would want to keep. Probably because they know I have no other options
I love this app! Easy to use and navigate. Paying bills has never been easier. I can pull up current and past bills with ease, check internet usage, report a problem or even schedule an appointment if necessary. No need to hunt for my credit card when I use this app it stores all my information. Actually I have several accounts stored for my payment methods. All I have to do is choose the one I want to use. The initial sign up and loading of payment methods takes a little bit of time but well worth it! 👍🏼
Yes. MediacomConnect is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 4,938 User Reviews sourced from the Appstore and the appstore cumulative rating of 3.4/5 . Justuseapp Safety Score for MediacomConnect Is 22.4/100.
Yes. MediacomConnect is legit, but not 100% legit to us. This conclusion was arrived at by running over 4,938 MediacomConnect User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for MediacomConnect Is 22.4/100.
MediacomConnect works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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