Oticon ON Reviews

by Sunsetryder

In spite of app updates Oticon still has not addressed the problem of the volume returning to the highest level if you receive a notification. If you don’t mind someone screaming in your ears go for it. My wife & I will not be repeat Oticon customers.

After working with Oticon Customer Support, they confirmed my rating. The only way you can avoid getting blasted is to turn off Notifications within the iPhone settings. Oticon is not willing to address the problem within the Oticon app. If you are considering purchasing the TV adapter Buyer Beware!

by TacoMedic

OticonON worked for the first 2-3 days after getting the aids, but won’t work anymore. To be clear, the aids themselves still work perfectly and iPhone settings still work, but OticonON doesn’t.

I’ve tried everything to include, deleting and redownloading OticonON , repairing the hearing aids, etc, but OticonON just will not let work. My Oticon More 1s are connected to my iPhone via Bluetooth and all Bluetooth settings work, however, OticonON is still telling me that I need to pair them.

To make it even more frustrating, OticonON can literally find my hearing aids location at any time, so it clearly DOES connect to my hearing aids. However, I have not been able to change the volume, check battery, etc, since the first few days.

Side note: The fact that I couldn’t create an account via OticonON if I disagreed to you guys sending me emails is unbelievably scummy. I was only able to create an account after pressing accept to you sending me emails.

These hearing aids cost THOUSANDS and yet OticonON doesn’t work outside of location finding and you can’t have an account without agreeing to marketing spam.

Honestly unbelievable.

by Chuck Kemp

I have completely stopped using this useless app

I am a troubleshooter and have been trying to understand the issues with having my More1 aids paired and connected to both the iPhone and iPad and I have found it! The problem is this Oticon ON app. If I don’t have the ON app I can have my aids connected to both the iPhone and iPad and I also have the Apple Watch, I can change programs and volume from any of the three devices without any issues. I can connect to the TV adapter without any issues and still be connected to the iPhone and iPad and watch. The second I introduce the ON app to the mix on either the iPhone or iPad the aids go nuts. I love my More1 aids and there are times I need OticonON to be able to enable the MoreSoundBoost so I am learning to only use OticonON when away from my iPad and or TV adapter.

by IPhone 4S Not Compatible

Was waiting and hoping app update would fix issue of aids constantly disconnecting from OticonON . It’s actually WORSE. I’m constantly having to toggle Bluetooth off/on, unpair/repair the aids, etc. aids also randomly turn off and on , mostly when streaming from TV adapter. I have latest iOS version and aids were replaced by Oticon in June so it’s not the aids. I don’t have aids connected to iPads or any other devices. Still very disappointed

**so why is response from a year ago about firmware? Are you actually reading these reviews Oticon? Also not sure why my name doesn’t show up on review? Something about iPhone 4s not compatible? I don’t even have an iPhone 4s.

by Greenmg53

I recently updated my iPhone 13 to the updated iPhone App, as suggested by Apple iPhone creator. I can not use my iPhone any more to adjust my volume, or use the Oticon App find my hearing aids feature. I have deleted the Oticon Open App as suggested, then turned off my iPhone, then reinstalled the Oticon Open App, ALL to no avail. I still do not have the much used Oticon sliders bars to adjust my Oticon Hearing Aids. This happened once before about 4 years ago, and when I Nextel did an iPhone recommended update, I was able to use the Oticon Open again. Could Oticon PLEASE UPDATE THEIR APP TO KEEP UP WITH THE IPHONE UPDATES. Thank you Oticon, my Hearing Aid Specialist tells me Oticon is the best Hearing Aid for my hearing loss.

by Javier Rover

I’ve used OticonON for years with above average results for years. Now I’m having lot’s of problems. 1) the aids disconnect and turnoff inadvertently without an apparent reason; they mute and unmute unpredictability requiring an app restart and restarting the aids; the aids start inadvertently squelching and switching back and forth between both channels requiring a reset. Just crazy stuff. I’ve avoided saying anything thinking you would make adjustments to no avail it’s still happening even twice today. Please get this fixed.

by FenFamWill

After the new iOS update, OticonON no longer recognizes that the hearing aids are paired. The phone is paired and I can make some adjustments through the Settings function, but OticonON is stuck in Demo mode.

While your at it in fixing this, how about giving us more control on our hearing aid capabilities. My sister’s app for her hearing aid allow her to customize her external sounds with a graphic equalizer and directional filters. My old Starky hearing aid allowed for this as well. The Speech in Noise mode on OticonON actually makes it worse to hear a woman’s voice in a crowded room and my wife is getting very frustrated. Wants me to ask the VA to revert to the old Starky pair.

by M45_rl

Rather fragile. Works great for a day two and then volume starts sliding up and down uncontrollably. Listening modes change unexpectedly also. The fix is to reboot your iPhone, which works for a day or two. They also suggested I unpair the hearing with OticonON and then pair again. Unfortunately the instructions they gave to do this make no sense. Still trying to figure it out. $1500 out of pocket plus the thousands my insurance paid you’d think they could do better. DO NOT download OticonON to more than one device (ie. iPhone and iPad, that really screws things up as they seem to compete. I am disappointed, however product support has been very attentive and sincere in their efforts to assist.

by Slimfast521

I appreciate that there is an app to control my streamer and hearing aids. I really like the streaming equalizer and hope that a similar option will be made available to temporarily adjust the frequencies in different listening situations where I could try different settings to hear better. And of course those settings could easily be reset through a button or when the hearing aid reboot.
Also, the seems to be a problem with my streamer and hearing aids rebooting which I understand does so mainly with iPhones. Please fix the issue. It is annoying withe the constant rebooting of both.
Thanks Paul

by BWLevy

I recently upgraded my iOS and, as noted by Oticon, had some issues with the sound control when I would increase or decrease volume. I would also occasionally loose sound in one device when I turned my head. I updated OticonON but then my phone screen showed the message that there was no connection. I turned off wi-if, turned Bluetooth off and on, still no success. I reinstalled OticonON . No good. Finally, I simply shut down my phone, then restarted it. That seems to have cured the connectivity issues and I hope it cures the original issues.

by 8INFR

OticonON used to be flawless, always connecting to my Apple Xs phone. Then Apple upgraded the iOS, and I’ve had nothing but trouble every since! Seems I have to manually connect for each phone call, and then at least one aid doesn’t connect successfully. I work, and heavily depend on this throughout the day. Im an IT guy, and keep things updated. I bought the newest, high end Oticon aids, based on my experience of my last pair. Im thinking of using them (they are in a drawer) to see if it’s aid model related …. Very frustrated!

by Olmtoo

OticonON was working sufficiently well before your last update. Now it refuses to “pick up” or reconnect with the remote tv adapter which connect my hearing aids to the tv after long pause in the program or stream. It continues to display that another issue is preventing your connection. Afte taking the batteries out of the aids and reinstalling them the issue is resolved. As you might imagine this has become quite tedious!!!

by Bowdeaux

I really like OticonON and use it several times daily. Tech Support is fantastic - especially Tishi)!

I too have experienced the random mute/unmute and random volume changes, etc. when both my iPhone and iPad are connected. I frequently switch back and forth between my phone/pad and it’s a PIA to remember to keep turning off Bluetooth each time I switch. Also, it would be really helpful if Oticon would inform users upfront rather than each who experience it have to do back and forth with Tech Support to determine the solution.

I also would like to have the streaming fine tuning capability on my Opn’s.

by Shoprat008

I’ve been using OticonON for at least three years and really the only reason I gave a four star rating instead of five star isn’t Oticon’s fault. I gave the four star because of Apple’s updates. I use OticonON from the time I get up until I remove my hearing aids at night. I use OticonON to raise and lower my input volume and to switch between tv mode to normal mode and I also use the mute in OticonON for loud situations, like mowing the yard, makes my hearing aids like ear plugs. And what I also like very well is Oticon’s great customer support.
Thank you Oticon

by Kiwigal1

So grateful to have my Oticon hearing aids. I have mild hearing loss, so these hearing aids have really boosted my self-confidence in social situations.
My only problem is when I become separated from my iphone and it rings — my husband can answer and speak to the caller, but is unable to hear the response (relayed into my hearing aids); while I can hear the caller, but am unable to respond to the caller. Very confusing for the caller.
Excellent and speedy support from Oticon peeps via email. 😊
Kiwigal1

by Ted Heise

OticonON is one of the best on my iPhone. It’s intuitive, and provides an amazing degree of control over my More 1 devices.

When I switched to a new phone, the audio streaming did not work consistently until I figured out the devices needed to be unpaired from the old phone. Once done, everything just worked.

I couldn’t be more satisfied!

by Bob Widxxx

Been wearing hearing age for 40 years. These are the best in the business. I Donely are they durable and powerful, an airplane can fly overhead and I can turn around and spot it because these aids make it possible. The Bluetooth function is used every time I look at my phone. Crystal clear and still able to hear surrounding sounds. I highly recommend Oticon hearing aids and OticonON.

by Annnonmartin

The Oticon ON app greatly enhances the experience of having hearing aids. The “FIND MY HEARING AIDS” feature is terrific as is the “MoreSound Booster” to cut down on background noise when you are in a conversation with several people. I also really like the ‘microphone’ feature where you can put your iPhone at a distance from you and it works as a microphone, making it easier to hear a conversation at a distance.

by RayRichJr

I have had my Octicon hearing aids for over a year. They have literally changed my life. My one regret is that I had not gotten them sooner.

Regarding OticonON , though, I appreciate the simple design/layout and the ease of operation. Many of the functions in OticonON can also be performed via iOS but OticonON acts like a shortcut and provides additional features, as well.

In closing, one recent issue I addressed through a review was answered by the developers. As it turned out, an iOS update was needed to squash the bug and restore the functionality I had grown accustomed to.

by Myrnacopeland

Myrna Copeland March 5, 5:40 GMT
I lost my hearing aid tonight and didn’t realize it until I went to take it off. I went into panic mode fearing that one of my three dogs would find it before I did. I looked all over the house. I really didn’t think I was going to find it and then it occurred to me to see if there were any apps that would find hearing aids. I typed in Otion And to my surprise, there was your app. I found my hearing aid about 15 inches from my dog who was sleeping facing away from it. I thanked my lucky stars and I’m thanking you. Great App!

by 5836

If I could give OticonON a negative 100 I would. I have oticon 1 s. OticonON doesn’t work. It loses conductivity with the hearing aid. I have to use two hearing aids to deal with my hearing loss. They worked real well with the old version of OticonON. OticonON can’t do any of the features the old version did. My hearing aids are updated with the new firmware. It should be able to control the hearing aids and keep connected. I also noted the missing microphone element. You make great hearing aids but without an app to control them it makes it hard to use and adjust them. I am very disappointed in your quality of workmanship on OticonON. I called your support number and they where less than helpful. Thank you for taking my money and giving me a poor app that can’t control my hearing aids. I also have the connect microphone this too has had it performance reduced due to OticonON ’s problems. What a shame. Please rethink your approach and fix it or start over. I need it work reliable and flawless with my hearing devices. Called Oticon customer service and they where no help. Too busy pushing everything on someone else. The hearing aids are great OticonON is a big disappointment. If they don’t work together how am I to receive maximum use and benefits of the hearing aids. Thank you for not caring about the people you sell too. Shame on you.

by Geo Go

After update I now have no connectivity to my hearing aids. I have followed all the steps, I am connected via my phone, Bluetooth is on, but OticonON doesn’t recognize. The old version was great and I enjoyed the functionally. New version just does not work and I now have no option other than manual adjustment of my aids.
Please, please bring back the prior version of OticonON (it works) and take the current version away until you can release it in working order.

by DLPass

Your latest BS you say you are going to continue to improve OticonON . Why don’t you stop that and give me back the version that worked. I have not been able to stay connected since the update in October. My audiologist sent the hearing instruments in to be reworked and the latest update of OticonON is no improvement. You took something that was helpful and worked flawlessly and ruined it. I will think long and hard before I purchase another pair of oticon instruments.

by RickyD920

Didn’t work at all after last major iOS update and app updated at same time. Since then after a few more iOS updates and app updated again the hearing aids now connect to my phone again buts that’s it. The only thing working in OticonON is the volume control only. Nothing else works, connection to IFTTT alerts doesn’t work, hearing fitness doesn’t work. I was contacted by oticon for more details a month ago. Nothing new. App still not working correctly.
I really miss the old previous version of OticonON that worked flawlessly.

by AstraKai

I’ve had my new hearing aids for 2 months now. In that time, I’ve grown to really enjoy what OticonON could do once paired with my aids. Being able to get alerts, listen to music, hear better when making calls - all really nice changes to my life.

Having said all that, there are some major problems. Lack of online support, updates to improve OticonON and its features, and frequently disconnects when changing batteries. Apple iOS recently updated, and now OticonON no longer works at 100%. I can no longer receive alerts to text messages, emails, weather updates. I can still hear when making calls and listen to music but that’s about it.

There needs to be a dedicated team to managing and improving OticonON . It’s frustrating that there’s a lack of communication between the company and its users.

by Big Ships

Two things work on OticonON. Volume control and find my hearing aids. The rest is a mess. Hearing fitness doesn't track your usage even remotely close to actual hours. Some of the screens shown in app advertisement such as adjusting base and treble sine wave does not exist for me. I miss being able to adjust hearing aids individually. Choosing between your programs makes absolutely no difference in perceptible hearing ( this may be an adjustment issue). Lack of any kind of depth in the instructions , for instance hearing health , even though phone is in same room do I have to open app and make sure im connected each time I put hearing aids on?

I hope you can make some improvements to OticonON soon. My opnS1 hearing aids are wonderful , I hope OticonON will someday reach the same level of quality and usefulness

by Dogolaca

Update: The rote response from the developer is an insult. I paid >$6K for the hearing aids in part based on marketing materials that touted the internet and phone capabilities. OticonON should have more than basic functionality.

The “speak text” feature in IFTTT is inconsistent.

OticonON needs bass/treble sliders like the ReSound app has had for years.

The Watch app needs separate left/right volume controls.

Pluses:
Apple Watch app convenient, if limited.
Battery level indicator useful

Minuses:
Sometimes need to turn off iPhone WiFi to reconnect.
No bass/treble controls.
Programs should be listed by names not just numbers.
IFTTT barely works.
Watch complication provides no info just a link to OticonON .

by Dood618

I liked the new interface. Easy to find what you wanted and to do what you wanted. The new volume level controls were a major improvement. Unfortunately, now in 2.0.1 you can no longer control each hearing aid independently. When you click the control it just pops up a box telling you to turn on independent control in IOS setting. I have always had that on and it worked great. Now, sadly a feature I used frequently just gives me a useless pop up. Hopefully next update will fix it.

by Dimando99

1) the new upgrade does not permit the choice of changing the volume independently (you have to go to the iOS setting/accessibility to do this). Now the only option is both aids on one volume control in the remote control.
2) there is still no option to change the hearing aid(s) Bluetooth to airplane mode on the iPhone/this app app nor an indication on its status. The airplane mode can only be changed via the hearing aid button.
3) It would be helpful to offer the option of which “voice status” to choose - indication of which mode (P1,P2...), and battery status. The voiced battery status is not wanted - but I can’t turn it off (I want the “voiced” general, T-coil....).

by WhoopdieDoo12

The 2.0.1 update seems to have fixed the connection issues for me. Much happier now.

I’ve had my hearing aids for just over a week now and OticonON is really making me question my decision to go with Oticon. When it works, it’s pretty slick, but at least half of the time, it says that one or both (usually both) of the hearing aids are disconnected. Meanwhile, I can see and control them just fine in the iOS control panel. Very frustrating. I hope the developers are able to get this fixed before my trial period runs out.

by RaysaDawn

I like the redesign and the Hearing Fitness program, but it takes a lot longer for my hearing aid to connect with this new update. It gets to 65% and then it’s just stuck there for awhile before it finally connects (if it does at all - sometimes I have to unpair my hearing aid from the phone and then I have to turn my hearing aid back on and off again before I can finally get a connection). Also, I’m not getting any of the IFTTT benefits I’m supposed to be able to connect to. Would love to see some more progress in these areas with the next update!

by Baloofffffffff

I just updated my phone to the current iOS and my apps are streaming to my aid but the notification sounds (text alerts, keyboard clicks, sent/received mail, etc) are not coming through. Plus the Bluetooth keeps trying to connect (cog spinning endlessly) yet in the Oticon section it says it is connected. It’s not a huge issue but it is very annoying.

by Mikeman46

I got my hearing aids on December 17th and loved the text notification coming directly to my hearing aids then two days later I put in my hearing get a text and it don’t get the notification. I find out my phone updated overnight and the notifications have been taken out with the update. That was something I really liked and now it’s gone I’m not happy.

by Zzziippyyy

Ok i have followed and read a ton of reviews on OticonON. There is one thing that i have not seen spoken about. If you install OticonON and try to bluetooth connect to it directly than your in for a world of hurt! After ios 11 you HAVE TO “FIRST” GO TO SETTINGS/ACCESSIBILITY/HEARING AIDS ON YOUR PHONE AND CONNECT YOUR Hearing aids directly to the phone! This is an Apple IOS change. After you have done that that open OticonON and it than bluetooth connect to your hearing aids. It is a 2 step process. First accessibility CONNECT and than after connected there ,open the Oticon app and connect in OticonON . What I am reading is people are trying to connect directly with OticonON . YOU CANT! Ios 11 and above does NOT work this way. People connect your Hearing aids thru the accessibility FUNCTION BUILT DIRECTLY INTO IOS FIRST “it will not work unless you do that first” than open OticonON and connect them there. Yes it takes a bit for them to connect every time but after they do OticonON functions properly. I hope this helps someone out. BE SURE THAT YOUR CONNECTED THRU ACCESSIBILITY FIRST!!!!!!!!!