Equate app not working? crashes or has problems?

Equate Status

Last Updated on 2024-10-14 by Equatex AG

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38 User reports:
App has problems

User reports 38

⚠️ Most reported problems ⚠️

33.3%

Not working

28.6%

Connection

11.9%

Crashes

9.5%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Equate Problems 😠👌🔥

- Trying to log on using face recognition sends you on an infinite loop

- Manual entry of credentials is now impossible

- Not possible to copy/paste pw in the corresponding field

- Fundamental design flaw with not being able to paste password into the password line

4 Reported Issues: 😵🆘🛟🚨📢

Jim

2024-10-20

Not accepting password

Jim

2024-10-20

Not accepting password

Bhawani Dass

2024-04-02

I'm getting error while updating address please help.

Candice Gaudon

2023-04-30

Showing 1-4 of 4

Have a Problem with EquateMobile? Report Issue

Common Equate Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Equate app on iOS and Android devices. Solve all Equate app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Equate iPhone Issues and Solutions

Equate iOS app crashes, not working, errors
Equate iOS app network issues
Equate on iOS has black/white screen

Equate Android App Issues and Solutions

Equate has errors/crashing/not working
Equate server network connectivity issues
Equate has black screen

Equate iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Equate app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Equate app crashes or not working on Iphone (iOS):

Close and restart the Equate app on iPhone
Update Equate app to the Latest Version for iOS
Uninstall and reinstall Equate iPhone app
Update your iPhone to the latest iOS version

Fix Equate on iPhone unable to connect to server/internet connection issues::

To resolve Equate network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Equate black/white screen (blank screen) on iPhone:

Follow the Equate iOS app troubleshooting guide Here →

Equate Android App Issues and Solutions

Fix Equate not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Equate app issues:

Force Stop the Equate App
1. On android, goto "Settings" » click Equate app. » click "Force Stop".

Update Equate to the latest version on PlayStore

Clear Equate App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Equate app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Equate.

Fix Equate unable to contact server/ Equate internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Equate » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Equate » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Equate on android.

Solve Equate black/white screens issue on Android:

Follow the Equate android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Equatex AG, developers of Equate.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Equate Website

Privacy Policy: http://www.equatex.com/legalinfo/privacy_en.html

Developer: Equatex, part of the Computershare Group

50% Contact Match

Developer: Equatex, part of the Computershare Group

E-Mail: [email protected]

Website: 🌍 Visit EquateAccess Website

About this app

EquateMobile is the companion app for EquatePlus, the equity compensation platform offered by Computershare and Equatex, part of the Computershare Group. Equate provides an easy-to-read overview of your equity compensation plan(s)’s value and performance, and a comprehensive overview of all relevant and plan-related events. Use the same user ID and password you use for the web application, EquatePlus. You can enter and manage trades, and access your elections, documents, statements and agreements. Download our app today and login immediately. If you need help, you can contact us 24/7 – phone numbers are available in Equate or through EquatePlus. • Your employer, or the company your equity compensation plan is with, must have authorized use of the mobile app as part of their agreement with Computershare or Equatex. • You have logged in to the web application, EquatePlus, and have a valid User ID and password.