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Company Name: Equatex AG
About: EquateMobile is the companion app for EquatePlus, the equity compensation
platform offered by Computershare and Equatex, part of the Computershare Group.
The app provides an easy-to-read overview of your equity compensation
plan(s)’s value and performance, and a comprehensive overview of all relevant
and plan-related events.
Equate Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with EquateMobile. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact EquateMobile. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Equatex AG
Read 3 Customer Service Reviews 😭😔💔
Incompetent
by Drowsycat
Is what the designers of this app are. Trying to log on using face recognition sends you on an infinite loop. Even old fashioned manual entry of credentials is now impossible. And as has been said by others, it’s not possible to copy/paste pw in the corresponding field. Even though the makers believe that the app supports this feature and are “surprised” it doesn’t work.
And no, this is not version 1.0, this is after yet another release that provides “minor bug fixes and improvements”.
Poorly designed
by Truluv1328
If I could give this app a negative rating, I would. I never actually write reviews for apps but the login experience on this one drove me to it. You aren’t able to paste your password into the password line and if you are switching between apps to look up your password in order to type it in the app, it erases everything you previously typed. You essentially have to memorize your password or write it down. Fundamental design flaw.
So badly design, I just wonder anyone really test it
by Pinyin2000
I have probably the worst experience with this app among all apps.
First, fingerprint login only works for a short period of time after you login with password and enable it. After who knows sometime, it no longer works. Definitely not last to the second day!
And then there is a task to add my private email. Just cannot find any where to add it! It shows “more detail” and click it brings you to a page. The page has a “here” link supposedly to take you to where to add it, instead, it brings you back to he “task”!
What a dreadful nightmare! If not my company is using it, I will never choose this service. I could give it a negative 5 if I was allowed to. Forgive me!
Have a Problem with EquateMobile? Report Issue
Why should I report an Issue with EquateMobile?
- Pulling issues faced by users like you is a good way to draw attention of EquateMobile to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a EquateMobile customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using EquateMobile.
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