Virgin Hotels Status
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problems reported in the last 24 hours
Summary of Virgin Hotels Problems 😠👌🔥
- Cannot control thermostat through the app as advertised.
- Inconsistent performance since launch.
- App crashes when attempting identity verification.
- Difficult to find how to order room service.
- App crashes during facial recognition and no way to log out.
- ID verification process is frustrating and doesn't work.
- Virtual check-in didn't work and TV in room didn't sync with app.
- App is useless for communicating with front desk.
- Reservations don't pull in correctly and no option to modify or cancel existing reservations.
7 Reported Issues: 😵🆘🛟🚨📢
I sign in then as soon I can’t do anything and all they comes up is Richard Branson saying well hello there this is not quite the way I imagined we’d meet.
App does not work
I made a reservation through the app, and I worked fine. I downloaded my drivers license and after I entered my license,every time I try to log in I enter my email and password and it goes to a picture of Sir Richard in bed and I can’t do anything on the app. What should I do? I downloaded the app for mobile check in.
App will not allow me to register. Registration Failed message repeatedly
App not working
I get an error signing up on Virgin Hotels app. Error is RegistrationScreen.registrationFailed
Hi 👋 How do I add an already made reservation, to the virgin hotel app , which I downloaded after reservation made Thanking you Jacky
Have a Problem with Virgin Hotels - Lucy? Report Issue
Common Virgin Hotels Problems & Solutions. Troubleshooting Guide
Complete guide to troubleshoot Virgin Hotels app on iOS and Android devices. Solve all Virgin Hotels app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Virgin Hotels, developers of Virgin Hotels.
Now when you join Virgin Hotels loyalty & preferences program The Know, not only do you get a personalized stay, upgrades, and member only room rates, you now have exclusive access to our app Lucy. That means Room Upgrades, special Member Room Rates, Dining Offers and exclusive Events in Commons Club when you book directly with Virgin Hotels. Lucy brings a new level of comfort and control to the hotel experience – only at Virgin Hotels. Not a problem! Not a problem, as a Know member you can check in prior to your arrival and unlock your chamber without using a physical key or having to stop by the front desk. Lucy connects you directly to Virgin Hotels website and to Open Table, making reservations and dinner plans even more convenient. Use Lucy’s pre-arrival check-in feature, allowing you to get settled in even faster, and use your device as your chamber key without using a physical key or having to stop by the front desk. Ask for anything – extra pillows, laundry pick-ups, turndown service, valet – Lucy makes things happen without you having to talk to anyone, unless you want to. Lucy puts all of your hotel staff messages, happenings, and news all in one place, so you’re always in the loop. She connects your personal devices to your chamber controls and hotel staff and offers high-touch free features. Make requests, order room service, control the thermostat, lights, and the TV remote control with your device. Lucy offers cashless tipping so you can take care of those who took care of you in a special way. Lucy gets you on your way with mobile check out with options to have your bill emailed immediately to you, or to your accountant. Lucy is in with some of the most in-the-know locals, foodies and socialites around. Works in your chamber, in all dining areas, and even when you’re out on the town. Lucy has your mood covered. You’ll also have access to The Spirit Hour when cocktails are on us at Commons Club.
