Hotels.com Status

Can't input itinerary number

"Too Many Requests" error and nothing works to fix it. I have cleared cache, Uninstalled the app/ restarted device/ reinstalled app, made sure I have the most up to date version of the app. And of course hotels.com is doing absolutely nothing to fix the issue. Just like how they screwed over there users from getting free nights after 10 stays. Now you have to stay 40 nights before you get 1 free. I suggest everyone removes this app and picks a new one that gives you value in your life instead of frustration!!!

I used the web access to make a reservation at Hotel Indigo in Verona for 2 nights starting this friday. However, the reservation does not appear in the app on my iPhone. Several attempts to find it using the Itinerary number, but still the app does not show it. Your system did email a confirmation though, and I called the hotel to be sure and they confirmed. WHY DOESN'T YOUR APP SHOW IT???

When I click on any account settings it just shows a blank screen

iOS 16.4.1 iPhone 13 mini Cleared cache, redownloaded, restarted phone Returns “sorry, we couldn’t find any…” Works fine online with the same device (ie the website).

Currently the app is not displaying rewards on my account. When selecting the icon for rewards it just shows a black / blank screen. This is not ideal when I have just collected 24 nights in one booking.

For a couple of months, I can log in thru a web browser, but the app just says”something went wrong on our end try again later. I understand that happens sometimes but for months???

I get the "too many requests" error message when using mobile data on both my Samsung tablet and Samsung phone. When on Wi-Fi the app opens and works fine. I use this app on a regular basis and this is horribly irritating and frustrating. Help.

My app works on my phone but not on my IPad. On my IPad. It won’t allow me to enter any information. I tried deleting the app and downloading it again but the same thing happened.

Very impressive site with stats on all the problems with your app ... BUT are you also doing something to solve all these registered problems ...??? I haven't been able to log on to the app for a couple of weeks now...!!! User and PW works in browser, but on the app I'm being sent back to log in, whenenver I try to log in! Confused, well, welcopme to the club! Should I really go to Booking instead?

When sign in (yes i know my username and pw) not happens. When I use a browser it works fine...is the app has a glitch?

I am trying to open the app on my phone but is says 'Too many requests'. I have tried to refresh the page then it says bot or not show us your human.... but nothing happens for me to clear it. It just shows a icon spinning. I have updated the app, shut off the phone and restarted it. All to no avail. Can you help?

I am using a Samsung galaxy tab S8. When I try to use the hotels.com app, The captha does not show up, thus I am unable to log in. I have reset the password and same thing.

I am trying to open the app on my phone but is says 'Too many requests'. I have tried to refresh the page then it says bot or not show us your human.... but nothing happens for me to clear it. It just shows a icon spinning. I have updated the app, shut off the phone and restarted it. All to no avail. Can you help

Using PC. :When I hit the "Book this stay " to pay for the hotel reservation is goes back to the top stating that there is a problem. But - no problem., Did change c. card; the same. Did try to use PayPal; the same.

Can login on iPhone or iMac but nothing appears to happen when trying to login on iPad. Recently upgraded to new iPad and have the same problem.

I can login on my computer - and try to do the exact same thing - with same credentials in the App and that doesn't work. Using Iphone. Since I have a hotel booking on saturday - I would like not to have to print or bring my laptop! Thank you. Brgds, Maja

I have made two reservations at two different hotels yesterday but when I choose to hit Book there is a message that they cannot process my reservations and I should try again "in a few moments". I have tried multiple times yesterday and today and get the same message. What is going on and when will it be fixed?? We need those reservations!

Initially I was unable to access hotels.com thru Samsung phone nor iPad. Was told it would be fixed overnight but not fixed. I uninstalled app from each multiple times, rebooted both etc. finally today successfully opened phone app and had to make adjustments. Yen to dollars!!! iPad still inoperable, Red X. Following line of text:{“message”: Too Many s”}. Note I made booking thru another service on account of problem. If problem continues, I will close the account

Unable to open or login to the app

Can not confirm my booking. Have tried to make a reservation for 3 days. Different pay methods and I have tried both the app and different web browsers.

I can no longer access Hotels.com app on my Android A32 5G. It works all right on my computer and I can log in to my account with my email and password. On android it will neither accept email and password or Facebook and sometimes I get to the Captcha pictures, sometimes not. I have tried forgotten password, uninstalling and reinstalling the app, clearing catch and data (it won't let me), using the chat help help but it just signed off without sorting my problem. Is this app no longer available?

I have an iPad iOS is up to date. Yet I can’t login. I was logged in and got a blank home Page and can’t retrieve my trips

Why i can't download your app. It says that my device is not compatible.

Hotels.com is now not compatible with my device . Samsung juno Android 6.0. 1. How do I fix.

getting a message to download the new app. it won't let me. I want to book a hotel next week and can't . it's saying my phone is not compatible with the new app. what can I do?

I cant get on. Was on 20 min ago n now it says "go" to update. If i click on it it says my device is not compatible! I NEED to get into my hotels app!!!!! I have rooms booked n need more. Please help! My phone itself is updated. I must get on that app! Ive used it for yrears

After the last update, app won't let me sign in. Yesterday, it said it is unable to contact server. Had to get on the web to reserve. Please help!

Since the last update, the app won't let me sign in. I can only sign in via a web browser.

No help from online agent. App is inefficient, unclear, inaccessible and apparently suddenly depends on my plane ticket to let me make a list of hotels I’m looking at?? At least a dozen years using this app, but pretty soon—-bye bye.

My booking for the 8th of October is not showing in the app

Doesn’t accept my booking!

Went to checkout and reward night completely disappeared and not says I don’t have any reward nights when I do have 1

I was trying to make several booking on the app on Aug. 14 and was supposed to receive double stamps due to a promotion. One booking was to be for 4 nights, but the app kept saying I would receive only one reward night not 4 (or actually 8 with the double stamps promo). I did not make the bookings because the app was not working properly.

i can sign into hotels.com on my windows 10 pc - and the app on my iphone 13 - but not on my ipad - enter credentials & hit the sign in button and it just sits there without responding

Can't get it to open on my Samsung S21. It just says unable to connect

Search bar does not recognise any town /city. I have deleted app and reinstalled three times but no success. Has always been fine with no problems....now having to use my phone. Samsung Galaxy Note running Android 11