Hilton Honors app not working? crashes or has problems?

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⚠️ Most reported problems ⚠️

Login
46.3%

Not working
32.5%

Something else
12.5%

Crashes
5.4%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Hilton Honors Problems 😠👌🔥

- App sometimes shows incorrect room types

- App sometimes shows incorrect prices

- App sometimes shows incorrect policies regarding service animals

- App sometimes deletes additional guest names

  46 Reported Issues: 😵🆘🛟🚨📢

David
2024-11-25

Hilton App won’t load rates or allow me to check in from the App on my IPhone

Van Whiteside
2023-09-26

the digital key will open all perimeter doors , but not my room door, hotel desk can't figure it out, i am currently staying at the hampton inn gadsden al 24-30 September

Kim
2023-08-13

Error code 502

Geoff L
2023-08-08

The Hilton phone app is a joke, says it can't load rates, Heck I can't even book a hotel with the app now, and this has been going on with over 3 weeks. Time to check in to another hotel "flag". Yes fire your IT department and hire some real IT engineers, there are no excuses in this IT world. Get up with the times!

Tatarat
2023-06-06

I can't make a booking by iPhone, Error message was displayed as "String must match the specified regular expresssion".

Luis Mosqueda
2023-05-30

I'm trying to make a reservation from my Hilton App, but I'm getting the message: "String must match the specified regular expression". Can you please help me?

Nab
2023-05-28

Can't book. I keep getting an error saying "string must match regular expression"

Nicole Upham
2023-03-08

I'm trying to use the mobile app on an Android phone. When I tap Sign in, it displays "Please Wait..." then spins and spins. (Copied from another comment because I have the same issue)

Elena Corbett
2023-02-10

I'm trying to use the mobile app on an Android phone. When I tap Sign in, it displays "Please Wait..." then spins and spins.

Lb
2023-02-04

I can login to the app but the stay information is not accurate. The find my stay doesn’t locate the information. And past stays are not showing

Sbird
2023-01-10

Hilton Honors app not working properly. It's saying "oops! Something happened on our end. Please re-enter the login details." Have tried uninstalling & reinstalling, reset password, clearing app cache & data. Nothing works. Wasted half the day on chat & phone with agents, they couldn't help. Login works fine from browser. My phone updated this morning, I'm wondering if it was a buggy update that bricked some of my apps, because Bonvoy app seems to be doing the same thing. Samsung S21 Ultra. Anyone successfully find a fix for this?

Mark Hartman
2023-01-03

When I enter any location via the app on my phone it will not give me availability nor the rate

Mark Sanford
2022-12-25

App comes up for a second (if that) on my iphone then disappears. I do not see any updates to do

Bernhard Pleterski
2022-12-10

I can login on the app (iPhone), can see some (not all) future reservations, see a wrong (outdated) account summary, wrong number of stays and wrong number of points. Looking at points activity I get “ Oh no! Something went wrong on our end”. I’ve tried reinstalling the app/clearing cache multiple times. No success. Strangely, all works well on my ipad.

VA
2022-12-04

I can login on the app (iPhone), but can’t see my account summary, reservations or points. Also does not show my new status and stay information. The error is “ Oh no something went wrong on our end”. I’ve tried reinstalling the app/clearing cache multiple times. Two reps told me to get another device!!!!!

Jason
2022-11-19

Same as above since I don't bring my personal laptop with me on business, I always use my phone. Oh yeah " please wait". Did everything however its now a joke with this hotel and ther crappy app. FIX IT GEEZ. maybe hire some true engineers for your app.

Jason
2022-11-19

Same as above since I don't bring my personal laptop with me on business, I always use my phone. Oh yeah " please wait". Did everything however its now a joke with this hotel and ther crappy app. FIX IT GEEZ. maybe hire some true engineers for your app.

Phil
2022-11-14

Same as others. Can't log in????

B.Harrison
2022-11-07

Android app keeps spinning says "please wait" Started when got to Asia. iPhone app works, desktop works. Android still spinning - two weeks on.

Tom Rose
2022-11-02

Can't sign in!!! My wife's phone-same as mine works my work phone- apple iPhone works but not MY phone and I'm the account holder!

NM
2022-11-02

It's been almost two weeks and unable to log back in to the Hilton Honors app.

G Stone
2022-11-01

App won't load onto my Galaxy S20 phone. I get the blue spinner and "Please Wait" for over 30 minutes. I've uninstalled and reinstalled it a couple of times, rebooted my phone, same result.

James Turner
2022-10-30

Hilton app stopped working, tried all the usual IT items, but please wait circle spin continues but will not let me sign in. my wife has same acct. and works on hers, just not mine, the one I need it too. I have uninstalled and installed this app I have cleared the cache. Please help

T
2022-10-30

same issue as most here, was working fine since install, one day it stopped working, tried all the usual IT items, but please wait circle spin continues. what's odd is my wife has same phone/plan, and works on hers, just not mine, the one I need it too, so back to website booking and physical keys I guess

Dana A Oleniacz
2022-10-28

Can't log in. I only get the spinning "Please wait". I have Uninstaller and reinstalled to no avail.

Melissa Barkley
2022-10-28

Can't sign in! I tried during my last stay 1 month ago and it didn't work and still doesn't for my next trip. Uninstalled, cleared cache, tried creating going to Account first...nothing worked.

Sidney R Lankford Jr
2022-10-27

I have been having issues with the digital key, so I uninstalled the app, now when I try to login, I keep getting the spinning circle. I have restarted phone, reinstalled the app and having the same problem. Please advise.

Diane
2022-10-24

Having trouble logging into app. Keeps spinning. I've restarted phone, I installed and reinstalled. I've cleared storage and cache. Still spinning. Please advise.

Hanrahan Deborah
2022-10-16

I can log in and see my future bookings but no details and cannot get rates for any new bookings.

Dave
2022-10-05

Hilton App will not allow me to sign in. Just says please wait and has spinning wheel then freezes. Tried Uninstaller and installing again multiple times, tried restarting phone, this all happened after hiltons update on 10.4.22

Showing 1-30 of 46

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About this app

The Hilton Honors app has everything you need for the perfect vacation.  Book a hotel, earn rewards, plan your trip, and so much more — plus, it's free.