The Hilton Honors app has everything you need for the perfect vacation. Book a
hotel, earn rewards, plan your trip, and so much more — plus, it's free.
Are you having issues? Select the issue you are having below and provide feedback to Hilton Honors.
By van whiteside 6 months ago
the digital key will open all perimeter doors , but not my room door, hotel desk can't figure it out, i am currently staying at the hampton inn gadsden al 24-30 September
By Kim 7 months ago
Error code 502
By Geoff L 7 months ago
The Hilton phone app is a joke, says it can't load rates, Heck I can't even book a hotel with the app now, and this has been going on with over 3 weeks. Time to check in to another hotel "flag". Yes fire your IT department and hire some real IT engineers, there are no excuses in this IT world. Get up with the times!
By Tatarat 9 months ago
I can't make a booking by iPhone, Error message was displayed as "String must match the specified regular expresssion".
By Luis Mosqueda 9 months ago
I'm trying to make a reservation from my Hilton App, but I'm getting the message: "String must match the specified regular expression". Can you please help me?
By nab 10 months ago
Can't book. I keep getting an error saying "string must match regular expression"
By Nicole Upham 1 year ago
I'm trying to use the mobile app on an Android phone. When I tap Sign in, it displays "Please Wait..." then spins and spins. (Copied from another comment because I have the same issue)
By Elena Corbett 1 year ago
I'm trying to use the mobile app on an Android phone. When I tap Sign in, it displays "Please Wait..." then spins and spins.
By Lb 1 year ago
I can login to the app but the stay information is not accurate. The find my stay doesn’t locate the information. And past stays are not showing
By sbird 1 year ago
Hilton Honors app not working properly. It's saying "oops! Something happened on our end. Please re-enter the login details." Have tried uninstalling & reinstalling, reset password, clearing app cache & data. Nothing works. Wasted half the day on chat & phone with agents, they couldn't help. Login works fine from browser. My phone updated this morning, I'm wondering if it was a buggy update that bricked some of my apps, because Bonvoy app seems to be doing the same thing. Samsung S21 Ultra. Anyone successfully find a fix for this?
By Mark Hartman 1 year ago
When I enter any location via the app on my phone it will not give me availability nor the rate
By Mark Sanford 1 year ago
App comes up for a second (if that) on my iphone then disappears. I do not see any updates to do
By Bernhard Pleterski 1 year ago
I can login on the app (iPhone), can see some (not all) future reservations, see a wrong (outdated) account summary, wrong number of stays and wrong number of points. Looking at points activity I get “ Oh no! Something went wrong on our end”. I’ve tried reinstalling the app/clearing cache multiple times. No success. Strangely, all works well on my ipad.
By VA 1 year ago
I can login on the app (iPhone), but can’t see my account summary, reservations or points. Also does not show my new status and stay information. The error is “ Oh no something went wrong on our end”. I’ve tried reinstalling the app/clearing cache multiple times. Two reps told me to get another device!!!!!
By Jason 1 year ago
Same as above since I don't bring my personal laptop with me on business, I always use my phone. Oh yeah " please wait". Did everything however its now a joke with this hotel and ther crappy app. FIX IT GEEZ. maybe hire some true engineers for your app.
By Jason 1 year ago
Same as above since I don't bring my personal laptop with me on business, I always use my phone. Oh yeah " please wait". Did everything however its now a joke with this hotel and ther crappy app. FIX IT GEEZ. maybe hire some true engineers for your app.
By Phil 1 year ago
Same as others. Can't log in????
By B.Harrison 1 year ago
Android app keeps spinning says "please wait" Started when got to Asia. iPhone app works, desktop works. Android still spinning - two weeks on.
By Tom Rose 1 year ago
Can't sign in!!! My wife's phone-same as mine works my work phone- apple iPhone works but not MY phone and I'm the account holder!
By NM 1 year ago
It's been almost two weeks and unable to log back in to the Hilton Honors app.
By G Stone 1 year ago
App won't load onto my Galaxy S20 phone. I get the blue spinner and "Please Wait" for over 30 minutes. I've uninstalled and reinstalled it a couple of times, rebooted my phone, same result.
By James Turner 1 year ago
Hilton app stopped working, tried all the usual IT items, but please wait circle spin continues but will not let me sign in. my wife has same acct. and works on hers, just not mine, the one I need it too. I have uninstalled and installed this app I have cleared the cache. Please help
By T 1 year ago
same issue as most here, was working fine since install, one day it stopped working, tried all the usual IT items, but please wait circle spin continues. what's odd is my wife has same phone/plan, and works on hers, just not mine, the one I need it too, so back to website booking and physical keys I guess
By Dana A Oleniacz 1 year ago
Can't log in. I only get the spinning "Please wait". I have Uninstaller and reinstalled to no avail.
By Melissa Barkley 1 year ago
Can't sign in! I tried during my last stay 1 month ago and it didn't work and still doesn't for my next trip. Uninstalled, cleared cache, tried creating going to Account first...nothing worked.
By Sidney R Lankford Jr 1 year ago
I have been having issues with the digital key, so I uninstalled the app, now when I try to login, I keep getting the spinning circle. I have restarted phone, reinstalled the app and having the same problem. Please advise.
By Diane 1 year ago
Having trouble logging into app. Keeps spinning. I've restarted phone, I installed and reinstalled. I've cleared storage and cache. Still spinning. Please advise.
By Hanrahan Deborah 1 year ago
I can log in and see my future bookings but no details and cannot get rates for any new bookings.
By Dave 1 year ago
Hilton App will not allow me to sign in. Just says please wait and has spinning wheel then freezes. Tried Uninstaller and installing again multiple times, tried restarting phone, this all happened after hiltons update on 10.4.22
By Robert francois 1 year ago
Cant log in to my app on my android phone . Keep getting « please wait » And nothing happen
By Mark Miller 1 year ago
Last week the digital key stopped working, now the app is "froze" on that days data. No new information is showing up and I cannot see any hotel or stay specific information.
By Michelle Rye-Banner 1 year ago
App just spinning can not log in
By Eamonn 1 year ago
Same problem as everyone else - not letting me log in, just spinning all the time! Have uninstalled and reinstalled several times and just the same thing every time.
By Lisa 1 year ago
Can’t log on or book rooms or use a digital Key
By Thomas 1 year ago
Stuck on Please wait login screen
By Robert Longo 1 year ago
Same as above, won't let me log in on the app, keeps spinning. Log in on website works fine, but I use the app all the time for I book last minute as I travel. Over a week, deleted and reinstalled with no luck. How about some help
By Brian Lang 1 year ago
I am yet another person who can't login to app. Just keeps spinning.
By sharon 1 year ago
Same as everyone above. Can't sign in. "Please Wait" and keeps spinning. Android phone. Even called to chat with an agent, who only advised to uninstall and reinstall. They said the app was working fine and obviously it isn't.
By sharon 1 year ago
Same as everyone above. Can't sign in. "Please Wait" and keeps spinning. Android phone. Even called to chat with an agent, who only advised to uninstall and reinstall. They said the app was working fine and obviously it isn't.
By Levi Parker 1 year ago
Hilton ap will not let me log in but I can online! I already tried resetting password
By Bre 1 year ago
My app will not allow me to log in. It just keeps spinning
By Trina Espadron 1 year ago
Will not allow me to sign in. I can click to join but when I click to sign it just starts circling
By Amanda U 1 year ago
The app doesn't update any more, it's not showing the points of a recent stay (5000 point difference) its not showing previous stays or my upcoming stay next week. I've spoken with someone over the phone and logged in to check my points info etc online and the details in my account online are correct, but they don't match the app. I've uninstalled and reinstalled the app twice. Please help as I'd like reliably use the app on the phone (apple).
By Tarun Jain 1 year ago
There is arror comimg on my app which is saying (string must match the specified regular expression)
By Les 1 year ago
I would love to delete the list of recent searched locations
- App sometimes shows incorrect room types
- App sometimes shows incorrect prices
- App sometimes shows incorrect policies regarding service animals
- App sometimes deletes additional guest names
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Complete guide to troubleshoot Hilton Honors app on iOS and Android devices. Solve all Hilton Honors app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Hilton Worldwide, Inc., developers of Hilton Honors.
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Developer: Hilton
E-Mail: [email protected]
Website: Visit Hilton Honors Website
The Hilton Honors app has everything you need for the perfect vacation. Book a hotel, earn rewards, plan your trip, and so much more — plus, it's free.