🏷️ About: Now when you join Virgin Hotels loyalty & preferences program The Know, not only do you get a personalized stay, upgrades, and member only room rates, you now have exclusive access to our app Lucy. She connects your personal devices to your chamber controls and hotel staff and offers high-touch free features.
- App has some good features that are unique to hotel apps.
by Bachue817
Virtual check-in didn’t work. The tvs in the room only work through VirginHotels . Our room TV didn’t sync or connect with VirginHotels , thus we had no tv. Room service menus are only available through the TV thus we checked out early to find breakfast elsewhere. If you need to communicate with the front desk, VirginHotels is useless. You have to google the hotel and call the main line. First and last time we will ever stay at a Virgin hotel.
by Lareux123
can’t check into my reservation, so VirginHotels is pretty useless. failed the same both on iPhone and iPad.
by AA3121
C
by FirefighterMom
Crashes every time I try to verify ID 😞
by Khucka1
Download VirginHotels for upcoming stay to new Las Vegas resort. Doesn’t seem to be part of VirginHotels yet.
by Rereshines
App crashes every time I try to check in.
by Jasjassen
This must be the worst app ever.
VirginHotels crashes most of the time . The add reservation doesn’t work. The room control doesn’t work either.
by Paul-n
At this day and age we should be able to cancel a reservation on VirginHotels . I was unable to locate this.
by Don't Use Credit One Bank
Complete waste of time. Apparently no one provides password assistance for VirginHotels
by Mpaupst
Tried this 5 times with no luck.
Checked into the room, it found my reservation, but doesn’t allow me to control the room.
by Takari Smalls
Horrible experience bad service room took 2-3 hours to be ready nobody even told you when it was ready no shuttle service to strip . The casino was so tiny one BJ table and one roulette horrible …!! That was my first time to Vegas & I said I’d never go back worst trip I’ve taken !
by Isi K Aus H
This has to be the worst App in the world. My reservations are not pulling in correctly, no option to change or cancel or modify existing reservations, had issues verifying my ID and when I try to check in online it keeps giving me an error too.
by Dumbleoverdrive
Impossible to find where and how to order room service on VirginHotels!
by 497960 AA
I was told I could check in on VirginHotels but when I try to complete the ID verification, VirginHotels crashes. I’ve tried EVERYTHING to fix but nothing works. Anyone else have the same issue?
by Lizzard701
I have tried to verify my ID 5 times and it won’t recognize it
Ver frustrating 😡
by THE000000000
I spent 38 minutes setting up my account while I’m here, only to find out i can’t control the thermostat through VirginHotels like they said i could SMH for one second i saw the place where you could but it disappeared immediately and never showed again. Everything else seems to work
by Grdaz
VirginHotels has been inconsistent since launch. I recently tried removing and reinstalling, but now VirginHotels crashes when you attempt to do identity verification- so cannot check in with VirginHotels
by DocAustin
Cannot complete facial recognition - app crashes. Also, no way to log out.
by BeautyexpertJane
Amazing
by Nick9580
App works fine and has some good features that I haven’t seen on hotel apps before.
by Duccy
I wasted about a half hour attempting to reserve a room at the Chicago Virgin Hotel with VirginHotels. The process kept opening Safari pages that required re entering log in info which was rejected. They have lost a booking as a result, I ended up using an app from a hotel chain that actually worked properly.
No. Virgin Hotels - Lucy does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 19 User Reviews sourced from the Appstore and the appstore cumulative rating of 2.1/5 . Justuseapp Safety Score for Virgin Hotels Is 14.8/100.
No. Virgin Hotels - Lucy does not seem legit based on our analysis. This conclusion was arrived at by running over 19 Virgin Hotels - Lucy User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Virgin Hotels Is 30.9/100..
Virgin Hotels - Lucy works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
Now when you join Virgin Hotels loyalty & preferences program The Know, not only do you get a personalized stay, upgrades, and member only room rates, you now have exclusive access to our app Lucy.
That means Room Upgrades, special Member Room Rates, Dining Offers and exclusive Events in Commons Club when you book directly with Virgin Hotels.
Want to use your device as your key? Check in to your chamber? Not a problem, as a Know member you can check in prior to your arrival and unlock your chamber without using a physical key or having to stop by the front desk.
Lucy connects you directly to Virgin Hotels website and to Open Table, making reservations and dinner plans even more convenient.
Use Lucy’s pre-arrival check-in feature, allowing you to get settled in even faster, and use your device as your chamber key without using a physical key or having to stop by the front desk.
Ask for anything – extra pillows, laundry pick-ups, turndown service, valet – Lucy makes things happen without you having to talk to anyone, unless you want to.
Lucy brings a new level of comfort and control to the hotel experience – only at Virgin Hotels.
Lucy puts all of your hotel staff messages, happenings, and news all in one place, so you’re always in the loop.
Not a problem! Lucy offers cashless tipping so you can take care of those who took care of you in a special way.
She connects your personal devices to your chamber controls and hotel staff and offers high-touch free features.
Make requests, order room service, control the thermostat, lights, and the TV remote control with your device.
Lucy gets you on your way with mobile check out with options to have your bill emailed immediately to you, or to your accountant.
Works in your chamber, in all dining areas, and even when you’re out on the town.
Lucy is in with some of the most in-the-know locals, foodies and socialites around.
