Contact Virgin Hotels Support
Company Name: Virgin Hotels
About: Now when you join Virgin Hotels loyalty & preferences program The Know, not only
do you get a personalized stay, upgrades, and member only room rates, you now
have exclusive access to our app Lucy. She connects your personal devices to
your chamber controls and hotel staff and offers high-touch free features.
Virgin Hotels Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Virgin Hotels
Verified email ✔✔
E-Mail: developer@virginhotels.com
Website: 🌍 Visit Virgin Hotels App Website
Privacy Policy: https://www.virginhotels.com/privacy-policy/
Developer: Virgin Hotels
3 Most reported problems 😔💔
Useless App
by Bachue817
Virtual check-in didn’t work. The tvs in the room only work through the app. Our room TV didn’t sync or connect with the app, thus we had no tv. Room service menus are only available through the TV thus we checked out early to find breakfast elsewhere. If you need to communicate with the front desk, the app is useless. You have to google the hotel and call the main line. First and last time we will ever stay at a Virgin hotel.
Useless and frustrating
by Isi K Aus H
This has to be the worst App in the world. My reservations are not pulling in correctly, no option to change or cancel or modify existing reservations, had issues verifying my ID and when I try to check in online it keeps giving me an error too.
Mr. Smalls
by Takari Smalls
Horrible experience bad service room took 2-3 hours to be ready nobody even told you when it was ready no shuttle service to strip . The casino was so tiny one BJ table and one roulette horrible …!! That was my first time to Vegas & I said I’d never go back worst trip I’ve taken !
Have a Problem with Virgin Hotels - Lucy? Report Issue
Why should I report an Issue with Virgin Hotels - Lucy?
- Pulling issues faced by users like you is a good way to draw attention of Virgin Hotels - Lucy to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Virgin Hotels - Lucy customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Virgin Hotels - Lucy.
