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Now when you join Virgin Hotels loyalty & preferences program The Know, not only do you get a personalized stay, upgrades, and member only room rates, you now have exclusive access to our app Lucy.  That means Room Upgrades, special Member Room Rates, Dining Offers and exclusive Events in Commons Club when you book directly with Virgin Hotels.  Lucy brings a new level of comfort and control to the hotel experience – only at Virgin Hotels. Not a problem!  Not a problem, as a Know member you can check in prior to your arrival and unlock your chamber without using a physical key or having to stop by the front desk.  Lucy connects you directly to Virgin Hotels website and to Open Table, making reservations and dinner plans even more convenient.  Use Lucy’s pre-arrival check-in feature, allowing you to get settled in even faster, and use your device as your chamber key without using a physical key or having to stop by the front desk.  Ask for anything – extra pillows, laundry pick-ups, turndown service, valet – Lucy makes things happen without you having to talk to anyone, unless you want to.  Lucy puts all of your hotel staff messages, happenings, and news all in one place, so you’re always in the loop.  She connects your personal devices to your chamber controls and hotel staff and offers high-touch free features.  Make requests, order room service, control the thermostat, lights, and the TV remote control with your device.  Lucy offers cashless tipping so you can take care of those who took care of you in a special way.  Lucy gets you on your way with mobile check out with options to have your bill emailed immediately to you, or to your accountant.  Lucy is in with some of the most in-the-know locals, foodies and socialites around.  Works in your chamber, in all dining areas, and even when you’re out on the town.  Lucy has your mood covered.  You’ll also have access to The Spirit Hour when cocktails are on us at Commons Club.