Atom app not working? crashes or has problems?

Atom Status

Last Updated on 2026-04-29 by Atom Tickets, LLC

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Summary of Atom Problems 🔥

- Pricey convenience fee

- Does not offer “free” movie posters and such

- Does not apply Regal gift card

- Does not tell row of seats in Apple wallet app

- Cinemark does not know Atom's cancellation policy

📋 6 Reported Issues:

Jill Cook 2023-05-23

I have just reserved 4 tickets for Sound of Freedom at Cinemark in Sherman, TX. I added a new payment method and put in a promo code. It said my reservations were confirmed, but the buy button is "grayed out" and will not allow me to buy. What do I do now?

Jill Cook 2023-05-23

Mona Safley 2022-12-29

Help!! I log in with FB and see Atom Cash balance. However, when I attempt to buy tickets, software reverts to an OLD account mona.safley@redacted and Atom Cash balance displays as $0. I've been trying to buy replacement tickets for over 1 week. Software glitch,??

Mona Safley 2022-12-29

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Alicia 2022-10-19

While my atom app stop working I try to do my free ticket again because it didn’t work the first time and now it won’t even let me do it so I had to pay for my ticket instead of the mega pass

Cheryl Palmer 2022-07-01

I had Adam tickets previously installed and it used to work. Today it doesn't do anything. So I uninstalled and reinstalled. And it still doesn't do anything it just opens and nothing else happens.

Showing 1-6 of 6 reported issues:

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Common Atom Problems & Solutions. Troubleshooting Guide

Table of Contents:

Atom iPhone Issues and Solutions

Atom iOS app crashes, not working, errors
Atom iOS app network issues
Atom on iOS has black/white screen

Atom Android App Issues and Solutions

Atom has errors/crashing/not working
Atom server network connectivity issues
Atom has black screen

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Atom iPhone Issues and Solutions

How to fix Atom app crashes or not working on Iphone (iOS):

Close and restart the Atom app on iPhone
Update Atom app to the Latest Version for iOS
Uninstall and reinstall Atom iPhone app
Update your iPhone to the latest iOS version

Fix Atom on iPhone unable to connect to server/internet connection issues::

To resolve Atom network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Atom Android App Issues and Solutions

Fix Atom not working on Android, crashes, errors or is unresponsive:

Force Stop the Atom App
1. On android, goto Settings » Atom » click [Force Stop]

Update Atom to the latest version on PlayStore

Clear Atom App Cache and Data:
1. On android, goto Settings » Apps » Atom » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Atom.

Fix Atom unable to contact server/ Atom internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Atom » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Atom » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Atom