HBO Max app not working? crashes or has problems?

HBO Max Status

Last Updated on 2023-02-02 by HBO

I have a problem with HBO Max

Are you having issues? Select the issue you are having below and provide feedback to HBO Max.

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3 User reports:
App has problems

User reports 3

3 Problems reported in the last 24 hours

Most reported problems

Not working

75.0%

Something else

25.0%

Summary of HBO Max Problems 🔥

- Swiping on the touchpad scrubs at a speed that makes it nearly impossible to move to an accurate time

- Removal of support for 15s skips

- Play Next Episode function is somewhat broken on both Apple TV and iOS

- Eliminated the black bars at the top and bottom, clipped the video, and made it full screen

- Video speed control not available

- App buffers for about every five minutes after that until the movie or show is complete

📋 1 Reported Issues:

Pope 2022-02-28

Crashed. This be crash crash, nicca.

Showing 1-1 of 1 reported issues:

Have a Problem with HBO Max: Stream TV & Movies? Report Issue

Common HBO Max Problems & Solutions. Troubleshooting Guide

Table of Contents:

HBO Max iPhone Issues and Solutions

HBO Max iOS app crashes, not working, errors
HBO Max iOS app network issues
HBO Max on iOS has black/white screen

HBO Max Android App Issues and Solutions

HBO Max has errors/crashing/not working
HBO Max server network connectivity issues
HBO Max has black screen

⚠️ Troubleshoot | Fix Now in One Click

HBO Max iPhone Issues and Solutions

How to fix HBO Max app crashes or not working on Iphone (iOS):

Close and restart the HBO Max app on iPhone
Update HBO Max app to the Latest Version for iOS
Uninstall and reinstall HBO Max iPhone app
Update your iPhone to the latest iOS version

Fix HBO Max on iPhone unable to connect to server/internet connection issues::

To resolve HBO Max network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

HBO Max Android App Issues and Solutions

Fix HBO Max not working on Android, crashes, errors or is unresponsive:

Force Stop the HBO Max App
1. On android, goto Settings » HBO Max » click [Force Stop]

Update HBO Max to the latest version on PlayStore

Clear HBO Max App Cache and Data:
1. On android, goto Settings » Apps » HBO Max » Storage » click [Clear Data] option. This clears both data and cache.
2. restart HBO Max.

Fix HBO Max unable to contact server/ HBO Max internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click HBO Max » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto HBO Max » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch HBO Max

Contact Support

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Max Website

Privacy Policy: https://www.max.com/privacy

Developer: WarnerMedia Global Digital Services, LLC

‼️ Outages Happening Right Now

Sep 26, 2025, 10:45 PM
a iOS user from Rochester, United States reported problems with HBO Max : Not working
Sep 26, 2025, 02:04 AM
a Windows user from Fort Worth, United States reported problems with HBO Max : Not working
Sep 26, 2025, 02:01 AM
a Windows user from Fort Worth, United States reported problems with HBO Max : Not working
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