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by SturimUp

Tried this app today with my son. Purchased 2 tickets with it. It did not apply a Regal gift card even though the app showed a picture of a Regal gift card. I have an Apple 7 plus phone and it gave me the option to put my tickets in the Apple wallet app… which I did. This presented the next issue. In the wallet the Atom ticket did not tell me what row my seats were… just the seat numbers in the row. I had to go back into the Atom app and actually count the rows. I was excited to try the concession ordering thinking this could help me get to my seats quicker… wrong again. Once we checked in with our movie tickets I asked where do I go to get my concessions ordered with the Atom app. I was told to get in line with everyone else getting concessions. I was expecting a dedicated line for Atom preorders. So basically I got to stand in line and get my concessions like I have been doing prior to using Atom. There was no advantage to ordering my concessions in advance. Long story short, Regal app works better and does anything this app does but better.

by Jojomojo_1

I bought tickets through atom for Cinemark, I went to see my movie and I was told I couldn’t go in with my minor at the time of the showing on a Friday night. They were going to refund me my tickets but couldn’t because I had bought them through atom and I had to go through them to get new tickets or a refund. I emailed customer service and they tell me they can’t refund me or give me new tickets because Cinemark doesn't know atoms cancelation policy so there’s nothing they can do I had to cancel 30 min prior to showing I didn’t cancel because I couldn’t make it I wasn’t allowed in. I said well as partners with cinemark I believe you should know each other’s policy that way this doesn't happen again. I lost my tickets and my money 😡

by KLR's Husband

Wish this existed when I was a teenager, so perfect. Hopefully this social element will encourage studios and theater chains to embrace dynamic pricing soon, just like every other industry out there already has.

In theory, ordering concessions ahead of time is awesome, but when I get to the concessions counter, the people behind the counter seem a little clueless. Occasionally, they don't start making the concessions until I arrive at the counter. It'd be nice if there was actually someone dedicated to incoming atom concessions alerts. Currently, theaters in Portland don't prioritize those alerts. Sometimes they'll serve all the regular customers before coming over to the atom lane to serve me.

At the Regal Cinemas Bridgeport Village or Lloyd Center (Portland, OR area), to be specific, they treat the concessions piece of the experience like an after thought... it’s a bummer because in theory this idea is super cool.