Atom - Movie Tickets & Times Reviews

by Jojomojo_1

I bought tickets through this app for Cinemark, I went to see my movie and I was told I couldn’t go in with my minor at the time of the showing on a Friday night. They were going to refund me my tickets but couldn’t because I had bought them through this app and I had to go through them to get new tickets or a refund. I emailed customer service and they tell me they can’t refund me or give me new tickets because Cinemark doesn't know atoms cancelation policy so there’s nothing they can do I had to cancel 30 min prior to showing I didn’t cancel because I couldn’t make it I wasn’t allowed in. I said well as partners with cinemark I believe you should know each other’s policy that way this doesn't happen again. I lost my tickets and my money 😡

by SturimUp

Tried Atom today with my son. Purchased 2 tickets with it. It did not apply a Regal gift card even though Atom showed a picture of a Regal gift card. I have an Apple 7 plus phone and it gave me the option to put my tickets in the Apple wallet app… which I did. This presented the next issue. In the wallet the this app ticket did not tell me what row my seats were… just the seat numbers in the row. I had to go back into the this app app and actually count the rows. I was excited to try the concession ordering thinking this could help me get to my seats quicker… wrong again. Once we checked in with our movie tickets I asked where do I go to get my concessions ordered with the this app app. I was told to get in line with everyone else getting concessions. I was expecting a dedicated line for this app preorders. So basically I got to stand in line and get my concessions like I have been doing prior to using this app. There was no advantage to ordering my concessions in advance. Long story short, Regal app works better and does anything Atom does but better.

by KLR's Husband

Wish this existed when I was a teenager, so perfect. Hopefully this social element will encourage studios and theater chains to embrace dynamic pricing soon, just like every other industry out there already has.

In theory, ordering concessions ahead of time is awesome, but when I get to the concessions counter, the people behind the counter seem a little clueless. Occasionally, they don't start making the concessions until I arrive at the counter. It'd be nice if there was actually someone dedicated to incoming this app concessions alerts. Currently, theaters in Portland don't prioritize those alerts. Sometimes they'll serve all the regular customers before coming over to the this app lane to serve me.

At the Regal Cinemas Bridgeport Village or Lloyd Center (Portland, OR area), to be specific, they treat the concessions piece of the experience like an after thought... it’s a bummer because in theory this idea is super cool.

by Diagda

If you want to just scan in and go to the counter with the goods ready for pick up this is your app! (Note -turn on location services your gps thingy it acts as a beacon alerting the concession stand worker you have entered and for them to prep everything for you pretty snazzy ) draw backs this app developers and the corporate side fail to insert conditions for service as in all theaters that participate MUST include allowing the customer the choice to buy the food in advance of entering Regal is the problem some refuse to participate only tickets only and if all things they exclude from the food menu if they do allow it are hotdogs they absolutely refuse to sell the hotdogs via the this app app. This is a regal branding situation sort of there is NO uniform conformity each theater operates independently not good Cinemark refuses to partner with this app and they should! this app’s app charges less than the Regal app !

by Aleida26

Purchased popcorn and drinks with tickets for Springfield mall, VA. Prior to movie starting I got text asking if I wanted everything prepared and ready for my arrival. I was in parking lot when I got text so of course I agreed. When I arrived my purchases were not ready. The computer was blinking red with my order and no sound because they lowered the volume. 4 people working the registers and each one saw me. 3 males and 1 female. When the male with glasses finished serving his customers he went to assist his coworker even though he saw me. He walked in front of me to get something. Finally I had to yell “Excuse me. Are you taking care of this app orders” If I wouldn’t have said that they would’ve continued taking care of others. What’s the point of ordering food purchases if you’re going to ignore the orders and customers ordering from this app?

by HipsterandBoho

I just it Atom over the weekend after winning free movie tickets on the radio, and I've had no issues with it thus far! I cancelled two movie tickets today after my plans changed, and I had no issue rescheduling in Atom and getting another set of free tickets!

Only quirk is that Cinemark theaters (which I happen to be the closest to) aren't set up with the this app ticket app, which means I have to go out of my way to look for a AMC. When almost every theater is compatible with Atom, THEN it will get a full five stars. However, it's still a good app, perfect for anyone that likes to plan ahead of time and order tickets for movies are coming out soon.

by Kmichalec

Great app. Makes ordering tickets super easy, and allows for pre ordering concessions if the theatre supports it. And supports loyalty cards from a number of theatre chains.

Loses one star though as every single time I try to order tickets, the first step in the process after selecting the movie location and time is to “invite friends”, and it asks for access to your contacts. If you decline, it will ask again every single time you place another order. In my case, I was checking seating availability at a number of different theaters and showtimes, as it was a new movie and selling out quick. So I checked at least 15 different location/time combinations, and it asked me 15 times to allow access to my contact. I already said no once. Stop asking me every time time! Remember my choice!

by RobandAmy

1) Trying to figure out a few things and one is why are there some theatres that the time of this movie, is either lit up which this light sky blue going around each time of this movie and 2-3 theatres have the times all lighted up around each time and 2-3 theatres are not lit up? Does it mean they don’t support the this app?? You filled some of my questions. I need this info today please? I have it right there but can’t finish until you tell me? I hope I can still finish this because my friends will freak out once I can finish this.

2) I know it said something about getting your friend(s) tickets so we can sit together. Is it saying they can get their ticket for the same price or just for sitting by each other? If yes then how do I add them on? What if I am paying by cash and her (them) want to pay with a bank card?

3) I take it that once I started to finish this then I will see the finish bottom? I also want to find out if all tickets are $4 like in the 3D theatres that are a little more if they are $4 as well?? If you could answer all the questions please? I am just asking that because anytime I ask more than just 2-3 questions they don’t answer all the questions.

Thanks
Amy

by Midnight_Dreary

Love this movie app for buying tickets! Recently their servers were down and I wrote them about the issue and hoping for a free ticket when servers came back up (a promotion they were doing) and they wrote me back via twitter quite promptly and told them they were working on it to get it back up as quick as possible, not to mention they kept their customers informed of the technical issue via Twitter, when they replied back to me, they even made light and friendly convo directly in reply to what I wrote them! I love more than anything else when a business is more than just a frigid entity but actually appeals to its customers with friendliness and a commitment to concern about their product and the customer’s satisfaction! Thumbs up! 👍🏻😃

by GoodieVibes

this app Tickets are a great way to make going to the movies simple and easy. A few easy steps, user friendly interface and fast too. I use Atom every time I want tickets to the movies in any state I’m in. They constantly have good deals and when I get to the theater. It’s a quick scan of my smart phone and I can get to the movie on time even if I’m running a bit late. But don’t just take my word for it I’m sure there are many others who feel the same way ! Do your research and enjoy.. don’t forget to silence your cell phones 😁

by OptimusPrime808

I love Atom. The fact that you can reserve your seats at your fingertips is awesome. But the best thing is when the agent scans your ticket at the entrance, the concession stand workers is alerted (somehow) and starts prepping your online order as you’re walking to the concession stand. You stand in a separate, special line from the general public line which is way quicker. That is so cool. But you can also cancel your tickets too as long as you cancel 30 minutes before the movie start time. Talk about absolute convenience at its best. Awesomeness!!!

by Nybaby91

I first heard of Atom through T-mobile Tuesday when they gave us free tickets to see a movie. I absolutely love Atom. It’s really convenient and gives you multiple ways to earn free tickets. It’s fast. Every time I go to the theater and go to my app it right away pulls up my ticket before I go searching through it and I love it when I find promos to use to save more money on new movies or even get free stuff. As a regular movie goer Atom is perfect and I can count on Atom to get me through without major lines and I can enjoy my movie with less hassles along the way. Truly would recommend Atom to everyone and the benefits are great. I also love the fact that I can still earn my points from rewards programs I am a part of in the process. Thank you this app and keep up the great work!!! ❤️

by Reefchick

I have never been more caught up with movies thanks to this app. Atom is so easy to use that it’s the only way I buy movie tickets now. I even have a watchlist so I can actually remember what I want to see and when it’s coming out. On top of all that this app drops the occasional promotion i.e. buy one get one tickets on a certain film. Thank you this app for having an awesome app/service and getting me out of the house a little more than I normally have! If you are a movie lover or just want to see more movies I would recommend getting this app and taking advantage of all they have to offer.

by Barhie

this app makes it so easy to find a theater, but tickets, and even pay for food and drinks and snacks in advance. Atom is very user-friendly, that is understandable to all ages. If you want to look at what’s out there, they’ll have it, and you can even buy tickets on Atom itself. By ordering seats in advance, you can ensure you will get a good seat in the theaters. Although they have a pricey convenience fee, you can often minimize that by using the T-mobile Tuesday’s app (if you’re a T-mobile user) and there are deals on $5 off and they wipe out the $1.50 convenience fee that is set on each ticket. I’m so in love with Atom already, I got tickets from AMC for $7.74 a ticket without any hassle! Before they would sell “gold” tickets that are $8 each but to be honest, these are just a bit better. You also get to look at upcoming movies and pay for concession meals in advance and that’s a huge advantage of using Atom. It’s living up to its hype!

by Lovedave2018

So I have tried Atom twice and it always disappoints me!!! I specifically booked a certain day because I knew I would be off work Atom chose another day for me to see my movie!!! When I realized what happened Atom was asking me for the review of a movie I didn’t get to see. Call customer service to explain only thing he says is I understand so I asked for a supervisor and he never returned back to the call!! Customer service is horrible and Atom has more fees than fandango. I learned about Atom thru T-Mobile Tuesday’s and was trying something different!!!

by Mellow__

I ordered tickets and a poster for acengers endgame and took avout 5 weeks to arrive, customer service didnt know where my poster was adter shipped or know when it would arrive, after being frustrated about the length of time since it was suppose to be a gift for my nephew, i refused to use this service again. Now After speaking to someone from the developers team two months ago, i was explained and satisfied how that person helped me after my issue. I planned not to use this app again but i am. I was given tickets to see any movie and my nephew choose lion king. Honestly great full with the service the lady gave me and so is my nephew. We will be happy customers using this app.

by MairienL

Perfect way to keep up with this new age of watching movies. New Interface is super user friendly. Out of all my purchases through this app I’ve never had not one complaint nor had to contact customer service about a ticket or money issue. It is SO freaking easy to buy and to CANCEL. You do not know how many times I will buy tickets ahead of time and the group I am with will decide to do something else instead... cancelling with ease. No need to talk to a machine, a human, nothing.. cancel with one button!! Amazing!! Thank you so much this app.

Please look into a monthly subscription service.... where we can go watch any movie as much as we want as long as we’re subscribed!!

by Bagogas

Let me preface by saying I rarely, if ever, write reviews. But this app and Atom are the exception. From start to finish, this service makes ticket purchase and management painless and incredibly convenient. Their support is equal for regularly scheduled showings and special events (such as Fathom events). What won me over, aside from a well designed and reliable app, is their customer service. Very simply, we bought tickets to a special event months ago and literally at the last minute couldn’t attend. Go to Atom , pull up the ticket and click cancel. We had a refund in our account within minutes. Great customer service will always win customer loyalty. Five stars, this app.

by PoetryInMotion88

Fandango does offer “free” movie posters and such when you buy a ticket for certain movies, something that this app has yet to offer, but you have to pay S&H for those “free” stuff. this app is better. A few cents cheaper than Fandango (Fandango charges a $2 service fee while this app charges maybe $1.35 or something) and it gives you the option to also add foods and drinks to your order so you can skip the long lines and go to a special line for this app customers at the theater and quickly pick up your stuff there. Definitely have to download Atom and use it during those times. I used to use Fandango as my primary app for movie ticket purchasing but this app has just replaced Fandango as #1 in my opinion. Thanks!

by Asdfghjkl/jamsin

I like how it has so many offers through Atom and especially when you use T-mobil Tuesdays specials. At first it is difficult to understand the works of Atom but then wen you find you can do so many things its amazing. I love how you can invite friends and instead of going to each separate movie theater website you can just go to one app pick your( and your friends )seat and decide as a group how it will all be paid honestly i have bought so many tickets since i got Atom. Not only that but there is often a separate and shorter line (in many theaters i have gone) to scan your tickets when you buy through this app.

by Ravenofdoom

New “feature” makes it impossible to load up multiple gift cards into your account at once — you have to do it only at single movie checkout. This means if you purchased multiple gift cards, you to have to juggle and remember the balances of them all, serving the purpose of having this app expect you will forget which have been used and effectively shorting you the hanging balances on some (to their benefit).

In addition, I bought 4 giftcards from Costco and one of the four shows that it is “invalid” despite being the exact number and pin provided from this app themselves (email was sent by this app with the giftcards). I would say this is a system error, but numerous people on Costco’s review report the same thing, so this appears to be some fraudulent activity or best case ineptitude on this app’s behalf.

Good business strategy screwing customers, this app.