NeonCRM Status

Last Updated on 2020-06-23 by z2systems

I have a problem with NeonCRM

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User reports:
No current problems

- Cannot accept cash or check donations

- Limited account data shown

- No ability to view or manage projects or volunteers

- Camera feature for entering credit card information doesn't work well

- Cannot add new people from the donation page

- App may not work or open properly

- Many functions not available, including reporting and event info

- Some records cannot be accessed, unclear criteria for access

Common NeonCRM Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve NeonCRM network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the NeonCRM App
1. On android, goto Settings » NeonCRM » click [Force Stop]

Clear NeonCRM App Cache and Data:
1. On android, goto Settings » Apps » NeonCRM » Storage » click [Clear Data] option. This clears both data and cache.
2. restart NeonCRM.

On android, goto Settings » Apps or Manage Apps tab.
Click NeonCRM » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto NeonCRM » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch NeonCRM