H&M app not working? crashes or has problems?

H&M Status


I have a problem with H&M

Are you having issues? Select the issue you are having below and provide feedback to H&M.



⚠️ Most reported problems ⚠️
Not working
57.1%

Crashes
11.4%

Connection
10.7%

Something else
9.3%

Problems reported in the last 24 hours

24 hour clock ⏰

🔨🐞 Solved: verified fixes that worked!

Reported Issues:
M
Margaret Keenan:

Can’t browse through the items

H
Heather Stanton:

2 days in a row and I can't open the stupid app. I spend a lot of money with you people so fix it!

📋 13 Reported Issues:

M
Maggie 2025-04-05

cant go on website

D
Deana Hughes 2025-03-28

access denied

S
S 2025-03-12

iPad 11air, I can sign on, then when scrolling app freezes. I have uninstalled, reinstalled 3 times.

M
Marion Fallon 2024-09-15

I hadn’t been on the H & M App or website for ages, recently experienced 2 issues, one was my points had expired as they started a new “customer year” ( from when you joined) Second thing is the App (not that keen on anyway) or main website keeps saying there’s a technical issue & to check again soon.This has now been a few weeks in the UK, very poor for such a big company. I just won’t bother & will shop in the physical shop near me.

M
MARY JONES 2023-09-02

Your app is not working reinstalled over 8 times cannot get into my account,local store can't help my phone provider checked my phone says it's a issue your end please advise

L
Lorelie Yangco 2023-07-27

When it’s check out time, H&M app starts to hang. It’s been 2 days now. Kindly do some action on this problem. Thanks.

L
Lorelie Yangco 2023-07-27

When it’s check out time, H&M app starts to hang. It’s been 2 days now. Kindly do some action on this problem. Thanks.

C
Cliodhna Treanor 2023-03-01

Hi, everytime I go to look at the new in section on your app or website, it crashes after scrolling down.

R
R. Latham 2023-02-27

The app crashes. Can’t scroll through anything more than 10 secs before it kicks me off. Tried deleting and re installing, still the same. Seems like it started to happen as soon as they added more brands. Virtually impossible to buy anything!!

A
Amanda 2023-02-25

I have an iPhone phone. I have got the H&M app when I go on the app. It shows items then all of a sudden it freezes and then crashes it is been like this for the last two or three days

S
Swapan Das 2022-09-30

how i will get my refund if it is not giving to enter the bank details it crashes every time when i click on payment option

S
Surinder Magon 2022-08-29

Having problems with my app

H
Helen Carey 2022-08-18

Can no longer use app or website on phone - been like this at least a month. Have tried reinstalling app

Showing 1-13 of 13 reported issues:

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‼️ Outages Happening Right Now

  • Apr 05, 2025, 04:34 PM

    a user from Henderson, United States reported problems with H&M : Not working

  • Apr 01, 2025, 06:31 AM

    a user from Düsseldorf, Germany reported problems with H&M : Not working

  • Mar 28, 2025, 12:27 PM

    a user from Oldham, United Kingdom reported problems with H&M : Connection

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    a user from Forres, United Kingdom reported problems with H&M : Not working

  • Mar 20, 2025, 08:36 PM

    a user from Glasgow, United Kingdom reported problems with H&M : Crashes

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    a user from City of Westminster, United Kingdom reported problems with H&M : Not working

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    a user from Harrow, Canada reported problems with H&M : Crashes

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    a user from Glenrothes, United Kingdom reported problems with H&M : Not working

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    a user from Manteca, United States reported problems with H&M : Not working

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