H&M Status
Are you having issues? Select the issue you are having below and provide feedback to H&M.
Problems reported in the last 24 hours
🔨🐞 Solved: verified fixes that worked!
Can’t browse through the items
2 days in a row and I can't open the stupid app. I spend a lot of money with you people so fix it!
📋 13 Reported Issues:
cant go on website
access denied
iPad 11air, I can sign on, then when scrolling app freezes. I have uninstalled, reinstalled 3 times.
I hadn’t been on the H & M App or website for ages, recently experienced 2 issues, one was my points had expired as they started a new “customer year” ( from when you joined) Second thing is the App (not that keen on anyway) or main website keeps saying there’s a technical issue & to check again soon.This has now been a few weeks in the UK, very poor for such a big company. I just won’t bother & will shop in the physical shop near me.
Your app is not working reinstalled over 8 times cannot get into my account,local store can't help my phone provider checked my phone says it's a issue your end please advise
When it’s check out time, H&M app starts to hang. It’s been 2 days now. Kindly do some action on this problem. Thanks.
When it’s check out time, H&M app starts to hang. It’s been 2 days now. Kindly do some action on this problem. Thanks.
Hi, everytime I go to look at the new in section on your app or website, it crashes after scrolling down.
The app crashes. Can’t scroll through anything more than 10 secs before it kicks me off. Tried deleting and re installing, still the same. Seems like it started to happen as soon as they added more brands. Virtually impossible to buy anything!!
I have an iPhone phone. I have got the H&M app when I go on the app. It shows items then all of a sudden it freezes and then crashes it is been like this for the last two or three days
how i will get my refund if it is not giving to enter the bank details it crashes every time when i click on payment option
Having problems with my app
Can no longer use app or website on phone - been like this at least a month. Have tried reinstalling app
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‼️ Outages Happening Right Now
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Apr 24, 2025, 02:07 PMa user from Rotterdam, Netherlands reported problems with H&M : Crashes
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Apr 22, 2025, 06:29 PM
a user from Roubaix, France reported problems with H&M : Not working
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Apr 22, 2025, 06:08 PM
a user from Érd, Hungary reported problems with H&M : Login
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Apr 18, 2025, 12:23 AM
a user from Los Angeles, United States reported problems with H&M : Crashes
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Apr 05, 2025, 04:34 PM
a user from Henderson, United States reported problems with H&M : Not working
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Apr 01, 2025, 06:31 AM
a user from Düsseldorf, Germany reported problems with H&M : Not working
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Mar 28, 2025, 12:27 PM
a user from Oldham, United Kingdom reported problems with H&M : Connection
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Mar 23, 2025, 01:08 PM
a user from Forres, United Kingdom reported problems with H&M : Not working
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Mar 20, 2025, 08:36 PM
a user from Glasgow, United Kingdom reported problems with H&M : Crashes
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Mar 17, 2025, 09:30 PM
a user from City of Westminster, United Kingdom reported problems with H&M : Not working
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