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by Cheerleader12234

I have never written a review before on anything but I had to after my recent purchase. Layout-wise the app itself works great and I have no problems with. It is when you try and complete a purchase that problems arise. When I ordered my clothing, I realized it had my old address on file. I immediately tried to reconcile this through customer service but the agent said that I had missed my “15-30 minute window of grace period” to do this. It had in fact been less than 30 minutes and I feel that the agent deliberately responded late so that he could prolong our chat thus ensuring that I miss that “window.” It was absolutely ridiculous and I had proof via email confirmation that I still had time to get this fixed but the agent kept insisting that the button was no longer available to him. His suggestion was to return it upon arrival. Not sure how thats supposed to work when it’s getting sent to my old address. So frustrating and it was an easy fix for a multi-billion dollar company who surely has the resources to do something as simple as alter the shipping address 20 minutes after the purchase was made. Will never order through this company again.

by Aku6660

I haven’t ever written a review but this experience pushed me to.
First time buying from the app. I shopped a couple of items and has been charged. Everything was grate until I got a email notifying me that shipping will take a while for my first item.
Two weeks has passed and still haven’t heard anything. By the end of that week I have gotten an email saying that they canceled my item due to it being out of stock and will refund me. I’ve seen reviews that their company never keeps in track what they do or don’t have in stock and it’s very annoying.
In that case I just wanted to cancel my order overall since it haven’t even been shipped out. I call customer service telling them that I wanted to cancel it but they told me that I can’t anymore because of the date I purchased the item. So now I’m stuck with a item I don’t want anymore.
The refund took a whole other week for me to receive and I didn’t even get the full amount I payed for it. They just changed me for the original price of the item but never gave me the shipping and handling amount back. I can’t wait to just delete this app out of my phone forever.

by Nevin Kara

Hello! I ordered 6 hoodies and 2 were missing and one was the wrong size. So basically half of my order is missing or wrong and hoodies are expensive🥵. The sizes on my order confirmation on the app is different than the one in my email and is different that the one that came with the package. I had to call customer service 3 times because they kept hanging up. The item in the wrong size is now sold out😖. I had a discount on my original order and asked that they do a price adjustment on my reorder to cover that discount. They tried to make it seem like an inconvenience discount. That isn’t an inconvenience discount!!! That is just the price I originally paid for!!!! I got my package at 9 am and have been dealing with this for nearly 2 hours. Extremely inconvenient and they couldn’t guarantee I would get a discount or anything because of the time wasted. I am frustrated but at least the hoodies I got in the correct size look nice... Sheesh, this order was a disaster.