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Shopping With H & M App Saves Time and Money
I’ve been using the H&M app for several months and must admit I prefer it over the actual store. I get better service using the app than shopping in the store. I have more availability of merchandise in my size, I’m quickly informed when out of stock merchandise is back in stock, I have quick access to my favorites and future buys and I’m informed when stock is running out. I also like the fact that I know when merchandise is on sale. My shipping is always free. Returns are easy because you have the option of going into one of the H&M stores and return or exchange merchandise. It’s the best option for shopping; if your busy, on the “go” and don’t have time to pursue the stores.
This app Suuuucks
I love H&M and generally will never right reviews but this app is such a disaster it deserves one. Browsing etc. is fine but the checkout process is a nightmare. When going to fill in your address it only loads sections of info at a time and you have to wait until it magically decides to bring up the remaining info boxes for you to fill in. To make matters worse every time I go to check out it tells me to “verify shipping”. When I go to do that well lo and behold it’s already been verified and now I have to add in all my CC info AGAIN even though I asked for it to be saved. Nothing works, not even the website. There customer service chat that is “24-7” doesn’t work. If I didn’t want these pieces so badly I’d uninstall this app and move on with life. For such a huge corporation it’s silly to have a app with such a frustrating check out system.
My only concern
I really like this app. I live in a small and up-and-coming town and to find at least one or two trendy stores is a save!! HM being one of those stores, finding out the newly developed and updated app made the experience better. HOWEVER... why am I limited to just 60 saves? This app sure as hell offers more than 60 pieces of clothing so why can’t I go on a spree?! Please, I think it would be awesome to have unlimited saves because I do intend to by them or at least be inspired and uh, who doesn’t add 563 articles of clothing to their saves or likes 🤔. Limiting to 60 is smart. I see the point because it forces you to put the 60+ in your cart. Who said I was buying now? I gotta make my money, honey, first lol. Extend the limitation to NO limitation... that would be essential to my long list of clothing/shoes/accessory heaven 😄
Why fix what wasn’t broken!?
This new app is slowwwwwwww. From clicking on your bag to adding things to your cart, it makes me lose interest and I’ve actually discontinued shopping because of it. When I was forced to download the “new and improved” version everything I had saved was deleted. The old app at least told you when something is sold out but now it’s just deleted. The merchandise I did manage to order after much frustration took EIGHT days just to get shipped! And one of my items was sold out. Duh! It took you over a week to do your job. And lastly, on your bank account it looks as if the money is withdrawn as soon as you order but it’s not actually taken out until the order is sent. That would be fine if it didn’t take over a week for things to be prepped. I will more than likely delete this app. The H&M stores carry minimal sizes which I why I always prefer the app but this is simply irritating and inconvenient.
H&M over all
H&M is one of my top stores to go too! They have amazing style and clothes and when I heard they had a app.. Well I couldn't resist not getting it!! They have clothing that you may not be able to find in stores which is a plus, and those clothes can be cheaper then they were originally in store. I think this app is fast and efficient way to get the clothes you love so much. So yes maybe things may be taken out when sent like someone could have been stolen shorts, but it really isn't the companies fault if someone did steal it, it was the person who stole its problem. I think H&M is one of best stores and should keep it online. Keep up the good work❤️
Two things to complain!
There’s nothing on this app that you could do something with canceling your order! We should be able to cancel our order within at least 30 minutes after our payment was completed! The only Way that you could cancel your order is through phone calls, and I have to say it is so inconvenient!!!! Right now I’m having this issue about Black Friday sales, there should be a 30% off on my payment but it didn’t happen to mine. But I accidentally pressed the pay button and now there’s no way for me to cancel it! I have tried to call for at least 10 times but it seems like that “ due to technical problems” my call can’t be answered!!!! THIS IS RIDICULOUS! And the app is always so slow. I really like H&M but I’m very upset by this situation! If the ones that are in charge of this app sees this, would you please fix it ASAP? Thank you!
I loved getting things from H&M... I live in the US and so it’s only available to shop by app or online. I’ve shopped online and the app before without any problems. But when H&M updated their app, I’ve had every excuse to hate shopping from there. First of all, you can’t look at you past orders on the “new” app. In general, their “new” app is glitchy and awful to use. Second, I know this sounds like a little bit of a stretch, but they sent me the wrong size of pants on purpose. They sent me a pair just a little bit smaller then what I usually get. I have a screenshot of my purchase before finalizing to even prove it. Even the recipe is different then what I ordered. Thought that was a little fishy, so I looked on the website to see if my size has been out of stock, and yes it was. And guess what size wasn’t, the pair I got. Used to like H&M, but I’m good on wasting my time and money. Quality has definitely gone down within the past year😔
Please fix the app !
I never had any complains about the H&M app until now October 2019 . All of a sudden it keeps saying that there having technical difficulties and that happens like every week . Another problem is there is now a limit to how many items u have saved and when things go out of stock it just says some items are out of stock and they don’t even tell u which items are they they just delete it . The worst part is that it’s hasn’t been saving my cart every day i have to find the items all over again and I don’t even know why I bother to take the time to do that . I should probably just take a picture of my cart to make it easier , but I shouldn’t even be doing that !! Apps are suppose to make ur shopping easier and more convenient , but this app is so annoying and making me just want to shop at forever 21 better .
Doesn’t confirm address when finishing purchase
Pretty much every app, website or online store says where the purchase will get shipped to and the option to edit the address prior to finishing the purchase. To change the address you have to go to account information and change it before purchasing. I recently moved and after finishing my purchase on the app, I found out that the items were getting shipped to my old address via the confirmation email. After the finishing the purchase you can’t change where it’s getting shipped to even after contacting customer service. The customer service agent said there’s a window of about an hour to cancel the order and then reorder it but it also doesn’t say that anywhere I could see just the ability to contact customer service which won’t help the problem. CHANGE SOMETHING ABOUT THIS PROCESS.
Fast convenient app!
This app makes everything fast and easy to shop. Being a mom, and working full time we don’t always have the pleasure of going out shopping. This app has everything and more. I love how I have my information is all ready plugged in for a fast check out. I also like that depending on height and weight age it tells you the recommended size. That way you don’t have to go in stores. This helps with a busy life style that might not be flexible for shopping. They really try to accommodate and make the experience as if you where right in store picking out your outfit. I have had a good experience!
H&M Employee Review
I actually really enjoy the new updates I just wish it was more up to date. There’s a feature called the “In-Store feature” and it was what’s available where but it’s hard to navigate or find stores nearby, some won’t even show up including my home store. When I sign customers up to be members on their phones we found that it was most annoying to find our birth year because it’s on a calendar not a manual type in, this is a problem because most my clientele is over 18 years old and well past there twenties so we take a good five minutes just to pass through by the month. Many customers didn’t even want to bother with it. Please fix it! :(
I’m using an iPhone X and the app keeps crashing. All I’m doing is browsing through items and the app closes by itself. Very frustrating having to reopen and figure out where I left off. Also the inventory is not accurate. I placed an order and received an email notice afterwards that several items were out of stock so I won’t be charged for these items thus won’t receive them. Bad UX. The UI on this new app is better than the old app version. I appreciate the much needed size chart link on every item. Ways to improve: 1. Figure out what is making the app crash and fix it. 2. Add more in-depth item descriptions and actual item measurements for each size please! Fashion retailers are so bad at this, it will most likely help reduce the amount of returns and exchanges. H&M, y’all could do better.
wow there are pretty bad reviews of the app, i always order in the app because there is no h&m over here, So at first it was ok but now i am getting upset , because every few times i get an issue and there are getting worse, so now the issue that i have, is that i order a few days ago and i can not see my orders not a single one of them, also i tried to buy a sweater and it said that it was low on stock, so i didn’t order, the app didn’t let me add it to my bag and now its available, whats wrong with you? really, and with all the bad reviews, you just dont get it, i really am starting to hate the app
Worst new app!!!
They recently launched a this new and “improved” app and its trash. It’s almost kind of funny that such a giant corporation has such a bad app. And hasn't done anything to fix it. Browsing and filtering is very limited. It randomly won’t load a page or just crashes. My last order shipped to an address that wasn’t listed as my primary. An address I shipped a gift to once last year. My friend had to reship package to me it only had 3/6 items. When I called hm and they said when packing my order there were some items out of stock so they just adjust the order with no notification. How is that even possible?? I’m guessing it’s bigger than this app. Seems like they have someone new and very unqualified making these changes. Too bad because I used to love shopping form app.
Wrong size AND color
I am from Europe and I used t love shoppig there. Their services are great and very reliable. However, in the United States they are poor and very slow. It is the third time I ordered online and I received the wrong size! First I ordered a white medium top, and they sent me a red small top. Secondly I ordered a medium dress and got a large dress! And third, I ordered a medium blazer and they sent me a large one! I went to a store to talk to them and she said the workers are confused because they are in the process of changing the sizes at the moment and nothing can be done to send me 38 instead of 40. Very unhappy with H&M shipping services!
Yes. H&M - we love fashion is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 112,569 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for H&M - we love fashion Is 30.0/100.
Yes. H&M - we love fashion is legit, but not 100% legit to us. This conclusion was arrived at by running over 112,569 H&M - we love fashion User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for H&M - we love fashion Is 30.0/100.
H&M - we love fashion works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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