H&M - we love fashion Reviews

by Heyhisoon

Put a different address by mistake. Tried to contact the customer service center and they contacted me in a day (thank you for this part). They said they couldn’t change order with anything once it’s already made and paid. So even if I tried to make corrections within 5 mins (I sent emails and messages right after the mistake), they couldn’t even contact the warehouse. Okay, whatever I understood. Because they said if I updated the USPS address, it will be delivered to my current address. Well, huh? it’s been 5 weeks. I didn’t receive it. The shipping status indicates it’s stored in my previous city. (Huh?) And that update was a week ago. I don’t think I will ever receive my clothes. I am going to contact the customer service and hear what and how they will respond. Hopefully they don’t need to make a point where they have to make full refund.

by Aku6660

I haven’t ever written a review but this experience pushed me to.
First time buying from HM . I shopped a couple of items and has been charged. Everything was grate until I got a email notifying me that shipping will take a while for my first item.
Two weeks has passed and still haven’t heard anything. By the end of that week I have gotten an email saying that they canceled my item due to it being out of stock and will refund me. I’ve seen reviews that their company never keeps in track what they do or don’t have in stock and it’s very annoying.
In that case I just wanted to cancel my order overall since it haven’t even been shipped out. I call customer service telling them that I wanted to cancel it but they told me that I can’t anymore because of the date I purchased the item. So now I’m stuck with a item I don’t want anymore.
The refund took a whole other week for me to receive and I didn’t even get the full amount I payed for it. They just changed me for the original price of the item but never gave me the shipping and handling amount back. I can’t wait to just delete HM out of my phone forever.

by Roxyamuseum

Pretty much every app, website or online store says where the purchase will get shipped to and the option to edit the address prior to finishing the purchase. To change the address you have to go to account information and change it before purchasing. I recently moved and after finishing my purchase on HM , I found out that the items were getting shipped to my old address via the confirmation email. After the finishing the purchase you can’t change where it’s getting shipped to even after contacting customer service. The customer service agent said there’s a window of about an hour to cancel the order and then reorder it but it also doesn’t say that anywhere I could see just the ability to contact customer service which won’t help the problem. CHANGE SOMETHING ABOUT THIS PROCESS.

by Nevin Kara

Hello! I ordered 6 hoodies and 2 were missing and one was the wrong size. So basically half of my order is missing or wrong and hoodies are expensive🥵. The sizes on my order confirmation on HM is different than the one in my email and is different that the one that came with the package. I had to call customer service 3 times because they kept hanging up. The item in the wrong size is now sold out😖. I had a discount on my original order and asked that they do a price adjustment on my reorder to cover that discount. They tried to make it seem like an inconvenience discount. That isn’t an inconvenience discount!!! That is just the price I originally paid for!!!! I got my package at 9 am and have been dealing with this for nearly 2 hours. Extremely inconvenient and they couldn’t guarantee I would get a discount or anything because of the time wasted. I am frustrated but at least the hoodies I got in the correct size look nice... Sheesh, this order was a disaster.

by Cheerleader12234

I have never written a review before on anything but I had to after my recent purchase. Layout-wise HM itself works great and I have no problems with. It is when you try and complete a purchase that problems arise. When I ordered my clothing, I realized it had my old address on file. I immediately tried to reconcile this through customer service but the agent said that I had missed my “15-30 minute window of grace period” to do this. It had in fact been less than 30 minutes and I feel that the agent deliberately responded late so that he could prolong our chat thus ensuring that I miss that “window.” It was absolutely ridiculous and I had proof via email confirmation that I still had time to get this fixed but the agent kept insisting that the button was no longer available to him. His suggestion was to return it upon arrival. Not sure how thats supposed to work when it’s getting sent to my old address. So frustrating and it was an easy fix for a multi-billion dollar company who surely has the resources to do something as simple as alter the shipping address 20 minutes after the purchase was made. Will never order through this company again.

by Jessi Hardy

UPDATE! I deleted and redownloaded HM and HM seems to be working fine now. Must of been a bug that messed up on some users devices. Not sure why the fix wasn’t pushed into an update or the update messed up on my device. But deleting and re downloading HM seemed to fix my problem.
Hope this helps others and fixes their app issue.
—
Leaving a review in hopes the developers will see. I’m getting emails and coupons to shop, but can’t. The website takes me to download app. HM just hangs on the logo and says won’t load in my country, in the US. The link in HM Store to report app to developers takes me to the broken app. I keep checking for an update, but nothing. It’s been broken for days. I hope when they fix this problem they reissue the online/app coupons that we couldn’t use because of HM issue.

by Izzy097

I loved getting things from H&M... I live in the US and so it’s only available to shop by app or online. I’ve shopped online and HM before without any problems. But when H&M updated their app, I’ve had every excuse to hate shopping from there. First of all, you can’t look at you past orders on the “new” app. In general, their “new” app is glitchy and awful to use. Second, I know this sounds like a little bit of a stretch, but they sent me the wrong size of pants on purpose. They sent me a pair just a little bit smaller then what I usually get. I have a screenshot of my purchase before finalizing to even prove it. Even the recipe is different then what I ordered. Thought that was a little fishy, so I looked on the website to see if my size has been out of stock, and yes it was. And guess what size wasn’t, the pair I got. Used to like H&M, but I’m good on wasting my time and money. Quality has definitely gone down within the past year😔

by LuvMD

This new app is slowwwwwwww. From clicking on your bag to adding things to your cart, it makes me lose interest and I’ve actually discontinued shopping because of it. When I was forced to download the “new and improved” version everything I had saved was deleted. The old app at least told you when something is sold out but now it’s just deleted. The merchandise I did manage to order after much frustration took EIGHT days just to get shipped! And one of my items was sold out. Duh! It took you over a week to do your job. And lastly, on your bank account it looks as if the money is withdrawn as soon as you order but it’s not actually taken out until the order is sent. That would be fine if it didn’t take over a week for things to be prepped. I will more than likely delete HM. The H&M stores carry minimal sizes which I why I always prefer HM but this is simply irritating and inconvenient.

by Goku4321

So while I love the store and the clothes they have HM is kind of a mess. It’s all right enough if you have good enough vision but when you are very visually impaired or a limited site and use voiceover on your phone HM is basically useless. As well as even before I became visually impaired and did not require voiceover to work my phone I still have some trouble is using HM because although you can favorite clothes they will eventually just disappear from your favorites and then you have to find them again or sometimes hope they still have them at all. As I recently was wanting to buy some clothes and was just going to use HM due to the virus I thought would be easier but I soon discovered that HM does not work with voiceover as I can only read approximately maybe five or more things and it’s only an estimated guess of what it is I thought maybe I’d get by by just going to my favorites and just clicking on the first few things on my favorites list was completely empty. So while HM is manageable enough so long as you have a good enough vision and don’t use voiceover on your phone I definitely would not recommend it to anyone who is visually impaired or with limited site and requires voiceover on to work their phone please fix this and then maybe the apple be better.

by Happykittensmommy

I never had any complains about the H&M app until now October 2019 . All of a sudden it keeps saying that there having technical difficulties and that happens like every week . Another problem is there is now a limit to how many items u have saved and when things go out of stock it just says some items are out of stock and they don’t even tell u which items are they they just delete it . The worst part is that it’s hasn’t been saving my cart every day i have to find the items all over again and I don’t even know why I bother to take the time to do that . I should probably just take a picture of my cart to make it easier , but I shouldn’t even be doing that !! Apps are suppose to make ur shopping easier and more convenient , but HM is so annoying and making me just want to shop at forever 21 better .

by Amyliumusic

There’s nothing on HM that you could do something with canceling your order! We should be able to cancel our order within at least 30 minutes after our payment was completed! The only Way that you could cancel your order is through phone calls, and I have to say it is so inconvenient!!!! Right now I’m having this issue about Black Friday sales, there should be a 30% off on my payment but it didn’t happen to mine. But I accidentally pressed the pay button and now there’s no way for me to cancel it! I have tried to call for at least 10 times but it seems like that “ due to technical problems” my call can’t be answered!!!! THIS IS RIDICULOUS! And HM is always so slow. I really like H&M but I’m very upset by this situation! If the ones that are in charge of HM sees this, would you please fix it ASAP? Thank you!

by Bruhjustputmyreview

I buy almost everything online, but on occasion I go into store and bring some items to return with me it’s a bit tricky if i didn’t securely keep the paper with me it’s shipped with. I’ve noticed the feature to view receipts from online purchases has been down for some weeks now. This made returns very quick and easy, and when I called h&m customer service to ask why it’s down the woman simply said it was working some of the time and it was supposedly working a few hours ago. Please fix this issue. I also use it to quickly view the items I’ve purchased, because the shipping is taking much longer at the moment and I try to check the date of which items I ordered.

by Calisofresh

UPDATE: I had to come back and give H&M a little love. Yes, the shipping takes about 2 weeks. But they do let you know that up front. Still dislike HM BUT they really have quality products and I can’t find anyone to beat their prices for what you get !! I am and will continue to be an this app customer. Love this store, just not the shipping or HM lol

ORIGINAL:
I just dislike HM a lot because it’s inconvenient to use. H&M also has some of the worst delivery options and never actually give you a date for delivery just a broad, generic range (9-14 days standard). They are late often. The website has many issues, isnt up-to-date with my orders usually and offers no real help at all. Not happy with H&M at all right now.

by .JACQ

I really like HM. I live in a small and up-and-coming town and to find at least one or two trendy stores is a save!! this app being one of those stores, finding out the newly developed and updated app made the experience better. HOWEVER... why am I limited to just 60 saves? HM sure as hell offers more than 60 pieces of clothing so why can’t I go on a spree?! Please, I think it would be awesome to have unlimited saves because I do intend to by them or at least be inspired and uh, who doesn’t add 563 articles of clothing to their saves or likes 🤔. Limiting to 60 is smart. I see the point because it forces you to put the 60+ in your cart. Who said I was buying now? I gotta make my money, honey, first lol. Extend the limitation to NO limitation... that would be essential to my long list of clothing/shoes/accessory heaven 😄

by Courtney A.H

I love H&M and generally will never right reviews but HM is such a disaster it deserves one. Browsing etc. is fine but the checkout process is a nightmare. When going to fill in your address it only loads sections of info at a time and you have to wait until it magically decides to bring up the remaining info boxes for you to fill in. To make matters worse every time I go to check out it tells me to “verify shipping”. When I go to do that well lo and behold it’s already been verified and now I have to add in all my CC info AGAIN even though I asked for it to be saved. Nothing works, not even the website. There customer service chat that is “24-7” doesn’t work. If I didn’t want these pieces so badly I’d uninstall HM and move on with life. For such a huge corporation it’s silly to have a app with such a frustrating check out system.

by Trivis77

I love H&M his reward system, it is so easy to use the coupons and sometimes you can use more than one. I think they’re basic T-shirts, underwear and socks are the best and I have been using them ever since I was a kid. I now have four kids of my own and buy these items only at H&M for them every single year. Today I received a five dollar reward as a sorry we have been really late with our shipping. I really appreciate this, because I have ordered online three times since April and it is taking a really long time for the order to arrive, and I probably wouldn’t have ordered online again if it wasn’t for this reward. Good job H&M.

by Panache54

I’ve been using the H&M app for several months and must admit I prefer it over the actual store. I get better service using HM than shopping in the store. I have more availability of merchandise in my size, I’m quickly informed when out of stock merchandise is back in stock, I have quick access to my favorites and future buys and I’m informed when stock is running out. I also like the fact that I know when merchandise is on sale. My shipping is always free. Returns are easy because you have the option of going into one of the H&M stores and return or exchange merchandise. It’s the best option for shopping; if your busy, on the “go” and don’t have time to pursue the stores.

by Leilei1414

H&M is one of my top stores to go too! They have amazing style and clothes and when I heard they had a app.. Well I couldn't resist not getting it!! They have clothing that you may not be able to find in stores which is a plus, and those clothes can be cheaper then they were originally in store. I think HM is fast and efficient way to get the clothes you love so much. So yes maybe things may be taken out when sent like someone could have been stolen shorts, but it really isn't the companies fault if someone did steal it, it was the person who stole its problem. I think H&M is one of best stores and should keep it online. Keep up the good work❤️

by Turnbaugh10

HM makes everything fast and easy to shop. Being a mom, and working full time we don’t always have the pleasure of going out shopping. HM has everything and more. I love how I have my information is all ready plugged in for a fast check out. I also like that depending on height and weight age it tells you the recommended size. That way you don’t have to go in stores. This helps with a busy life style that might not be flexible for shopping. They really try to accommodate and make the experience as if you where right in store picking out your outfit. I have had a good experience!

by VBMermaid

I was having trouble ALL day trying to checkout using the H&M app on my iPad. I called customer service and was connected to a woman I could hardly understand , and was of no use AT ALL. I explained that I tried at least five times, and each time when I got to the “complete purchase” phase, it would just time out. After receiving zero help from her, I used my phone to connect to the H&M app and it went through without a hitch.
I’m sure you need to use sources outside the US, but this particular employee was useless.
I shop in your stores often and have found your employees to be quite friendly, and very helpful, so I will not let this one encounter dampen my view of H&M.

by Vichn

I’m using an iPhone X and HM keeps crashing. All I’m doing is browsing through items and HM closes by itself. Very frustrating having to reopen and figure out where I left off. Also the inventory is not accurate. I placed an order and received an email notice afterwards that several items were out of stock so I won’t be charged for these items thus won’t receive them. Bad UX. The UI on this new app is better than the old app version. I appreciate the much needed size chart link on every item. Ways to improve: 1. Figure out what is making HM crash and fix it. 2. Add more in-depth item descriptions and actual item measurements for each size please! Fashion retailers are so bad at this, it will most likely help reduce the amount of returns and exchanges. H&M, y’all could do better.

by SoHonest

They recently launched a this new and “improved” app and its trash. It’s almost kind of funny that such a giant corporation has such a bad app. And hasn't done anything to fix it. Browsing and filtering is very limited. It randomly won’t load a page or just crashes. My last order shipped to an address that wasn’t listed as my primary. An address I shipped a gift to once last year. My friend had to reship package to me it only had 3/6 items. When I called this app and they said when packing my order there were some items out of stock so they just adjust the order with no notification. How is that even possible?? I’m guessing it’s bigger than HM. Seems like they have someone new and very unqualified making these changes. Too bad because I used to love shopping form app.

by Nicci Contreras

I actually really enjoy the new updates I just wish it was more up to date. There’s a feature called the “In-Store feature” and it was what’s available where but it’s hard to navigate or find stores nearby, some won’t even show up including my home store. When I sign customers up to be members on their phones we found that it was most annoying to find our birth year because it’s on a calendar not a manual type in, this is a problem because most my clientele is over 18 years old and well past there twenties so we take a good five minutes just to pass through by the month. Many customers didn’t even want to bother with it. Please fix it! :(

by Dmmtz

wow there are pretty bad reviews of HM , i always order in HM because there is no h&m over here, So at first it was ok but now i am getting upset , because every few times i get an issue and there are getting worse, so now the issue that i have, is that i order a few days ago and i can not see my orders not a single one of them, also i tried to buy a sweater and it said that it was low on stock, so i didn’t order, HM didn’t let me add it to my bag and now its available, whats wrong with you? really, and with all the bad reviews, you just dont get it, i really am starting to hate HM

by Maitreyi.2

I am from Europe and I used t love shoppig there. Their services are great and very reliable. However, in the United States they are poor and very slow. It is the third time I ordered online and I received the wrong size! First I ordered a white medium top, and they sent me a red small top. Secondly I ordered a medium dress and got a large dress! And third, I ordered a medium blazer and they sent me a large one!
I went to a store to talk to them and she said the workers are confused because they are in the process of changing the sizes at the moment and nothing can be done to send me 38 instead of 40.
Very unhappy with H&M shipping services!