Epson DocumentScan Status

Last Updated on 2024-03-04 by Seiko Epson Corporation

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Summary of Epson DocumentScan Problems 😠👌🔥

- Lack of instructions for troubleshooting connectivity issues

- Some users have had difficulty connecting to scanners and scanning documents

- App can be slow and inconsistent

- Deleting and redownloading the app can result in loss of previously scanned documents

- App is inefficient for saving scanned documents to Dropbox or other devices

- Files can get stuck in the Files section of the app

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Common Epson DocumentScan Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Epson DocumentScan app on iOS and Android devices. Solve all Epson DocumentScan app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Epson DocumentScan iPhone Issues and Solutions

Epson DocumentScan iOS app crashes, not working, errors
Epson DocumentScan iOS app network issues
Epson DocumentScan on iOS has black/white screen

Epson DocumentScan Android App Issues and Solutions

Epson DocumentScan has errors/crashing/not working
Epson DocumentScan server network connectivity issues
Epson DocumentScan has black screen

Epson DocumentScan iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Epson DocumentScan app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Epson DocumentScan app crashes or not working on Iphone (iOS):

Close and restart the Epson DocumentScan app on iPhone
Update Epson DocumentScan app to the Latest Version for iOS
Uninstall and reinstall Epson DocumentScan iPhone app
Update your iPhone to the latest iOS version

Fix Epson DocumentScan on iPhone unable to connect to server/internet connection issues::

To resolve Epson DocumentScan network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Epson DocumentScan black/white screen (blank screen) on iPhone:

Follow the Epson DocumentScan iOS app troubleshooting guide Here →

Epson DocumentScan Android App Issues and Solutions

Fix Epson DocumentScan not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Epson DocumentScan app issues:

Force Stop the Epson DocumentScan App
1. On android, goto "Settings" » click Epson DocumentScan app. » click "Force Stop".

Update Epson DocumentScan to the latest version on PlayStore

Clear Epson DocumentScan App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Epson DocumentScan app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Epson DocumentScan.

Fix Epson DocumentScan unable to contact server/ Epson DocumentScan internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Epson DocumentScan » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Epson DocumentScan » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Epson DocumentScan on android.

Solve Epson DocumentScan black/white screens issue on Android:

Follow the Epson DocumentScan android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Seiko Epson Corporation, developers of Epson DocumentScan.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Epson DocumentScan Website

Privacy Policy: https://support.epson.net/appinfo/documentscan/privacy/PrivacyStatement.php

Developer: Seiko Epson Corporation

About this app

You can preview scanned data and send it to email, directly to other applications or to cloud services like Box®, DropBox™, Evernote®, Google Drive™ and Microsoft® OneDrive. - Send saved data to other applications, or to cloud services including Box, DropBox, Evernote, Google Drive and Microsoft OneDrive*. *Applications must be installed on your iPhone, iPod Touch or iPad. All other product and brand names are trademarks and/or registered trademarks of their respective companies. Follow your scanner guide to connect your scanner via Wi-Fi® or AP direct connect mode. EPSON and WorkForce are registered trademarks. Scan documents directly to your iPhone®, iPod touch or iPad®. EpsonDocumentScan is only for Epson scanners. Make sure that your scanner is supported. Epson disclaims any and all rights in these marks.