ShopRite Status

Error on login attempt

app will not take my email and password dont know why

Why have I been blocked & can’t use digital coupons

digital coupons not working

I am unable to load digital coupons, emailed on June 12 initially, got a robo email and nothing since. I am signed in. I signed out and back in again, still unable to load coupons.

No longer show aisles with product search. How do I fix this?

I am logged into my account on the ShopRite app but it will not allow me to access digital coupons. Why is that?

cannot load digital coupons on desktop pc tried relogging in to no avail

Digital coupons will not load.."something went wrong" message

digital coupons will not load.

Digital coupons willl not load

Digital coupons will not load on my app

Can't clip coupons or submit order

I can not complete my order on app or website. There is no where for me to put in my payment method.

Once I log in I am unable to see the weekly circular. I already delete and re installed the app

Cannot get products to load. Reload does not work

I have been locked out of the ShopRite app. It says I have been blocked.

The aisles the products are in aren't showing in the app. Just says OTHER. Checked my settings and they are all correct. I rely on seeing what aisles things are in to get in and out of the store quickly.

Same issue as the below post from several months ago.....c'mon Shoprite get your act (app) together!!! I returned all of the mispriced digital items back to the shelves....and saved myself $10+last night alone. My trust in these coupons is gone, will shop other places for these items "Multiple times now I've loaded digital coupons onto my app while shopping and multiple times some, or all, of the coupons do not work. I double and triple check that the product I selected is the right item / barcode number and that I selected the correct store. For example, I used a coupon that should have saved me $3 off of two Colgate toothpastes. I made sure I selected the correct type, as not all of them were applicable, and in the end the coupon did not work. I did not have the chance to bring this to customer service as I was busy and paid for it anyway. Nonethless, it is getting irritating that the digital coupons are not working"

Digital Coupons are not loading

It keeps saying dissmiss, something went wrong. Cannot continue to pay and submit

I cannot access ShopRite digital coupons after logging in to my account. The screen jumps around showing illegible images. I shut down my computer, cleared the history and logged back in only to have the issue happen again.

When i clip on a digital coupon nothing happens.

We keep getting our credit card declined when checking out. trying multiple devices and computer. reentered account info and keep getting declined. checked with CC company and our CC is good. This is a common accorance however it's gotten worst.

I cannot check out using online shopping. For some reason it will not take my payment. I cannot submit my order. What can I do?

Won’t take payment

Cant login on my iphone13 ios 16.4.1 even after reinstall of shoprite app (9.2.2-6904). Tried my registered login, as well as wife’s login, that both worked on wife’s iphone but not on mine. Hangs on blank .brands.wakefern url screen. No VPN or mail Relay enabled. Able to login to shoprite.com website using a browser. What gives?

It says log in to load ut then wont let me load to card

Can't load digital coupons. Get "error whole clipping coupon"

I log on to the website to load on digital coupons and it keeps saying log on to load coupons. I have been having this issue for 2 days.

I am logged into my account but I cannot download the digital coupons from the website. It keeps telling me to log in to download. I am not having this problem on the app, only the website

Multiple times now I've loaded digital coupons onto my app while shopping and multiple times some, or all, of the coupons do not work. I double and triple check that the product I selected is the right item / barcode number and that I selected the correct store. For example, I used a coupon that should have saved me $3 off of two Colgate toothpastes. I made sure I selected the correct type, as not all of them were applicable, and in the end the coupon did not work. I did not have the chance to bring this to customer service as I was busy and paid for it anyway. Nonethless, it is getting irritating that the digital coupons are not working

Shopping List will not sort by aisle. I uninstalled/reinstalled app. Also contacted Wakefern. TWICE. First response was "alerting our tech team". No second response. Guess the kindergarten tech team was at recess.

I'm placing an order over $300.00 and it keeps saying "trouble with your time slot. Pick another. " That doesn't work. Neither does paying on delivery or paying online work. What is the problem.? I pay with EBT and debit card---Nothing. I ask to pay on delivery---Nothing. I cannot get the order through and I need these groceries!!

I am able to log into my account, but not able to add digital coupons.

My IPHONE ShopRite App is not working. It stopped working on 1/1/2023. After I sign-in with my EMAIL address and password, a blank screen appears with the following on top of the screen: sts.brands.wakefern.com. I deleted the App and reinstalled it and the same issue occurred. I also have the IPHONE StopAndShop App installed, which works perfectly. I had my husband install the ShopRite App first on his IPHONE and the App worked. He then installed the IPHONE StopAndShop App and the StopAndShop App does not work for him. Could there be an issue with having both Apps installed?

Been trying to log in for digital coupons for the last two days with no success!!!

I have been having a problem with the Digital Coupons, I can't load onto my Price Plus Card, on the coupon, it says Log in to load, well I am logged in, so now what???? I am so frustrated, please fix it!!!!! This has been going on for the past month or so.

I cannot check out my online order..check out button is grayed our…

App will either add items it’s self, and not allow me to delete.

I have uninstalled and installed the ShopRite app multiple times the last year, and it still will not show me any available delivery times

My background is Systems analyst in Billing. Every time I use digital coupons loaded from my I-phone I can not reconcile the overly complex register tape entries and obvius shortages/omissions nor can customer service. In some cases no credit. Since this happens every time - I know that you know it. Your pose of sensitivity to any problems is insulting. It is not worth my time to check out and then go to customer service every time - they try their best but can not explain all ommissions, shortages. As you must know, you never - NEVER - make a mistake in my favor. More profit. Do you think I will continue to shop Shoprite under these circumstances?

Much of the time when I use my app to put items in my cart, it will not sort by aisle. Also, if I remove an item from the cart, it comes right back. Please fix this it is very frustrating

I was having trouble with the app loading so I uninstalled it, went to the app store to try and download it again and when I try I get the error that "something went wrong, try again' and it just loops back to the app store.

I’m unable to see the weekly grocery ads when I select view weekly circular. I only see liquor store ads. Where are the weekly groceries

Want to register for Shoprite app at App store but refuses to accept my email address or password. I click forgot password. They ask for email address to reset but never received any message

Everything I purchase is done by using a master list. Adding this too my order is fast and assures me that the order will be correct. This new iteration of your will not do this. If I cannot order with your app.. I will purchase my groceries from Mcafferys or Wegmans. I am a fifty year customer of Shoprite please don’t make me an ex customer.

Go back to paper coupons - thy worked much better.

App will not let me sign in to use digital coupons.

Some items when you click on it will not allow me to add to cart screen pops up add to list why.

Delivery day and time. Entering my credit card

I have been using the Shop Rite App for years, now when I click on review cart to check out I get a blank page and can go no further?

Shoprite app wont recognize my email address that I've been using for years

Will not recognize my email or my password. Have made several attempts to change both and still will not accept.

App is awful cannot get into my digital coupons it does not let me sign in and bounces back to resign up?? It is extremely frustrating and now cannot choose dig coupons. I guess I will not be shopping at s.r. Now , especially Without the dig coupons.😡

Digital coupons will not load & it doesn’t keep me signed in 😡. This has been going on for a couple months! In today’s economy, every coupon counts!

Digital coupons, Absecon NJ store Digital coupons will not load . When I sign in it still doesn't work, (for months.) I now shop at Sams Club

Digital coupons will not load

App saying my zip code not valid!! It’s written correctly what’s the problem?!

When I click Review Cart for online food shopping every time.It doesn't take me to check out.

Hi I already have the app but is telling me to sign in again when I put my email and password is not valid

Cannot access digital coupons. Never a problem before this past week.

Why do I have to keep signing into shoprite it won't let me stay signed in

Sort by Aisles is not working on this new update!!! Every time you update this stupid app you screw something up! Pay a real IT guy to fix this!!! So extremely frustrating on a holiday weekend to have to deal with this nonsense. Now will take me hours to find the items on my list!!!!!!!!!!!!!!! Get it together ShopRite, Stop & Shop is looking even better!! And stop all the GMOs in your Bowl & Basket items. I don’t even bother anymore. Cheap dollar store junk to save 3 cents??? I’d rather eat less than eat crap! So disappointed in ShopRite lately. Need to shop with a magnifying glass! Easier to just get needed staples at Trader Joe’s where I know there are no GMOs & junk! ShopRite is going to become the place to buy only cleaning & household products one day if they keep this up! Disgusted!!!!!

I am a faithful ShopRite shopper since the Day the Commack store opened. I have also been shopping online with delivery,to be honest this new site still needs some work. Right now can you tell me why does the circular give me 1 price ? But when I put it in my cart it is more than circular. Doesn’t show digital coupon price .

The app isn’t accounting for sales when I try to do an order pick up. It also often says that something isn’t working and I have to reload. I’ve also had issues where the app doesn’t open at all.

What is the verification capcha which does not work HORRIBLE

I previously reported the one problem I came here to report…however, as I read through many other comments, I have somw of those as well. Fir example, I keep getting signed out, loading digital coupons is hit or miss. I think the new app is TERRIBLE! The old app worked just fine. Being it back, or get a technical staff that actually knows what they are doing!

When I add items to my “saved for later” list, it quadruples the list. For example, I look over the complete list, and when I get to the last itemI added, the list continues, starting with the first item and the list continues, and continues another duplicate list, then a triplicate list and then a fourth list…. So instead of actually showing my 18 items that I added the list Is 72 items long!

Cannot load some digital coupons to my account..keep logging in and out at various times..extremely frustrating

I have 2 problems. When scrolling through a list I can never get to the next screen it just starts over again. I don’t get any message like next screen or next 20 etc. In the old app I was able to order a qty of an item from deli. For example if I wanted to order 2 packages of ham each 1/2 pound I could do that. Since I shop for multiple families this is crucial to my needs. I am not sure why you took it away but the unfriendly nature of this app is forcing me to do some of my shopping elsewhere.

No matter what I try the app won't show any times for delivery

ShopRite in Bayville,NJ does not show up as a location in the app.

I don’t like the new shoprite app. I wish shoprite didn’t change the app or update it.I like the old app better

HIT OR MISS CONSTANTLY with trying to sign in to DIGITAL COUPONS....latest update is clearly not USER FRIENDLY...ANY suggestions?

Shoprite app does nothing when I click on coupons. I uninstall/reinstall it, cleared the data and cache but no go.

I NEVER CAN GET MY ORDER TO GO THROUGH SINCE U CHANGED APP

Trying to update my account

I would like to know what is wrong with your side your old site was fine! Every time I try to do my coupons it won’t let me do it why decide is totally different than the original

Every time I complete order and apply all payment information, it never completes purchase. Takes money from ebt card and then have to wait for ebt to be reversed. This started happening with new update to app. I have tried 3 times and still crashes at confirmation screen

Same issue as others: Signed out and in, tried different browser but end result is same. Cannot load digital coupons, and repeatedly asked to sign in.

Digital coupons not loading. For example, I loaded he Thomas' English Muffin $1.50 coupon but discover I paid the $3.99 full price when I returned home.

I have not been able to change my address for delivery as we just moved. I can log in and add stuff to my cart in my account and when I go to check out it keeps showing my old address. Before they changed the app I had delivery at my new address and even pick up orders and it worked just fine. Now it won’t let me change my address. It keeps saying customer not found when I click add a new address. Very frustrating! With three kids at home I don’t have time to go to the store! I need my groceries. Ugh

Cannot display my price plus card. When I press it — my screen gets bright but the card does not display.

Updated app works fine on an iPhone. Doesn't work at all on an Android (Motorola G Power) -- app logged me out all by itself and won't let me log back in. Digital coupons have to be loaded using a computer.

Can not complete new required app update on my cell as it goes to Goggle play to "install". Does not recognize my password when I choose "forgot password"

Since shop rite rolled out their new app, I have been unable to access digital coupons. When asked to reset my password, they never send the link to do so. I will most likely delete the app, because there is no point in having it. Very disappointing!

It says my password isn’t correct. When I click to get an email to fix it, the email never gets sent… im losing money every time I continue to shop with you because I can’t get the digital coupons. You’re actually costing me money

This updated site (and app) is the worst rollout since New Coke. Three weeks and unable to place an order - always one problem or another.

I had to do an update and now my price plus card won't come up. The screen just fades.

Cannot load digital coupons, and repeatedly asked to sign in.

Can login to this. Doesn’t recognize my email or my password.

I have shoprite app, digital coupons not working, I use shoprite . Com, digital coupons not working, I sign in, digital coupons not working.

One week trying to get this problem fixed. This new app is horrible! Been using online shopping for quite a while. Never had any problems. This new one is bad!!! After finally getting my password changed after numerous attempts, since it didn't email the new password change, I finally got it changed. Most of the ordinary things I always bought (like lettuce, milk etc.) kept coming up with an error (404) there was none. Finally got most of what I wanted (over $402 and 146 items) and go to checkout and pay and after using the same debit card I have used for a long time, I put in the CVV code and clicked apply and continue, I keep getting "There was a problem contacting the payment provider. Please try again later or refresh the screen." Tried again many times and refreshed many times, but it is still happening. Tried calling Customer Service and after numerous times trying to say or press 3 for problems with an online order, I finally got a vm saying because of the high number of calls the wait time is over 30 minutes and hangs up on me. It's been over 7days trying. They need to do something. How can they let an app go live without testing it thoroughly? I've worked in IT over 37 years and we always tested and ran parallel before we let anything go-live. We usually encounter a few unforeseen problems, but never like this! We would have reverted back to the old app before we let something like this happen.

Does not show shop rite card when using card. Screen turns white. Apple iOS.

I have tried to load my digital coupons this app will not allow it; I am not placing an order on line just wish to load my digital coupons to my price plus card. I have tried for the past 2 weeks but the app takes me to a store for pick up etc. We have been faithful customers at our local shop rite for 50 years and have always been pleased with the service and products. Thank You

I can't reserve a time for home delivery states reservation failed ever since new app. I have refreshed, unloaded and reinstalled and still nothing

My order is done but it is telling me there are no delivery dates at all…

I’ve been trying to reset my password with the new app but I made several attempts and I have not received the Email for password reset. My old password is not being accepted so I can’t download digital coupons to my account

I loaded the new app, and it doesn't load the coupons. I had to go back to the store to load the coupons and adjust my bill because no digital coupons had been applied. I did sign on and set a new password. i looked at my profile and it shows Plus Club Member number which is not mine. What do I do?

I upgraded to newest app. It asked for a "new password". Why? I did it. Unfortunately, It keeps logging me out. They box to check "Keep Me Logged In" doesn't work. Thus, it keeps logging me out. Problems with the app have happened before. Your IT group needs to "pilot runs" before releasing to mass audience.

I got Wegmans last week but I've been using shop rite delivery for YEARS. I AM GOING TO ASSUME THAT THEY ARE DISCOURAGING PEOPLE BY STILL HAVING AN UN USE ABLE APP.

Since the update I am unable to place an order. Super frustrating since it worked fine before this. The new layout and search are horrible and after spending an additional 30 minutes to get my order together it won't let me checkout. After many failed attempts I finally was able to reserve a time slot but it will not allow me past that point. Ridiculous!!!!

New app does not allow me to display Price Plus Card

App does not work! Circulars don’t load, shopping online doesn’t work, shop from Aisles, or even search products! Very counter productive and inconvenienced with having to go to the store! Can this be fixed asap! Thank you in advance.

Won't let me reserve delivery time. Shows avail appts then says reservation failed.

This app does not work. It won’t let me pick my store, it wont let me access my card, it keeps telling me to sign in, and it wont let me see the circular. Basically nothing works. This app was not tested adequately before it was released.

New app does not work! Please go back to the old app. Does not load isles, does not show my past history, will not allow me to hold a time slot.

It won’t let me checkout. Error message says something went wrong

Digital coupons not working in new app

The ap does not work. I can’t get access to digital coupons, can’t see my past purchases. What’s going on?

Updated app does not work. Go back to the original app.

App is not loading digital coupons

Price plus card won't open on app

The new app will not let me check out. My pickup time is reserved, but For two days the checkout will not work.

Club card not appearing on the app

I can’t open my Price Plus Card on the new ShopRite app

Loaded new app now sign in page does not display so I cannot login. Have an android phone running android 11. IPhone appears okay

New app is not displaying my digital price card. Very frustrating. Please fix asap.

App will not allow me to reserve a delivery time. It shows the available time, I click on it and system tells me reservation failed. I tried deleting app and reinstalling, changing passwords a couple of times. Still no change.

I try to install new versions of Shoprite app and this not work.zEvery time say Sign in.i try saw many time Can you fix my problem please.609 672 5930.

Unable to check out on my online order. Been notified my time spot has expired 3 times which i have reinstated but still cant check out after submitting my credit info many times. Whats up?

Not working and won’t send link to reset password.

Getting familiar w/the updated shoprite app. A very important listing is missing when you view product details, the SIZE of the product. This is ver important if customers are looking for specific size of product. Can this important info be added??

It keeps saying my email address is not correctly formatted but it is. Who is responsible for this software nightmare?

App not displaying my ShopRite Price Plus card!!! Very frustrating.

Had to update app in store. Changed password. Can't log in. Uninstalled 2x. Still cannot log in.

Was in the store today trying to look up my digital coupons and it wanted me to update the app. I was unable to do that so I uninstalled and reinstalled the app. Now everytime I go on the new app, it wants me to log in again, as it does not “remember me”. And then the log in page is unavailable. The old app was so quick and I knew it by heart…. I hope the kinks can be worked out.

I was required to update the App and now it doesn't work. I tried uninstalling and reinstalling, but still have not had luck getting back in.

App does not load in the store. Loads perfectly at home. Have reloaded twice per advice of store customer service.